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IP Telephony

IP telephony (Internet Protocol telephony) is a general term for the technologies that use the Internet Protocol's packet-switched connections to exchange voice, fax, and other forms of information that have traditionally been carried over the dedicated circuit-switched connections of the public switched telephone network (PSTN). Using the Internet, calls travel as packets of data on shared lines, avoiding the tolls of the PSTN. The challenge in IP telephony is to deliver the voice, fax, or video packets in a dependable flow to the user.

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Looking for a VoIP phone system.
This client currently has a PBX black box supporting over 50+ phones. They are renting 5 lines from a local teleco.
They are building a very modern 100K square foot facility and will be moving to there in the near future. I started researching a new phone system to replace the current one.
I am not a telephone guy, so I would like to hear your opinions. First of all, I guess VoIP is the way to go, correct? I am kind of an old school and did not trust VoIP at the beginning. But after using Skype calling long distance for years, I find it has better voice quality than the landline most of the time.
I heard of 3CX, a cloud based phone system with no need to run an in-house PBX hardware or software. If the PBX is virtually on the cloud, how can we connect the 5 rented lines from the teleco to the virtual PBX?    
What solution would you recommend based on your real world experience? Reliability, voice quality, easy management.

Thanks!!
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IP address shortage on Class C network.
The company is in manufacturing business. They have Windows servers, office PCs, production PCs, network switches, internal WiFi, IP phones, machines, etc. They all consume IP addresses. Now they wanna add 40 more production PCs while there are only 20 free IP addresses.
What should be done in order to release more IPs on this network?
One thing we are considering is to create a separate network for all 20 IP phones which are used in the "sub-site". (Please see the attached diagram). We are not good at VLAN, but we can learn. Will VLAN help in this situation?  
Are there any other things we can do?
Thanks!
Jack
Map-IP-Phone.png
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CUCM 10.5 SIP Trunking

    I have a two site Cisco Call Manager Phone System with one server at each site (FL and California).   I have had SIP trunking up and running in Florida for about a year.   We are in the process of migrating our PRI trunks in California to SIP trunks, but we are unable to complete the RTP (Voice) connections on the calls.   Every time we attempt a call the new sip trunk which is mapped through our CA Firewall, the Call Manager Server at that site advertises the RTP IP for the server in Florida.   Since these are not mapped through the other firewall, the call fails with no audio.   I cant seem to find a way to make the secondary call manager server advertise it's own IP address for the RTP instead of using the IP of the publisher.   The calls originate from the CA server, it is just the RTP that keeps requesting to send to the wrong server.   Any help on  how to force the subscriber to advertise it's own IP or how to change it would be greatly appreciated.   At wits end on this one.
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We have a Polycom VVX D601 IP phone AND we have a VVX D60 cordless phone that is supposed to register with the base phone.  It's not working.

We recently brought in some new fiber to the dry cleaners and with the fiber, our provider supplied IP phones (Polycom).  The dry cleaners need a cordless phone so the girls can walk around looking for clothes while talking to customers, so, we purchased a VVX D601 base and the VX D60 cordless phone that is supposed to work with the D601.

The cordless base will not pull an IP on the network.  We have plugged in the D60 to the router and it will not DHCP.  If we take the phone to our other office, an office with IP phones and a Xircom PBX, it pulls an IP.  If we take the D60 cordless to other networks that do not have phones, it will not pull an IP.  

Now, you're going to ask why we don't plug it into the switch with our other IP phones and the reason is our provider brought in a Juniper switch for the phones and they assign IPs on a static basis.  If we plug the D60 cordless into the Juniper switch provided by our phone provider, it of course will not pull and IP and our phone provider said they will not turn pan DHCP for us.  

So, my question is, since the base pulls an IP on network 1, which has IP phones and a PBX, but the cordless base will NOT pull an IP on any other network, is that because it's a phone and not a PC?

That's my guess.  The cordless D60 pulls an IP when plugged into a network with an IP phone PBX, but…
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can I block all voip calls
I dont want to block one phone number at a time

I dont want calls from voip phone numbers because it is usually a scam
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Hi

Does anyone know what the state is with the Shoretel (mitel) director licences?  Particularly with extensions?  We need to add more and cannot find out much info about them.
Awaiting comms co to update me.
Same question regarding the phones.  I believe 212k are EoL.  We need the line keys so what options do we have?

