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IT Administration

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IT Administration is the processes and best practices for programming and development, and incorporates methodologies for managing activities and projects. Common methodologies include waterfall, prototyping, iterative and incremental development, spiral development, rapid application development, extreme programming and various types of agile methodology. The life-cycle "model" is a more general term for a category of methodologies, and a software development "process" a more specific term to refer to a specific process chosen by a specific organization.

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In this article, WatchGuard's Director of Security Strategy and Research Teri Radichel, takes a look at insider threats, the risk they can pose to your organization, and the best ways to defend against them.
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Survive A High-Traffic Event with Percona
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Survive A High-Traffic Event with Percona

Your application or website rely on your database to deliver information about products and services to your customers. You can’t afford to have your database lose performance, lose availability or become unresponsive – even for just a few minutes.

IT teams define success as solving problems quickly. To enable ITSM modernization we have to think of adopting the tools and methods that will enable resolution of ITSM issues more quickly.
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Will you be ready when the clock on GDPR compliance runs out? Is GDPR even something you need to worry about? Find out more about the upcoming regulation changes and download our comprehensive GDPR checklist today !
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Ready to get certified? Check out some courses that help you prepare for third-party exams.
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If you're a modern-day technology professional, you may be wondering if certifications are really necessary. They are. Here's why.
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Expert Comment

by:Justin Pierce
Comment Utility
Hi Gene,

Unfortunately, I ran smack into this wall. I made the mistake of thinking my traditional education and work experience would carry me through in this industry because I didn't factor in the most important of variables "change".

Being born in the 70's and growing up in the 80's (my generation is called The Net Generation)  I was taught that degrees were vital to grabbing a good job, and that work experience was proof of your skills. For the most part if you went to a 4 year college (prestigious or well-known was better), maintained a good GPA, had an inside connection to the company you wanted to work for, were willing to conform to a dress code, you were almost guaranteed a job. Not so anymore.

To keep things short, my work as a government contractor kept me deployed out with my customer (US Army Air Defense) for months at a time where I taught officers and soldiers how to be System Administrators and run tactical networks in austere environments. Needless to say, I didn't have much time to work on grabbing certifications, but when I found an hour to use, I worked on grabbing certs that were tied to universities. That was a mistake.

Why?

Because "change" happened and industry recognized certs became a thing. Certs became so important my colleagues and I were told that DoDD 8570 was being put into place and that we would have to grab a few certs to prove our skills or risk being dropped from the contracts we were working on (of course we all laughed). We laughed not because we were arrogant, but because the team was comprised of Warrant Officers, Navy Chiefs, and Army SFCs, who all had 20+ years each in specialized military training. Not too long after we were told about DoDD 8570, Sequestration took place and killed the contract. That left us guys with work experience and degrees scrambling to get a few certs that pertained to the fields we were already working in. It was very hard for many of us to train up, grab a cert, and apply for a job before the mortgage payment became an issue (it worked out for most of us).

Not the fairest of lessons to learn, but when has life ever been fair, or change been halted in its tracks?
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Expert Comment

by:Kyle Santos
Comment Utility
Justin's comment should be an article.  My kid is almost 2 and I'm thinking about how I can prepare him in the work force already so he has better advantages than I ever did!
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The top devops trends for 2017 are focused on improved deployment frequency, decreased lead time for change and decreased MTTR.
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This month, Experts Exchange’s free Course of the Month is focused on CompTIA IT Fundamentals.
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New style of hardware planning for Microsoft Exchange server.
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Expert Comment

by:Andrew Leniart
Comment Utility
Hi Abraham, I had to leave for a few days unexpectedly so apologies for the delay in editing.  I should be back in the next few days, however if you would like to have it edited sooner, please use the Request Attention option to contact a moderator who may be able to assist. Other than that, I'll get back on it first thing once I've retuned.

Regards,
Andrew
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Introducing Priority Question, our latest feature.
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Expert Comment

by:Richard Korts
Comment Utility
Does using high priority add to my membership cost?

Thanks
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Expert Comment

by:Kyle Santos
Comment Utility
Hi Richard,

No.  At this time you are a Premium Member and this feature is included at no additional cost.
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In this blog, we’ll look at how improvements to Percona XtraDB Cluster improved IST performance.
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Introducing the WatchGuard 420 Access Point
Introducing the WatchGuard 420 Access Point

WatchGuard's newest access point includes an 802.11ac Wave 2 chipset, providing the fastest speeds for VoIP, video and music streaming, and large data file transfers. Additionally, enjoy the benefits of strong security as the 3rd radio delivers dedicated WIPS protection!

