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IT Administration





IT Administration is the processes and best practices for programming and development, and incorporates methodologies for managing activities and projects. Common methodologies include waterfall, prototyping, iterative and incremental development, spiral development, rapid application development, extreme programming and various types of agile methodology. The life-cycle "model" is a more general term for a category of methodologies, and a software development "process" a more specific term to refer to a specific process chosen by a specific organization.

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Over the past year, I have purchased MS Visio 4 different times using Volume Licensing Services.

When I look in the Volume Licensing Services website, it shows that each of the keys has 50 activations available.

A couple of the purchases were for multiple users.

How do I track if I still have licenses available?, since my understanding is:

1) The same user can install MS Visio on both their laptop and desktop and only require one seat.
2) The totals are activations and not users. So If I purchase a new computer for a user, and install the same key on their new computer, it now shows as a 2nd activation even though only 1 license is required.

For example, one purchase was for 2 user licenses. I can see that the activation count is 2, but is that a laptop and desktop for the same user or 2 separate user installs.
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Curious if it's possible for certain network devices say Juniper, brocade or Palo Alto firewall OIDs that display Anyconnect VPN active sessions, high availability status, SIP Trunks or Chassis Cluster Failover? I'm trying to monitor these in SCOM (Operations Manager) and I need to import these for monitoring.

Thanks in advance
Hi techs,
I cant find anything online re: what happens when you right click on start > choose shutdown in server 2012.
Do you get the box that forces you to choose a reason?
Does the server just shutdown?
In SCCM , my Inventoried Software doesn't show IE (except for v.7 and 8) so I when I run query on IE versions, I get no results.
If I do a software report, again, no IE (iexplore.exe)

Is it because the new versions of IE come in as KBs and aren't in add/remove programs?
How can I query for IE 9,10,11?

I tried this:

select SMS_R_System.Name, SMS_R_System.LastLogonUserName, SMS_R_System.LastLogonTimestamp from SMS_R_System inner join SMS_G_System_SoftwareFile on SMS_G_System_SoftwareFile.ResourceID = SMS_R_System.ResourceId where SMS_G_System_SoftwareFile.FilePath like "%\\Program Files\\Internet Explorer\\" and SMS_G_System_SoftwareFile.FileName like "iexplore.exe" and SMS_G_System_SoftwareFile.FileVersion like "10.%"
It's easy to add 'classic' printers to a GMail account so that they can be used via Google Cloud Print. However, I've not been able to find a way to add a new 'classic' printer to the account in a way so that the printer can be used to print something. There is code on Github that can add a new 'classic' printer to the list. However, you can only get as far as creating a print job, I cannot actually print the job on the designated printer.

So, my question is how, programmatically, to add a 'classic' printer to a GMail account and print with it if you already have an existing list of printers. If there's some kind of existing program I can use, that's an acceptable answer. If there's code to do this, my very strong preference is a.NET language.

Note the requirement to do it using a program, I've recently identified a likely way to add a printer using a hardware solution.
Hi Experts,

I have a pc Win7 Pro with Access 2007.

For some reason the pc didnt associate the mde file type with Access.
When I tried manually by right click to choose open with and browse to the MSAccess.Exe it didnt work, It end up associating with adobe..

What can I do?!
Hi experts

i have been asked to provide a few examples of case use diagrams or statements for a number of IT support scenarios including;

Internal IT Services Delivered
Incidents and Change
Platforms managed

im pretty new to this type of thing and have very little ITIL experience.

Are there any examples of the above i could use as a template or an online generation program to help with this?


Hi all,

I am looking into alternatives to LogMeIn central. This looks like a great package however the cost per endpoint makes it quite restrictive when trying to stay competitive.
The LogMeIn central package offers the pro active approach of patching servers and endpoints from the central interface ie we can see all of the endpoints and what updates are needed to be installed then schedule these updates for installation.
it also provides the ability to see which user a pc is on within an organisation. ideal for supporting hot desk users & the ability to monitor event logs and provide us with alerts should any services stop.

We have looked into Bomgar, Teamviewer, splashtop. Most of these offer the remote access functionality and some look to offer better remote reactive support inc mobile devices which would be great however it is the patching and monitoring service I also require.

any experience or recommendations?

Thanks in advance
We currently have two Exchange 2013 servers on premise with most mailboxes located in Office 365 cloud. We currently have one of the on premise Exchange servers configured as a Hybrid and one not. This is working fine but we want to have a better DR / High Availability options. One ides is to have both on premise exchange server set up as hybrid.
Not sure if this is possible.

Does anyone know if it is possible to have two on premise exchange server set up and active (or even one in stand by mode) as Hybrid servers for one Office 365 client? If so, can you provide reference documentation?

Thank you
I am deploying local install of Office 365 using SCCM 2012.  I have packages for both Office 365 and my current Office 2010 that work, but I need to use a task sequence to have this complete successfully.  

The sequence is to run the uninstall of 2010 > restart > Install Office 365.  

The question I have is how to I get this Task Sequence to restart and when it starts to run the next step of the task sequence without have the user get the Ctrl + Alt + Del?
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My Outlook sync tool went "out-of-sync" and created 7-8 copies of each appointment in each Outlook calendar and G Suite calendar.  I can kill Outlook and recreate again.  
How can I get rid of the duplicates in G Suite calendar?  Thanks.
dear sir,

i am working as IT manager in one manufacturing company and management told me that please create score card of your whole yearly activities.
so i would like to request for team what type of activities can add to our score card which is very helpful to improve our IT function.
Company is on BIND DNS.  I setup a new AD with new Zone for that AD.  
In Windows DNS have BIND Forwarders IPs with Unable to resolve in Server FQDN.  
Do I need to enable BIND Secondaries?  

