IT Administration

IT Administration is the processes and best practices for programming and development, and incorporates methodologies for managing activities and projects. Common methodologies include waterfall, prototyping, iterative and incremental development, spiral development, rapid application development, extreme programming and various types of agile methodology. The life-cycle "model" is a more general term for a category of methodologies, and a software development "process" a more specific term to refer to a specific process chosen by a specific organization.

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We want to implement Risk Management System on my office IT Environment .
Are there any baseline, scoring or framework to predict our maturity level ?

URL, books or discussion kindly accepted


Romi Nur Ismanto
NFR key for Veeam Backup for Microsoft Office 365
NFR key for Veeam Backup for Microsoft Office 365

Veeam is happy to provide a free NFR license (for 1 year, up to 10 users). This license allows for the non‑production use of Veeam Backup for Microsoft Office 365 in your home lab without any feature limitations.

This is a non-Windows AD network.  Mixed environment.

Is there a good tool to scan and list all the available hostnames on the network?
Same for the DNS.  Can I search local DNS and compile all the hostnames registered there?

Thanks in advance.
Hello -

SCCM environment:
2012 R2 Configuration Manager SP1
Console version: 5.0.8239.1000
Site version: 5.00.8239.1000

Does my version look correct considering CU? I also would like to know if I can go directly from my version to SCCM 1706, if so, do you know where I can find step-by-step on the upgrade?



I am new to XenServer, coming from VM ESXi, which I presently will say prefer.

New env looks to have either the free or essentials version, but I not sure.  I see two XenServers with Pools under them in the XenServerCenter, but only one of the two(bottom) allows access to alerts where you can set alerts, which I believe indicates it's licensed!?

Pool1 w/two host - XServer 6.1 Build 59235p DBV:2010.0521
Pool2 w/Two host - Xserver 7.2 Build 2017-05-11 DBV: 2017.0517

The first of the two(top) shows it's pool and hosts listed on top, does not allow setting alerts and says licensing upgrade required.   So, I am assuming this setup, being managed through the single Xcenter console, is not licensed?  

Either way, under the aforementioned pool and hosts there is a vmhost that tends to be high in CPU when you check the top tier Xenserver/Pool performance tab where I see 21 CPU # listed.  I have to go to each vmhost and it's performance tab to find the specific vmhost with the corresponding high CPU usage.  Is  there any free ty in apps or scripting options that could ty things together and definitively tell you which Host is reflecting high resource use, cpu  in particular in this instance but memory, too, etc...?

Thank you.
We are a growing small business with no formal IT department.  

As admin of the company, I need a way to remote into any of our machines (when turned on) at any given time (ideally discreetly), as well as be able to log into existing user accounts (without prior knowledge of password) and perform Administrator-level tasks.

Most of our machines are Windows 10 Home, and that is serving the purpose of our company.

We currently subscribe to LogMeIn Central (or whatever they're calling it now) and it's a) expensive and b) easily disabled by the end user.  This is not so much a trust/concern issue with staff as it is about being able to get into the machine at ANY time as needed, if for some reason needed in an emergency.

Appreciate any insight. Thanks!
getting error for gmail You have reached a limit for sending mail, according to gmail help this is when send more then 500 emails a day but the fact is only sending 100 emails except if it counts from the entire domain.

Its a free gmail for business and no other user has this issue
Morning techs,

I work for a large Computer Aided Dispatch software support company.  We supply the HW and SW that runs in Police and Fire Departments all over the world.  

At my Tier, the Tier one we basically gather logs and screenshots from the dispatchers computers to escalate tickets to the Engineers.  There is an error report functionality but the DISPATCHER (whom you know is extremely busy) must MANUALLY run it themselves at time of event.  

Are there any *light* tools out there that can be installed onto the dispatchers computers that would log error reports automatically?

Computers are running Win 7 with just the dispatching SW

Thank you,
I am using Spiceworks for my helpdesk.  I would like to customize ticket notifications after I close a ticket.  I can't find the steps to do that.

I am running Spiceworks locally.

Thank you.

I've got the existing Exchange Server 2013 Standard SP1 that is running as MBX&CAS role in one AD site called Default-First-Site-Name.
I want to decommission it so that I can run the both MBX & CAS on new Win2012 R2 VM so I can configure DAG on the other AD site called Head-Office1.

AD Site Default-First-Site-Name
PRODMAIL14-VM [Mailbox & Client Access Server] - Windows Server 2008 R2 existing legacy.
PRODMAIL15-VM [Mailbox server only] - Windows Server 2012 R2 newly built for DAG.

AD Site Head-Office1
PRODMAIL20-VM [Mailbox & Client Access Server] - Windows Server 2012 R2 existing newly built for DAG.