Backups and Disaster RecoveryIn this post, we’ll look at strategies for backups and disaster recovery.
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OnPage enhanced its integration with ConnectWise Manage to offer incident responders more control over the ticket and Incident Resolution Lifecycle.
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We take a look at some of the most common obstacles that IT teams run into as they work relentlessly to keep all the alarms and sirens from going off at once.
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Let’s face it: one of the reasons your organization chose a SaaS solution (whether Microsoft Dynamics 365, Netsuite or SAP) is that it is subscription-based. The upkeep is done. Or so you think.
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Popular third-party chat platforms like Slack, Discord, and Telegram are just a few of the many new productivity applications that are being hijacked by cybercriminals to create command-and-control (C&C) communications infrastructures for their malware campaigns.
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Multi-threading long-running processes can have a significant increase in overall performance and drastically decrease over time it takes for a process to complete. Unfortunately, not all applications support native multi-threading, some by design and some by the implementation.
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If you are IT support and need to work after hours to resolve customer issues then here are a few tips on how to handle after hours support
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Postmortem reporting allow us to examine mistakes in a way that focuses on the situational aspects of a failure’s mechanism and the decision-making process of individuals proximate to the failure. Read our guide on how to handle IT post-mortem reporting.
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Recovering from what the press called "the largest-ever cyber-attack", IT departments worldwide are discussing ways to defend against this in the future. In this process, many people are looking for immediate actions while, instead, they need to thoroughly revise their security concepts.
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Author Comment

by:McKnife
Comment Utility
Andrew, thanks for the feedback. I am aware that this article is mainly raising question while not answering many.
Maybe it's rather a starting point for discussions than sharing solutions.

You ask "So what's the solution? Shutting it all down..." which is the same that I ask in the article and I answer with "no" immediately afterwards.
You write "it's not quite fair to point blame on IT administrator's shoulders ...These guys more often than not work with tied hands" - that's exactly what I am saying. If the admin is not comfortable making his concerns heard, then he is not employed at the right place and should not fear to be replaced but leave on his own.

Before you start discussing - let's wait for other comments.
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Author Comment

by:McKnife
Comment Utility
Some news that might be of interest for Americans: https://www.upguard.com/breaches/the-rnc-files
In short: US politicians payed for analysing voter opinions on US election-critical topics. Voter data (1,1 TB!) of 198 million Americans was uploaded to an amazon server but the access rights were incorrectly set - it was open to the public and the data was not encrypted. It leaked.
See what I am talking about?
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Will your db performance match your db growth?
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Will your db performance match your db growth?

In Percona’s white paper “Performance at Scale: Keeping Your Database on Its Toes,” we take a high-level approach to what you need to think about when planning for database scalability.

There’s a movement in Information Technology (IT), and while it’s hard to define, it is gaining momentum. Some call it “stream-lined IT;” others call it “thin-model IT.”
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Your data is at risk. Probably more today that at any other time in history. There are simply more people with more access to the Web with bad intentions.
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Expert Comment

by:Mihai Corbuleac
Comment Utility
Absolutely true! Backup is mandatory these days. I would recommend multiple backups (different hosts). The most common threat these days is indeed Ransomware and that's because it is very different from other types of viruses. Learn more about it and what you need to do to keep your data safe. Remember to always keep everything patched and updated!
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How many times a day do you open, acknowledge, or close an IT incident? What’s your process? Do you have a process depending on the incident, systems involved, and other factors? New Relic Alerts gives you options for how you interact with notification channels for sending alerts.


Alerts is a new tool to manage your alerting policies and integrate with team communication tools like xMatters, HipChat, Slack, and more—so you can immediately let the right people know when critical issues arise.


We’re pleased to announce that xMatters is an official notification channel in New Relic Alerts.


With the new integration, New Relic provides a notification channel that you can use to manage your xMatters integration and communication plans easily. You can also use custom payload webhooks to control how the xMatters alert is delivered.


xMatters allows you to automate and structure communication as events unfold during a deployment or service outage. New Relic enables you to manage alerting policies and integrations, while still providing industry-leading insights.


How it works
With New Relic Alerts, you can choose the communication tool and easily set up the integration.



xMatters has a similarly easy interface for setting up an integration with New Relic.



Reaping the benefits

New Relic integrates with xMatters to replace manual steps in incident management processes:

  • Notify resolvers based on escalation rules, on-call schedules, skills, and location
  • Enrich notifications with insights from New Relic and other tools in the IT toolchain, to provide actionable content and increase resolver efficiency
  • Configure response options that trigger other xMatters integrations and drive workflow for tasks such as creating tickets, updating consoles, sending additional notifications, and initiating chat & conference-call collaboration all with context from New Relic alerts
  • Use the xMatters mobile app to quickly look up who’s on call, receive & respond to notifications, and engage other teams to minimize time to resolve service disruptions
  • Continuously improve operational processes with reporting & analytics
  • Allow stakeholders to manage subscription and notification preferences for proactive communications during service disruptions


xMatters is now available as a New Relic Alerts notification channel. Please visit https://www.xmatters.com/integration/new-relic for more information.

