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We would like to keep tracking of many things, to produce reports based on date interval, etc.  Kind of things we would like to track are not necessarely "computer/network related":

  • Grant/Revoke access rights (computer, building access, etc)
  • Keep a list of downtime
  • Keep a tracking of non-conformity
etc...

Does anyone have a suggestion?  Preferably an Online solution.  We have seen many ISO27001 solutions, but they are all expensive.

(PS: We are actually using JIRA for task related actions, but it's not really good for reporting and it's more a solution to keep tracking of progress on a project related task)

Thanks you
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OWASP: Avoiding Hacker Tricks
LVL 19
OWASP: Avoiding Hacker Tricks

Learn to build secure applications from the mindset of the hacker and avoid being exploited.

I have recently setup an atlassian organisation and added my domain name. This has pulled in a number of user accounts that registered with atlassian using my domain name as they were invited to my customers Jira. The accounts are referred to as “managed accounts”. by Atlassian. All good except I have to pay for this privilege. Is there a better way if managing the accounts as my atlassian organisation is fully connected to my azure AD instance. Thanks.
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I am attempting to create an automation in Jira (Atlassian) service desk software.
Having created a front end form, with relevant fields and check box lists.
Which is working mostly as it should.
The automation creates and allocates the information correctly....
with the exception.....my automation picks up all of the fields (check-boxes) selected and creates sub-tasks for all the check-box fields, however it does not differentiate between the ones that have been selected, and ignoring the ones that have not.

Therefore still presents all of the sub-tasks on the form (as tasks) - including as I say the ones that have not been selected.

As a total newbie to this I am sure it is in the if / then / else part of the automation....but am scratching my head wondering what I am not seeing.

Could be that I have to create some additional JQL statements to fulfil?
Not sure.
Still investigating

Any assistance or pointers gratefully received.
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I have an interesting request to build or advise on an expert system, now known more commonly as a KBS or Knowledge Based System.

The reason is that this team are encountering many examples of same or similar problems, where they spend a lot of time re-inventing similar solutions. Ideally, they need a database that can intelligently and [semi]automatically connect the dots between hundreds of similar problems and solutions; in other words, an inference engine connected to a database.

Criteria
1. Search results need a trust raking for the likelihood of a correct solution.
2. New information (problems and solutions) must be easy for a technician to enter, and in a structured format.
3. Database must be both machine and human readable.
4. Must be OS agnostic (web based).

So far, I have found a lot of technical and conceptual papers on this subject, but I haven't found a ready to use application. :(
FYI, here is an interesting document from AAAI: https://www.aaai.org/Papers/IAAI/2005/IAAI05-014.pdf

Questions?
1. Can this be accomplished, as an add-on, with the tools we already own?
2. What KBS systems are available that are either open-source, free, or relatively inexpensive?

We currently use Confluence, Confluence Questions, Jira, Bitbucket, Freshworks Freshservice, and Slack. I have reviewed many of the plugins available and none seem to offer KBS-like functionality. :(

Google Search?
Search results seem to be help desk …
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Anyone have experience of Jira Software vs Workfront for project management?
What can Jira do that Workfront can't?
Why one or the other?
If using both, how is the integration between the two (I see there is an integration toolkit to connect the two).
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Hi!

I can not make SSO with crowd working. I have set up SSO, as desribed in the articles for Jira and Confluence, but can not make it work.

If I log in to Jira with a Crowd User and then change to Confluence I have to log in again.
I have checked the cookies. The Crowd Cookie seems to be there, like you can see here:
Cookie.png
This cookie somehow seems to be ignored on my Jira, Confluence and crowd.

The urls I have set up for Jira, Confluence and Crowd are:
https://jira.braunstein-web.com/
https://confluence.braunstein-web.com/
https://crowd.braunstein-web.com:8096/crowd/

So they all are sharing the braunstein-web.com domain.

The crowd directory for Jira and Confluence is set up correctly with the above url and is working. Just Single Sign On does not work.

The username I use is "armin". This user is inside the groups "jira-administrators", "jira-users", "confluence-administrators", "confluence-users", "crowd-administrators".

On Jira I am using the SSOSeraphAuthenticator, on Confluence the ConfluenceCrowdSSOAuthenticator.

I also tried to switch off the "Require consistent client IP address", but also did not help.

Please find the debugging log of crowd here:

http://greentacarcuna.com/files/atlassian-crowd.log
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Hi Team,

Any suggestion for Integrate Nagios with JIRA.
I am planning to start this project.Need your valuable suggestion

Regards,
Rituraj
0
Hello,

I want some help to create a pre commit hook to Restrict Subversion commits if the Jira Issue key is Not in.
I am very new to SVN and don't have any experience in scripting also.
SVN is installed on Windows serve 2016.
Any help would be highly appreciated.

I have found the below link.But its for Linux and not sure how to change it to windows.
https://stackoverflow.com/questions/10499098/restricting-subversion-commits-if-the-jira-issue-key-is-not-in-the-commit-messag
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I have a very big production server in a VM with lots of web pages and SQL database code.

I have 3 options:

1) DEV server with VisualSVN and Jira for bug tracking
PROD server

When code is tested on DEV, it is deployed to PROD.  


2) PROD / DEV server is the same machine with VisualSVN and Jira for bug tracking
When code is tested on DEV, it is deployed to PROD.

3) DEV server with VisualSVN
PROD server
JIRA server (hosted version for bug tracking)

When code is tested on DEV, it is deployed to PROD.  

-> Which option would you choose and why?

-> How do you track bugs and how do developers communicate in joint projects / code?
0
Searching for a Service Desk cloud solution. about 100 users, 3 sites, Internal Service Desk and external provider for remote sites. Found a Gartner evaluation from 2011....

Any advices, experiences are more than welcome !

PS Users of AX/Dynamics & Jira & Fogbuz.
Links between SD and those software could be an advantage... Price for money solution ! show less
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Developed by Atlassian, Inc., JIRA is a software tool for issue tracking and project management.

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