IT Administration

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Solutions

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IT Administration is the processes and best practices for programming and development, and incorporates methodologies for managing activities and projects. Common methodologies include waterfall, prototyping, iterative and incremental development, spiral development, rapid application development, extreme programming and various types of agile methodology. The life-cycle "model" is a more general term for a category of methodologies, and a software development "process" a more specific term to refer to a specific process chosen by a specific organization.

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SingleRun is a tool that ensures that only one instance of an application is started, running it again brings the application to focus.
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Tech spooks aren't just for those who are tech savvy, it also happens to those of us running a business. Check out the top tech spooks for business owners.
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A new hacking trick has emerged leveraging your own helpdesk or support ticketing tools as an easy way to distribute malware.
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In this article, WatchGuard's Director of Security Strategy and Research Teri Radichel, takes a look at insider threats, the risk they can pose to your organization, and the best ways to defend against them.
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IT teams define success as solving problems quickly. To enable ITSM modernization we have to think of adopting the tools and methods that will enable resolution of ITSM issues more quickly.
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Will you be ready when the clock on GDPR compliance runs out? Is GDPR even something you need to worry about? Find out more about the upcoming regulation changes and download our comprehensive GDPR checklist today !
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Ready to get certified? Check out some courses that help you prepare for third-party exams.
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If you're a modern-day technology professional, you may be wondering if certifications are really necessary. They are. Here's why.
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LVL 19

Expert Comment

by:Kyle Santos
Justin's comment should be an article.  My kid is almost 2 and I'm thinking about how I can prepare him in the work force already so he has better advantages than I ever did!
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LVL 57

Expert Comment

by:Jackie Man
@Kyle


My kid is almost 2 and I'm thinking about how I can prepare him in the work force already so he has better advantages than I ever did!

Are you kidding?

The most important aspect of childhood is to play.

The future generation will have nothing in common with ours and you need to know how to play in order to be successful.
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The top devops trends for 2017 are focused on improved deployment frequency, decreased lead time for change and decreased MTTR.
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Expert Comment

by:Ranjit Shankar
This is really a great article about DevOps trends in 2017, thanks much for sharing such an informative article. I really enjoyed reading this article as this has been written on focusing DevOps trends, the best practices and what are the trends should be avoided. But, there are some key challenges faced by enterprises while adopting DevOps so, we need to check those list as well. Cheers!
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This month, Experts Exchange’s free Course of the Month is focused on CompTIA IT Fundamentals.
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New style of hardware planning for Microsoft Exchange server.
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LVL 29

Expert Comment

by:Andrew Leniart
Hi Abraham, I had to leave for a few days unexpectedly so apologies for the delay in editing.  I should be back in the next few days, however if you would like to have it edited sooner, please use the Request Attention option to contact a moderator who may be able to assist. Other than that, I'll get back on it first thing once I've retuned.

Regards,
Andrew
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Introducing Priority Question, our latest feature.
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Expert Comment

by:Richard Korts
Does using high priority add to my membership cost?

Thanks
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LVL 19

Expert Comment

by:Kyle Santos
Hi Richard,

No.  At this time you are a Premium Member and this feature is included at no additional cost.
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In this blog, we’ll look at how improvements to Percona XtraDB Cluster improved IST performance.
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Backups and Disaster RecoveryIn this post, we’ll look at strategies for backups and disaster recovery.
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OnPage enhanced its integration with ConnectWise Manage to offer incident responders more control over the ticket and Incident Resolution Lifecycle.
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Let’s face it: one of the reasons your organization chose a SaaS solution (whether Microsoft Dynamics 365, Netsuite or SAP) is that it is subscription-based. The upkeep is done. Or so you think.
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Expert Comment

by:Ranjit Shankar
Great article! Useful links, also the important points "Bandwidth, Objectivity, Expertise, Strategy, ROI" and the details about the points are very much clear... "it is not only worth the discussion, but it’s likely worth doing a more detailed assessment..." - very true! Also, you are right i.e. checking the reviews is more significant before going with any cloud computing consulting services provider for a long-term relationship... Thank you!
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Popular third-party chat platforms like Slack, Discord, and Telegram are just a few of the many new productivity applications that are being hijacked by cybercriminals to create command-and-control (C&C) communications infrastructures for their malware campaigns.
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Multi-threading long-running processes can have a significant increase in overall performance and drastically decrease over time it takes for a process to complete. Unfortunately, not all applications support native multi-threading, some by design and some by the implementation.
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If you are IT support and need to work after hours to resolve customer issues then here are a few tips on how to handle after hours support
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Postmortem reporting allow us to examine mistakes in a way that focuses on the situational aspects of a failure’s mechanism and the decision-making process of individuals proximate to the failure. Read our guide on how to handle IT post-mortem reporting.
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Recovering from what the press called "the largest-ever cyber-attack", IT departments worldwide are discussing ways to defend against this in the future. In this process, many people are looking for immediate actions while, instead, they need to thoroughly revise their security concepts.
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LVL 67

Author Comment

by:McKnife
Some news that might be of interest for Americans: https://www.upguard.com/breaches/the-rnc-files
In short: US politicians payed for analysing voter opinions on US election-critical topics. Voter data (1,1 TB!) of 198 million Americans was uploaded to an amazon server but the access rights were incorrectly set - it was open to the public and the data was not encrypted. It leaked.
See what I am talking about?
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LVL 29

Expert Comment

by:Andrew Leniart
Before you start discussing - let's wait for other comments.
I guess I've waited long enough now. I just read through this again and still think the world you appear to crave just doesn't exist, nor will it ever. Ideals are one thing, reality another.
are fundamental IT decisions made by non-IT people?
Absolutely, and that would be true for the vast majority of the population around the world. The guy with the fattest wallet (employer) has ultimate control and always will. Stamping feet won't change that fact, and digging in heels will only get you sacked.

