ITIL

ITIL® is the Information Technology Infrastructure Library. It is a globally recognized framework and set of best practices developed for IT service management professionals. ITIL focuses on effective and efficient delivery of services within an organization to align with the business’ needs.

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Being sheltered?
ITIL has an elaborate incident management framework. This article serves as a starter for those who'd like to know more or need to suss out the baseline elements in a typical incident response execution plan on the "need to have" and the "good to have".
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Hey MSSPs! What's your total cost of ownership?
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Hey MSSPs! What's your total cost of ownership?

WEBINAR: Managed security service providers often deploy & manage products from a variety of solution vendors. But is this really the best approach when it comes to saving time AND money? Join us on Aug. 15th to learn how you can improve your total cost of ownership today!

When it comes to a career in IT service management, there are a few necessary learning blocks along the way. ITIL Foundation is one of them. Here's why.
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ITIL

ITIL® is the Information Technology Infrastructure Library. It is a globally recognized framework and set of best practices developed for IT service management professionals. ITIL focuses on effective and efficient delivery of services within an organization to align with the business’ needs.

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