AD Site Default-First-Site-Name
PRODMAIL14-VM [Decommissioned]
PRODMAIL15-VM [Mailbox & Client Access Server] - Windows Server 2012 R2 setup for DAG with Head Office.

AD Site Head-Office1
PRODMAIL20-VM [Mailbox & Client Access Server] - Windows Server 2012 R2 existing newly built for DAG with PRODMAIL15-VM.

How to do that safely without causing email flow issue during the production business hours ?
What're the steps in installing CAS so that it does not cause any email flow during the business hours on PRODMAIL15-VM ?
If I install the windows update now during the business hours on PRODMAIL15-VM is there any impact or problem when I reboot it ?

Thanks, in advance.
I need  help getting specific computer attributes and move them  to separate OUs . example 10 machines has cn null value and I want to move them to separate OUs  
basic ly get-computer property filter cn
Will your db performance match your db growth?
Will your db performance match your db growth?

In Percona’s white paper “Performance at Scale: Keeping Your Database on Its Toes,” we take a high-level approach to what you need to think about when planning for database scalability.

Vlans Created on Cisco Sg300 Switch not working

I have created Multiple vlans on a Cisco SG 300 switch and wanted to terminate it on olt Interfaces

my topology is - Main Mikrotik Router --> Cisco Switch --> GEPON OLT Syrotech

1) main router Mikrotik... Eth-5(router) connected to Gi-1 (switch)

2) on switch i have created 8 vlans - which are 21 to 28

3) the switch port connected to router i have made it a Trunk  

4) Switch Port is connected to OLT's Uplink port and on both ports are trunk and Tagged with 21 to 28 vlans.

5) OLT's 8 fiber ports are access ports and a single Vlan is untagged on them.

OLT port 1 - Acess port vlan 21
OLT port 2 - Acess port vlan 22
OLT port 3 - Acess port vlan 23
OLT port 4 - Acess port vlan 24
OLT port 5 - Acess port vlan 25
OLT port 6 - Acess port vlan 26
OLT port 7 - Acess port vlan 27
OLT port 8 - Acess port vlan 28    

but i cannot acsess or ping my router from olt access ports.
am i doing anything wrong ??

I have one main Google calendar, however I work with a few different companies, and have a company email address and calendar for each of them too.

It's impossible to try and keep up to date with all 4 calendars:

Calendar 01 - my main calendar, inc. personal items
Calendar 02 - Company A
Calendar 03 - Company B
Calendar 04 - Company C

01 - I would just like to use Calendar 01 however I don't want to give my personal email address to the other 3 companies
02 - I need the other 3 companies to be able to see my main Calendar 01

Is it possible to link all 4 google calendars up, given that they are all on 4 different email addresses and that I don't want to use my personal email address for the 3 companies?

Thank you in advance for your help.
Dear experts,

I'm working in supporting role. My company need a system, prefer web-base, where user can make their requests in form base. Those requests will be checked by some function leader and later on if the checker confirm it is ok to proceed, manager will approve the request.
I prefer a system which can manually create multiple kinds of form, role defined and AD-sync
I attached my company current system to get general ideas, but it wan't very goof and has so many bug

Thank you.
Hi ,

I want to create an administrator account for our helpdesk technican lets say for expamle (helpdesk admin)

this user account should be able to pass the authtntication security wizard (which asks for administrator password for computers joined to the domain) when installing new software or application .. in additon to this to be able join users to domian ...

but this accoutn should not be able to log to the servers or have any other privileges

Please advise Step-by-Step
ADFS portal was working without any problems ,and today suddenly didn´t answer when i try to ping or connect externally.Internal works if i ping the adfs.domain. DNS external setting is correct.  .If i use internally i can log.If i change with ip doesn´t work! .all ports are ok configured,firewall ok configured,no proxy.Please help !
Hi ...

 I have a Windows 10 (x64) reference computer and trying to create a master image for deployment. After sysprepping, the scripts are in the section:<SynchronousCommand> <FirstLogonCommands> of the unattend.xml file supposed to run after logon but before the user sees the desktop.
But that is not the case. While the scripts are running, desktop loads also...
What would cause  the desktop to load before scripts are completed, is there another way to run the scripts before desktop loads.
Your insight would be greatly appreciated!

Can anyone please suggest me what else the steps and things to consider when troubleshooting Active Directory Group Policy not applying to my Windows client ?

For example logon script running .VBS applied but not working for one Windows 10 client, but applied successfully for the laptop in same OU.

I've tried:

1. Look in local workstation Eventvwr
2. GPUpdate /Force and restart multiple times
3. GPResult /R and compare it with my laptop that is working, but all seems to be same.

I'm running out of idea.

