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ITIL

ITIL® is the Information Technology Infrastructure Library. It is a globally recognized framework and set of best practices developed for IT servic...

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Troubleshooting Solution

IT Security for remote access standards iso27001

32
Dear Experts

please let me know if remote users access the hosted applications which is on site …
Article
Being sheltered?

What's in an Incident Response Plan?

bybtan
ITIL has an elaborate incident management framework. This article serves as a starter for those who'd like to know more or need to suss out the baseline elements in a typical incident response execution plan on the "need to have" and the "good to have".
Troubleshooting Solution

What are some ideas for providing quality IT Service, other than ITIL?

byM
6
What are some ideas for providing quality IT Service, other than ITIL?
Troubleshooting Solution

Powershell- NTFS Script

5
I was able to piece this script to together and it works great. It goes through all of our disabled …
Troubleshooting Solution

How can a IT technology create value for its customers?

byM
2
How can a IT technology create value for its customers?

The way I would go about it, is to first …
Troubleshooting Solution

IT Plan

bylitmic
1
Any good websites, source provide templates, information for drafting IT plan?
Troubleshooting Solution

Please share system documentation reference  templates

4
Hello EE,

We are struggling with a solid way to document the systems that are being deployed and …
Troubleshooting Solution

Vendor Control Assessment

byGoraps
2
Looking for guidence on how to answer the following questions.. We are a small / medium company.
Troubleshooting Solution

Criteria for IT projects where Steering Committee needs to be formed

bysunhux
5
I'm responding to Audit.

What are the criteria of IT projects that generally require
a Steering …
Troubleshooting Solution

network architect and infrastructure architect

2
Dear Experts
Please help understand the difference between Network architect and IT infrastructure …
Troubleshooting Solution

Implementing a new ticketing software for a helpdesk

5
Ticketing system change

Anyone have first hand experience of implementing a complete change in …
Troubleshooting Solution

Classification of IT documents

bysunhux
3
I read in one site that IT documents can be classified as
1. Policies    (I think this one …
Troubleshooting Solution

Terms of Ref for CISO's role/function, reporting/jurisdiction

bysunhux
3
Our local CyberSecurity Agency has come out with a directive:
•      Review internal structure to ensure…
Troubleshooting Solution

If you have the ITIL foundation 2011, can you take the latest practitioner exam? Or do I have to do the foundation again?

byYashy
2
Hi guys

I got the ITIL foundation 2011 a while ago. I'd like to do the practitioner exam now. …
Troubleshooting Solution

How to get a team using Agile methodology to work with ITIL team?

byYashy
2
hi experts,

Slightly complex situation here. I'm leading an infrastructure team. At the same …
Troubleshooting Solution

Types of IT activities that require CAB / Change Request

bysunhux
3
I'm listing out IT Infra changes that require CR / change control ie subject to CAB.
1. OS, network…
Troubleshooting Solution

difference between ITSM and ITIL

2
Dear experts,

What is the difference between ITSM and ITIL? Maybe I'm just trying to compare …
Troubleshooting Solution

Support Desk Application - ITIL complaint

bycur
5
Please share your experience on the help Desk  or support desk application to use in our IT …
Troubleshooting Solution

when does CI get added to cmdb according to ITIL

bycrbard
1
hi, for the ITIL expert, question regarding CI creation:
at what point should a CI be added to cmdb…
Troubleshooting Solution

ITIL - Is a new server a Project, Change Request, or Service Request?

2
My team is experimenting with a service desk solution called Service Now Express for managing …

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