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When the s#!t hits the fan, you don’t have time to look up who’s on call, draft emails, call collaborators, or send text messages. An instant chat window is definitely the way to go, especially one like HipChat.


HipChat is a true business app. And while it’s tempting to call it a chat application, it’s much more. It’s persistent, searchable, and loaded with extras like group chat, video chat, screen sharing, and airtight security.


So if you’re busy doing other things when a nasty incident ticket starts hogging space on your screen, how quickly and effectively can you get into HipChat? That’s where we come in.


Combined with xMatters, this integration allows individuals to collaborate with the correct on-call resources via HipChat to coordinate and resolve incidents faster. xMatters leverages your group on-call schedules and rotations, escalation rules, and user device preferences to quickly engage the right resources into a targeted HipChat room.


Linking HipChat in your toolchain


Integration xMatters with your monitoring, ITSM, incident management, and communication tools enables you to share data across your entire incident resolution toolchain. Using the xMatters integration, you can open a HipChat room directly from JIRA Service desk or another ITSM system without leaving the ITSM environment.


When you send invitations to collaborate from HipChat, they reference key data from monitoring tools or service management systems. All this data enables your resolution teams to quickly get up to speed and act.


Within the targeted HipChat room, members can use slash commands to see who is on call from a specific team, invite additional resources, and make updates to a service management ticket or StatusPage listing. xMatters eliminates the need to switch back and forth between systems, so your team can resolve incidents instead of worrying about record keeping.


Here are a few other things you can do with the xMatters HipChat integration:

  • Automatically assign a JIRA issue to the responder
  • Record HipChat activity back into a service management ticket
  • Use slash commands to add comments to a service management ticket or StatusPage


Adding HipChat to your xMatters instance is easy. Just visit our Integrations Directory!

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We asked our MSP customer base what their favorite tools were and how they help them serve clients. We focused our questions on favorite tools in the following categories: >PSA tools >RMM tools >Alert management tools >Communication tools and Mobile Device Management tools.
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Dramatic changes are revolutionizing how we build and use technology. Every company is automating, digitizing, and modernizing operations. We need a better, more connected way to work together as teams so we can harness the insights from our systems and drive effective collaboration.


Just a few years ago, we were all looking around and asking each other the same question. Fortunately, some people are figuring it out and providing some guidance on how DevOps processes can improve all areas of business, from development and operations to monitoring and incident management.


Here are a few examples from our customers.


Pacific Life has transitioned its monitoring from a human-operated system to an automated one. Leaders had to overcome employee anxiety over losing jobs and providing direct access to customers.


Intermountain Healthcare, Utah’s largest nonprofit healthcare provider, has connected systems to provide telehealth first-response technology and major incident management processes.


Dealertrack is the leading provider of on-demand, integrated digital solutions designed to enhance the efficiency and profitability for all major segments of the automotive retail industry. Thanks to a combination of monitoring, management, and communication tools, Dealertrack has improved their time to resolve issues and product development speed.


So we know that dramatic changes are needed in how we build and use technology. And yet, a 2017 survey of DevOps maturity shows that only 36% of organizations have good knowledge sharing between development and operations.


The DevOps experts who know

Where can you go to hear how experts are solving these complex problems?


We're bring the Agility 2017 Tour to a city near you, where you can hear from experts and pick their brains regarding how they’re improving business and trends you should be preparing for. It's a great opportunity to hear from more than just talking heads.


Agility 2017 starts in San Francisco on June 13, then moves to New York on June 20, Chicago on June 22, and London on June 29. Besides the customers listed above, we'll be including New York City Health + Hospitals, Forrester, The Telegraph, O2, Tesco, Moogsoft, Cherwell, Praecipio, and others.


You'll also hear from our own experts, including CEO Troy McAlpin and CTO Abbas Haider Ali. They will be discussing:


  • The need for a better, more connected way to work together as teams
  • How to harness the insights from systems to drive collaboration
  • And in doing so, naturally preventing incidents within the normal flow of work


Reserve your seat at a free Agility 2017 event near you before they all disappear!

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IT Administration

6K

Solutions

8K

Contributors

IT Administration is the processes and best practices for programming and development, and incorporates methodologies for managing activities and projects. Common methodologies include waterfall, prototyping, iterative and incremental development, spiral development, rapid application development, extreme programming and various types of agile methodology. The life-cycle "model" is a more general term for a category of methodologies, and a software development "process" a more specific term to refer to a specific process chosen by a specific organization.