Hi,
I have an user with iPhone 6 and 7 plus. her device is making lot of foldersync request. is it normal for device making so many foldersync call throughout the day ?

issue I'm having is, when device keep making Folder Hierarchy sync request, sometime the device go through full sync and reload entire mailbox.

I turned on the debug log for the device, I see <SyncKey>0 </SyncKey>, zero mean device is requesting full foldersync and sometime it leads "Invalid synchronization key or synchronization state corrupted on server" with status code 3.
The device is constantly doing full device sync almost in every couple days.

my question is, why the iphone device is making so many foldersync request ? is this coming from device issue or is on Exchange server itself ?

the user do have lot of folders over 3500 folders but she isn't creating new folders everyday. but her device still making lot of folderSync and then device did a full sync.


RequestBody :
<?xml version=""1.0"" encoding=""utf-8"" ?>
<FolderSync xmlns=""FolderHierarchy:"">
      <SyncKey>0</SyncKey>

Office 365 setup. Default iPhone mail/calendar apps. Settings are correct on the app.

The user is experiencing random/intermittent sync problems. For instance, a meeting will be updated in Outlook, but the change doesn't sync. Certain mails don't arrive in inbox. Move that mail into a different folder and it appears. I've double checked all the settings and they appear fine. I deleted the calendar data, added again and the change in meeting synced no problem. It keeps happening though. Can anyone suggest something that I can do to prevent this?

How can a user's contacts contained on an iPhone be backed up?

This user doesn't want to use iTunes for the backup so what other options can be used?

Does anyone know about iTalk?

i recorded some choral performances by my choir with iTalk on my iPhone 5E, and would now like to move the files from my iPhone to a PC for editing and distribution.  But I can't find the files on my phone, and googling iTalk doesn't bring up any useful information.

Anyone know what to do?

How can we sync Tasks/Reminders time entered when creating an entry either in the computer  (via https://www.icloud.com/#reminders) or the  iPhone (v7 plus IOS  10.3.3).  The problem I am having when creating a task in the iPhone for 1am and when checking the computer it says 2am.  If we  create the task in the computer for 1am the iphone is register as 12am.  We are assuming its a Region issue - if we check the computer, it says Time Zone 'UTC-06:00) Central America' and  the iPhone only is "Set Automatically".  What we need is that whether a task/reminder is created, it should have the same date/time in both devices.

IOS 7
Is there a tracking app so another user can tell location of IPhone?

My wife and I both use an iphone and gmail.  
What is the best way for me to share important dates like our child's school timetable for the year, if I enter this directly into my iphone calendar rather than into my gmail calendar?  In the iphone calendar there is no share option even though I have access to her email inbox on her phone.  Does this all have to be driven by Google calender?

Also is there no way to categorise a calendar event on the iphone?

For some strange reason a task that was super simple, just some clicks and done, has become a headache: incomplete iCloud restore.

We have backed up our iPhone 7 Plus (latest iOS) via the cloud, not iTunes.  Then opened up a new iPhone and did a iCloud restore.  

When done, missing apps like whatapps, Viber, etc. and most important, all the emails are missing.  The strangest thing is that the usual iCloud restore we do, we see the apps being download and the emails "number" increasing; hence a proper restored from iCloud.

Please advice what may be going on and how to fix.