ITIL

ITIL® is the Information Technology Infrastructure Library. It is a globally recognized framework and set of best practices developed for IT service management professionals. ITIL focuses on effective and efficient delivery of services within an organization to align with the business’ needs.

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I'm listing out IT Infra changes that require CR / change control ie subject to CAB.
1. OS, network device OS patching/update/upgrade
2. Installing or configuring a software/feature
3. Adding/deleting/amending an ACL or firewall rule for Production purpose
4. Configuring DB changes : to list out ...
5. Hardenings & OS changes (permission changes etc)
6. OS/device tunings (including migrating services behind WAF, ...)
7. changing account/object privileges

However, I think the following just require an SR/email:
a. blocking of IOCs (from threat Intels)
b. unlocking accounts/password resets
c. login to check/extract information (Cisco 'show run')
d. restarting / rebooting a service or OS due to fix a problem
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10 Holiday Gifts Perfect for Your Favorite Geeks
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10 Holiday Gifts Perfect for Your Favorite Geeks

Still have some holiday shopping to do for the geeks in your life? While toys, clothing, games, and gift cards are still viable options for your friends and family, there’s more reason than ever to consider gadgets and software.

Our Organization offered an excellent opportunity and I would like to take advantage of the opportunity.   We have a project to develop web portal and other applications. Our Organization sells cloud service (B2B) and we have tens of customers and thousands of users. Our customers from the public and private sectors. Our Organization has contracted with a vendor to do all development tasks and I am a single point of contact with the vendor and I have experiences in Programming , IT support and Management. This position needs specific skills and knowledge so, I will be happy to receive your advices about :
-      Best practices of communication with vendor
-      Procedures of development web application and templates or other resources and tools I should use.
-      I do not want to let the vendor to build architecture of applications and DBs without get back to us.
-      improve Response time , traffic and web application performance.

Your help will open the future in front of me.

Thank you
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I have been tasked to give a proposal for the subject matter.

Essentially, it is a project to set policy and procedure to document any change to IT infrastructure managed and to align business processes and objectives with changes for IT infrastructure.

Thanks for your help in advance.
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ITIL

ITIL® is the Information Technology Infrastructure Library. It is a globally recognized framework and set of best practices developed for IT service management professionals. ITIL focuses on effective and efficient delivery of services within an organization to align with the business’ needs.

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