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ITIL

ITIL® is the Information Technology Infrastructure Library. It is a globally recognized framework and set of best practices developed for IT servic...

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Troubleshooting Solution

IT Security for remote access standards iso27001

byGoutham
32
Dear Experts

please let me know if remote users access the hosted applications which is on site …
Article
Being sheltered?

What's in an Incident Response Plan?

bybtan
ITIL has an elaborate incident management framework. This article serves as a starter for those who'd like to know more or need to suss out the baseline elements in a typical incident response execution plan on the "need to have" and the "good to have".
Troubleshooting Solution

Criteria for IT projects where Steering Committee needs to be formed

bysunhux
5
I'm responding to Audit.

What are the criteria of IT projects that generally require
a Steering …
Advice Solution

IT Department and Cybersecurity Department review

bySaif Ahmed
6

Can experts please provide me with some insights on the difference between IT governance Auditing

…
Advice Solution

Issue tracker tool

byGoutham
1

Dear Experts:

We are looking for Issue tracker tool ( on - premise ) can you please suggest, thank

…
Troubleshooting Solution

What are some ideas for providing quality IT Service, other than ITIL?

byM
6
What are some ideas for providing quality IT Service, other than ITIL?
Troubleshooting Solution

Implementing a new ticketing software for a helpdesk

byIndie101
5
Ticketing system change

Anyone have first hand experience of implementing a complete change in …
Troubleshooting Solution

Classification of IT documents

bysunhux
3
I read in one site that IT documents can be classified as
1. Policies    (I think this one …
Troubleshooting Solution

Terms of Ref for CISO's role/function, reporting/jurisdiction

bysunhux
3
Our local CyberSecurity Agency has come out with a directive:
•      Review internal structure to ensure…
Troubleshooting Solution

If you have the ITIL foundation 2011, can you take the latest practitioner exam? Or do I have to do the foundation again?

byYashy
2
Hi guys

I got the ITIL foundation 2011 a while ago. I'd like to do the practitioner exam now. …
Troubleshooting Solution

network architect and infrastructure architect

byGoutham
2
Dear Experts
Please help understand the difference between Network architect and IT infrastructure …
Troubleshooting Solution

What is a good book to prepare of the ITIL 4 foundation exam?

byM
2
What is a good book to prepare of the ITIL 4 foundation exam?
Troubleshooting Solution

How to get a team using Agile methodology to work with ITIL team?

byYashy
2
hi experts,

Slightly complex situation here. I'm leading an infrastructure team. At the same …
Troubleshooting Solution

Types of IT activities that require CAB / Change Request

bysunhux
3
I'm listing out IT Infra changes that require CR / change control ie subject to CAB.
1. OS, network…
Troubleshooting Solution

How can a IT technology create value for its customers?

byM
2
How can a IT technology create value for its customers?

The way I would go about it, is to first …
Troubleshooting Solution

Powershell- NTFS Script

byIsaias Perez
5
I was able to piece this script to together and it works great. It goes through all of our disabled …
Troubleshooting Solution

difference between ITSM and ITIL

byJaroslav Latal
2
Dear experts,

What is the difference between ITSM and ITIL? Maybe I'm just trying to compare …
Troubleshooting Solution

Support Desk Application - ITIL complaint

bycur
5
Please share your experience on the help Desk  or support desk application to use in our IT …
Troubleshooting Solution

What is a good practice exam for ITIL 4?

byM
1
What is a good practice exam for ITIL 4?
Troubleshooting Solution

Firewall change request process

byTechno Savvy
3
Our organization has an in-house software development and database team. From time to time, we need …

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