What else I need to enable on BIND and Windows DNS to have users connected to successfully resolve new AD?
Hi All,
I have a setup for deploying Images via WDS and it is working well - However - I need to have a separate task that images new Laptops but does NOT join the domain. I have done the task but cannot get it to not join the domain - please can you advise.
Many Thanks
We want to implement Risk Management System on my office IT Environment .
Are there any baseline, scoring or framework to predict our maturity level ?

URL, books or discussion kindly accepted


Romi Nur Ismanto
We are a growing small business with no formal IT department.  

As admin of the company, I need a way to remote into any of our machines (when turned on) at any given time (ideally discreetly), as well as be able to log into existing user accounts (without prior knowledge of password) and perform Administrator-level tasks.

Most of our machines are Windows 10 Home, and that is serving the purpose of our company.

We currently subscribe to LogMeIn Central (or whatever they're calling it now) and it's a) expensive and b) easily disabled by the end user.  This is not so much a trust/concern issue with staff as it is about being able to get into the machine at ANY time as needed, if for some reason needed in an emergency.

Appreciate any insight. Thanks!

Can anyone help me in step by step documents for creation of SFB 2015 DR setup. I have to FE Server in Production & 2 Edge Server in Production. I need to create a DR setup for the entire infrastructure.


I am using Spiceworks for my helpdesk.  I would like to customize ticket notifications after I close a ticket.  I can't find the steps to do that.

I am running Spiceworks locally.

Thank you.
Vlans Created on Cisco Sg300 Switch not working

I have created Multiple vlans on a Cisco SG 300 switch and wanted to terminate it on olt Interfaces

my topology is - Main Mikrotik Router --> Cisco Switch --> GEPON OLT Syrotech

1) main router Mikrotik... Eth-5(router) connected to Gi-1 (switch)

2) on switch i have created 8 vlans - which are 21 to 28

3) the switch port connected to router i have made it a Trunk  

4) Switch Port is connected to OLT's Uplink port and on both ports are trunk and Tagged with 21 to 28 vlans.

5) OLT's 8 fiber ports are access ports and a single Vlan is untagged on them.

OLT port 1 - Acess port vlan 21
OLT port 2 - Acess port vlan 22
OLT port 3 - Acess port vlan 23
OLT port 4 - Acess port vlan 24
OLT port 5 - Acess port vlan 25
OLT port 6 - Acess port vlan 26
OLT port 7 - Acess port vlan 27
OLT port 8 - Acess port vlan 28    

but i cannot acsess or ping my router from olt access ports.
am i doing anything wrong ??
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I have one main Google calendar, however I work with a few different companies, and have a company email address and calendar for each of them too.

It's impossible to try and keep up to date with all 4 calendars:

Calendar 01 - my main calendar, inc. personal items
Calendar 02 - Company A
Calendar 03 - Company B
Calendar 04 - Company C

01 - I would just like to use Calendar 01 however I don't want to give my personal email address to the other 3 companies
02 - I need the other 3 companies to be able to see my main Calendar 01

Is it possible to link all 4 google calendars up, given that they are all on 4 different email addresses and that I don't want to use my personal email address for the 3 companies?

Thank you in advance for your help.
Dear experts,

I'm working in supporting role. My company need a system, prefer web-base, where user can make their requests in form base. Those requests will be checked by some function leader and later on if the checker confirm it is ok to proceed, manager will approve the request.
I prefer a system which can manually create multiple kinds of form, role defined and AD-sync
I attached my company current system to get general ideas, but it wan't very goof and has so many bug

Thank you.
Hi ,

I want to create an administrator account for our helpdesk technican lets say for expamle (helpdesk admin)

this user account should be able to pass the authtntication security wizard (which asks for administrator password for computers joined to the domain) when installing new software or application .. in additon to this to be able join users to domian ...

but this accoutn should not be able to log to the servers or have any other privileges

Please advise Step-by-Step
ADFS portal was working without any problems ,and today suddenly didn´t answer when i try to ping or connect externally.Internal works if i ping the adfs.domain. DNS external setting is correct.  .If i use internally https://adfs.mycompany.com/adfs/ls/idpinitiatedsignon.htm i can log.If i change with ip doesn´t work! .all ports are ok configured,firewall ok configured,no proxy.Please help !
After several months of not using two of my WUS servers. Now when I open them I get Error: Connection Error

This is the error:

The WSUS administration console was unable to connect to the WSUS Server via the remote API.

Verify that the Update Services service, IIS and SQL are running on the server. If the problem persists, try restarting IIS, SQL, and the Update Services Service.

The WSUS administration console has encountered an unexpected error. This may be a transient error; try restarting the administration console. If this error persists,

Try removing the persisted preferences for the console by deleting the wsus file under %appdata%\Microsoft\MMC\.

System.IO.IOException -- The handshake failed due to an unexpected packet format.


Stack Trace:
   at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.ForceAuthentication(Boolean receiveFirst, Byte[] buffer, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult)
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean …
how can I write a perfect code to create a intelligence system in Nureal programming

IT Administration





IT Administration is the processes and best practices for programming and development, and incorporates methodologies for managing activities and projects. Common methodologies include waterfall, prototyping, iterative and incremental development, spiral development, rapid application development, extreme programming and various types of agile methodology. The life-cycle "model" is a more general term for a category of methodologies, and a software development "process" a more specific term to refer to a specific process chosen by a specific organization.