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ITIL

ITIL® is the Information Technology Infrastructure Library. It is a globally recognized framework and set of best practices developed for IT service management professionals. ITIL focuses on effective and efficient delivery of services within an organization to align with the business’ needs.

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Being sheltered?
ITIL has an elaborate incident management framework. This article serves as a starter for those who'd like to know more or need to suss out the baseline elements in a typical incident response execution plan on the "need to have" and the "good to have".
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When it comes to a career in IT service management, there are a few necessary learning blocks along the way. ITIL Foundation is one of them. Here's why.
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ITIL

ITIL® is the Information Technology Infrastructure Library. It is a globally recognized framework and set of best practices developed for IT service management professionals. ITIL focuses on effective and efficient delivery of services within an organization to align with the business’ needs.

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