Thanks
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NEC SL2100 phone system started behaving poorly a week ago Sunday.  Rebooted all network equipment, and nothing changed.  Reboot the phone system and everything worked for about 20 minutes.  Same cycle of events, about same time frame.  Next checked all network equipment for firmware upgrades.  Wireless bridge Engenius EnStationAC went from 2.x to 3.1.2.11 on both sides successfully.  Problem returned yet again, but now a delay in getting dial tone of about 3-10 seconds.  If phone hangs up and connects immediately, no delay happens.  A monitoring computer is the only non-phone device on the entire voice network.  It shows random packet loss to phones.  The phone problem was originally they begain restarting at random.  They are not all happening at one time.  The delay never happens to VOIP phone on the system side of wireless bridge.  Engenius has yet to comment on the issue.  One phone (Only one phone) peforms IGMP actions accoring to Wire Shark.  Removing that specific phone solved the problem for almost 2 hours.  Yet it eventually returned.  All the time I have brought another laptop in for testing and moving it to both sides of the bridge.  If I am on the system side, I perform ping tests to the phones on the far side of bridge.  If I am testing the phone system resources, I am on the opposite side of bridge.  I perform around 1,500 packets to 3 devices simultaneously each time I test.  No latency or packet loss ever.  I have introduced a new PoE switch on the system …
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Dear Experts, is this diagram correct?

voip.PNG
We have 500 users, intend to use both VoIP service and Analog Tel service for backup. THere are 17 analog numbers to keep, so we choose Gateway GSM1024; for VoIP we use Grandstream UCM6510. We have several questions, can you please suggest?

- Can we use both UCM6510 and GSM1024 at the same time?
- Can we configure so that 1 department will use Analog line (GSM1024); other departments will use VoIP (UCM6510)?
- If one of these 2 fails , can the IP phone automatically change to the other, so that telephone service will NOT be interrupted?  
- Where can we find the reference link and installation manual for these devices?

Many thanks!
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3cx.. moved VM from one host to another and set static MAC. still no ext and cannot create TCP connection to activation.3cx.com
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Is the Jabra Pro 9450 Duo Stereo headset fully compatible with VOIP services like WebEx?
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I want a cheap 800 number service. 3 choices with prompts. All I want is voip. There is no call center. No forwarding to cell phones. Maybe just used for voicemail. A free 1 month trial and an expensive bill is expensive.
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Cisco 7961 IP Phone cannot hear people talking on either end. All looks good in the switch and in call manager.
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Cisco 7942 phone will not register/show up in the MAC Address table. Call Manager is good. Wall jack/switch port checked out as good. Cabling checks good. No errors in the switch log.
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What options exist for porting a Google Voice phone number over to other services?

A couple of users who I support are interested in doing this and want to find out what other services they can port (transfer) their existing Google voice phone numbers too.
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Have a Cisco IP phone. Transfer call to another user, and the user is not able to pick up the transfer.
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I have a remote extension (yealink handset) that is dropping outbound calls after 35 seconds. I have diagnosed through logging that the asterisk server is not receiving the proper ACK, and the reason for that is that the asterisk server is looking for the reply from 192.168.1.4, which is the local subnet of the remote phone. Obviously the asterisk server will never receive a reply from that address. What changes do I need to make so that the asterisk server is looking for replies from the WAN IP of the remote network? NAT is setup properly on both ends. For reference, this is CompletePBX from Xorcom that we're dealing with and a copy of the asterisk log error is below.

[2018-08-16 09:27:08] WARNING[5720] chan_sip.c: Retransmission timeout reached on transmission 405286438@192.168.1.4 for seqno 2 (Critical Response)
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I am converting to SIP at a company site.  I set up the fortigate 60d identical to another one of our company sites where SIP is already implemented.

The SIP Cloud provider tells me that the firewall is not "passing confirmation packets  the phone system (PBX) sends out when it detects an incoming call",
and this is causing their system to transfer the call to our failover number.

I have opened up all requested ports (TCP/UDP etc), configurd policy,and QOS to high priority- everything they suggested, and as I mentioned earlier, it is configured exactly like our other site's fw.

I suspect it is a configuration with one of their servers.  In any case, Logging for all events is enabled in the firewall policy.  How can I tell if the firewall is blocking/not passing back the confirmation packets they SIp provider mentions?
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What is the difference between these user licences? I am running CUCM 10.5 with roughly
300 CIPC users and three SIP trunks for inbound calls from a Call Center.