Thanks in advance,
how can I write a perfect code to create a intelligence system in Nureal programming
Hello All,

I usually ask questions for technical help, but this time it's for something else less technical.

I have an extremely small center, about 4 - 8 people that receive calls throughout the day. I am looking for some software where I can either track the incoming number and bring up a customer record from our OMS Software (back end MS SQL) OR have a CSR type in the number to their account and it queries the database (MS SQL) for a record. For the phone system, I have (on premise) Digium Switchvox server which has an API to it so I "think" we can extract caller-id info from if the software supports it on a per-user bases in order to know who's phone is ringing, etc.

Please note, nothing needs to be written back to the DB. It's just used for read-only access to pull data out to show a list of order, dollar amount, shipping address, billing etc.

This software, I would prefer to run in house but can be cloud based if needed. The ultimate goal is strictly to "log" interactions with the customers and build a history. Currently we don't have any. So a customer could potentially call and say "Jon told me I could get 15% off my next order" and we would believe it - obviously, because there is no notes for that customer that would show that he spoke with this customer or not.

Anyways, I am looking for something that I can do all of this. I do not think Salesforce is the right call and I've checked out ZenDesk and non which I think would be a good fit w/o …
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we are in the process of standardizing  the company IT device policy and  need some help from the HR and IT personal on the sample policy and the business process . our current practice is HOD and CIO will decides on the device requirements . for an example desktop vs laptop decision taken by the department head and the CIO . sometime we have to come a cross issues due to the   laptop mobility issues .

I hope these policies has to implement from the HR ? or IT department ?  please share some sample policies for me to have look in advance my meeting with HR
Dear Experts,

Could you please suggest what are Emerging Technologies especially related to IT Networks.
check the user is authenticate or nor by using NIS server....
I'm setting up a fault tolerant radius solution should our ISP link go down to other sites. Here's my senerio.

Site1: I have parentdomain.local domain, with a NPS radius server a member of. There is no parentdomain.local DC onsite. That radius server does authentication for childdomain.local domain, which does have a domain controller onsite.

If I lose my ISP link, and the ability for radius to talk to a parentdomain.local DC over the link, can it still authenticate against the childdomain.local for any users in that domain for radius?

Site2: Has a parentdomain.local DC that Site1 can talk to, as that domain is barely used over the wire.

Dear experts,

We're a MSP and going to implement CMDB in "micro SMB" customers. The term "micro SMB" means 5 to 50 active users per customer and we manage about 50 these customers. We don't use any commercial ServiceDesk software, but we developed our own. We really did...

Our ServiceDesk is simplified to support basic ITIL processes, such as:
- service requests
- incidents
- problems
- changes

Now, we're going to extend CMDB, so it will add next simplified processes to it:
- Service asset and configuration management
- Availability management

Our typical customer has single location, up to 3 servers, basic services (internet, email, shared folders), few printers, APs, arc. They also has some Applications and use some cloud services.

Our CMDB design consists of object types: server, router, NAS, application, cloud service, printer, network component, user, computer

What We shouldn't forget about when implementing CMDB? Don't forget that we will use it only for micro SMB customers - that's our business.

Dear Users,

The basic scenario:

a. user to use pppoe protocol to internet
b. cisco router: pppoe server, dhcp server and main bandwidth manager
c. radisu server: the user account and user bandwidth template

1. The user would like to connct the internet. The user start pppoe request: Who is a PPPoE server?
2. Cisco answer and ask: I am the PPPoE server. Do you have username and password?
3. The user send the your username and password.
4. Cisco get the username and password from user and it send request to Radius Server: Are these username and password valid?
5. Radius answer to Cisco and send bandwidth template to Cisco: Yes, these datas are valid and I send the user bandwidh template.
6. Then Cisco gives IP address for the user, It provides the way for the user to internet and It controls the bandwidth.

In attachment the scenario!!!

But I would like to configure bandwidth control on the MikroTik CRS switch ports, too. I would like to use different bandwidth limit on the different ports. This is the config:

Interface and vlans:

Flags: X - disabled, R - running, S - slave
0 R vlan10 1500 enabled 10 ether1-master
1 R vlan1610 1500 enabled 1610 ether1-master
2 R vlan3260 1500 enabled 3260 ether1-master

Flags: D - dynamic, X - disabled, R - running, S - slave
0 R ether1-master ether 1500 1588 4064 …

IT Administration

IT Administration is the processes and best practices for programming and development, and incorporates methodologies for managing activities and projects. Common methodologies include waterfall, prototyping, iterative and incremental development, spiral development, rapid application development, extreme programming and various types of agile methodology. The life-cycle "model" is a more general term for a category of methodologies, and a software development "process" a more specific term to refer to a specific process chosen by a specific organization.