All we can do is try our best to educate, and lead by example. Insisting to the point of unemployment isn't a solution. For every IT admin that won't do something management insists on, there will be 20 or more waiting in line to take his place that will. Sad, yet true.
If the admin is not comfortable making his concerns heard, then he is not employed at the right place and should not fear to be replaced but leave on his own.
Raising his concerns is one thing and quite easy to do. Suggesting he should be ready to throw in the towel on what could be his only means of putting bread and butter on the table when his concerns are dismissed by an unsympathetic (and perhaps ignorant?) employer, in order to *force* his concerns to be heard is quite another, and ultimately, an unrealistic and idealistic hope.

Would I be accurate in assuming you've never worked for anyone who would not adopt every security recommendation you made? That you've flat out refused to perform IT-related tasks that were against your own best security practice ideals? If so, I'd be quite surprised, because I credited the head honcho's in the defence sector with bigger balls than that :)

Anyhoo...
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There’s a movement in Information Technology (IT), and while it’s hard to define, it is gaining momentum. Some call it “stream-lined IT;” others call it “thin-model IT.”
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Your data is at risk. Probably more today that at any other time in history. There are simply more people with more access to the Web with bad intentions.
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LVL 1

Expert Comment

by:Mihai Corbuleac
Absolutely true! Backup is mandatory these days. I would recommend multiple backups (different hosts). The most common threat these days is indeed Ransomware and that's because it is very different from other types of viruses. Learn more about it and what you need to do to keep your data safe. Remember to always keep everything patched and updated!
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How many times a day do you open, acknowledge, or close an IT incident? What’s your process? Do you have a process depending on the incident, systems involved, and other factors? New Relic Alerts gives you options for how you interact with notification channels for sending alerts.


Alerts is a new tool to manage your alerting policies and integrate with team communication tools like xMatters, HipChat, Slack, and more—so you can immediately let the right people know when critical issues arise.


We’re pleased to announce that xMatters is an official notification channel in New Relic Alerts.


With the new integration, New Relic provides a notification channel that you can use to manage your xMatters integration and communication plans easily. You can also use custom payload webhooks to control how the xMatters alert is delivered.


xMatters allows you to automate and structure communication as events unfold during a deployment or service outage. New Relic enables you to manage alerting policies and integrations, while still providing industry-leading insights.


How it works
With New Relic Alerts, you can choose the communication tool and easily set up the integration.



xMatters has a similarly easy interface for setting up an integration with New Relic.



Reaping the benefits

New Relic integrates with xMatters to replace manual steps in incident management processes:

  • Notify resolvers based on escalation rules, on-call schedules, skills, and location
  • Enrich notifications with insights from New Relic and other tools in the IT toolchain, to provide actionable content and increase resolver efficiency
  • Configure response options that trigger other xMatters integrations and drive workflow for tasks such as creating tickets, updating consoles, sending additional notifications, and initiating chat & conference-call collaboration all with context from New Relic alerts
  • Use the xMatters mobile app to quickly look up who’s on call, receive & respond to notifications, and engage other teams to minimize time to resolve service disruptions
  • Continuously improve operational processes with reporting & analytics
  • Allow stakeholders to manage subscription and notification preferences for proactive communications during service disruptions


xMatters is now available as a New Relic Alerts notification channel. Please visit https://www.xmatters.com/integration/new-relic for more information.

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When the s#!t hits the fan, you don’t have time to look up who’s on call, draft emails, call collaborators, or send text messages. An instant chat window is definitely the way to go, especially one like HipChat.


HipChat is a true business app. And while it’s tempting to call it a chat application, it’s much more. It’s persistent, searchable, and loaded with extras like group chat, video chat, screen sharing, and airtight security.


So if you’re busy doing other things when a nasty incident ticket starts hogging space on your screen, how quickly and effectively can you get into HipChat? That’s where we come in.


Combined with xMatters, this integration allows individuals to collaborate with the correct on-call resources via HipChat to coordinate and resolve incidents faster. xMatters leverages your group on-call schedules and rotations, escalation rules, and user device preferences to quickly engage the right resources into a targeted HipChat room.


Linking HipChat in your toolchain


Integration xMatters with your monitoring, ITSM, incident management, and communication tools enables you to share data across your entire incident resolution toolchain. Using the xMatters integration, you can open a HipChat room directly from JIRA Service desk or another ITSM system without leaving the ITSM environment.


When you send invitations to collaborate from HipChat, they reference key data from monitoring tools or service management systems. All this data enables your resolution teams to quickly get up to speed and act.


Within the targeted HipChat room, members can use slash commands to see who is on call from a specific team, invite additional resources, and make updates to a service management ticket or StatusPage listing. xMatters eliminates the need to switch back and forth between systems, so your team can resolve incidents instead of worrying about record keeping.


Here are a few other things you can do with the xMatters HipChat integration:

  • Automatically assign a JIRA issue to the responder
  • Record HipChat activity back into a service management ticket
  • Use slash commands to add comments to a service management ticket or StatusPage


Adding HipChat to your xMatters instance is easy. Just visit our Integrations Directory!

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IT Administration

6K

Solutions

8K

Contributors

IT Administration is the processes and best practices for programming and development, and incorporates methodologies for managing activities and projects. Common methodologies include waterfall, prototyping, iterative and incremental development, spiral development, rapid application development, extreme programming and various types of agile methodology. The life-cycle "model" is a more general term for a category of methodologies, and a software development "process" a more specific term to refer to a specific process chosen by a specific organization.