LIC-UCM-10X-ENHP-A      UC Manager-10.x Enh Plus Single User License      CON-ECMU-LICMEHPA
LIC-CUCM-10X-ENH-A      UC Manager-10.x Enhanced Single User License      CON-ECMU-LIC0ENHA
LIC-CUCM-10X-ESS-A      UC Manager-10.x Essential User License User      CON-ECMU-LIC0ESSA
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Hello,

We have our Shoretel HQ server in City A and there are two other sites that are connected to it and all of their associated phone devices.
We are decommissioning the data center in City A so we are trying to find out the best way to migrate the HQ server to City B.
The current IP subnet that it is on cannot be easily migrated due to multiple MPLS networks and dependencies on that subnet in City A.

Is it possible to create a new VM in City B and set up the Shoretel HQ server there with a new IP address? I assume we will need to update the sites and their associated devices with this new IP, but would it require a manual effort or is there a simple way to do this?

This way we can easily decommission the HQ server in City A once we have everything connected to City B.

Has anyone done this before?

Thanks!
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When I call my cell phone using skype on my windows 10 computer
I see the caller id that I selected on skype.com
I am spoofing my phone number to display another phone number that I use but am not currently using because I am calling from a computer.

But when I call a big business the number that shows up is not mine and can not be called again.

How do I purchase the caller id system that a big business has.
Caller ID that does not work with a spoofed phone number.
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good day,

I have two switch both configured for vlan 869 (Voice). The phones connected to SW01 can get IP address and phones connected to SW02 cannot get IP address. Can someone assist where I made configuration mistake. This is my first config as I am learning the Cisco commands. Attached are my configurations for both switch.
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For people that own / manage 800 numbers for businesses:

Do you get charged for / pay for calls from payphones?  Years ago there was a charge - 26c I think it was - that people that own toll free numbers were charged that went to the pay phone owner.  Wonder if that's still in effect. And for bigger businesses, do they (the 800 number supplier) not charge the 800 number owner?

And 800 numbers - does the owner typically pay a per minute cost? Or has it moved like outgoing phone lines to a flat fee / month?

thanks!
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Users are being forced to upgrade to latest skype client, currently v8.25, but from what i can see the user is not able to increase the chat text size.   This is troublesome and a backwards step for particularity elderly people using 1080+ screens.  

Skype (version 7) for Windows will stop working soon. Update to the new Skype (version 8) for Windows today! Don’t miss out on exceptional HD video calling, 300 MB file transfers, the ability to tag contacts with @‍mentions and more. Upgrade to the latest version of Skype to seamlessly transfer your sign in information, contacts and chat history. For more details and help, visit this page.

Does anyone have a hack/workaround for the text size?   If Microsoft have not built the setting into the initial design I can't imagine they will be adding it anytime soon.

Thanks,
--Paul
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Cisco 8851 phone not detected into the network. When I plug the phone directly into the switch in registers just fine in call network. Back at my work station. I plug the computer into the corresponding port and it works fine. Plug the phone in, and it get PoE just fine, but cann't see the network. I have cleared port-security on the switch. The phone is set to recieve DHCP just fine. The settings seem to be correct as I can plug the phone directly into the switch and the phone registers in Call Manager just fine. Plug it into the corresponding port back at the work station, and no go.
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We have Cisco Callmanagers and Unity Connections for voicemail.  Our problem is this:
We have a number, say 1234.  It is set so that when a user dials it and it is busy or not answered, it rolls to 5678, which if not answered or busy, forwards to voicemail.  

The problem is, if you dial 5678 it works properly, eventually going to the mailbox.  However, if you dial 1234, it does eventually roll to 5678, but if not picked up, it then goes to the system general message instead of the vm for 5678.
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IP Telephony

IP telephony (Internet Protocol telephony) is a general term for the technologies that use the Internet Protocol's packet-switched connections to exchange voice, fax, and other forms of information that have traditionally been carried over the dedicated circuit-switched connections of the public switched telephone network (PSTN). Using the Internet, calls travel as packets of data on shared lines, avoiding the tolls of the PSTN. The challenge in IP telephony is to deliver the voice, fax, or video packets in a dependable flow to the user.