Marketo

Marketo makes marketing automation software for companies. Marketo products are provided on a subscription basis and include lead management, sales insight, revenue cycle analytics and social marketing.

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On Demand Webinar: Networking for the Cloud Era
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On Demand Webinar: Networking for the Cloud Era

Did you know SD-WANs can improve network connectivity? Check out this webinar to learn how an SD-WAN simplified, one-click tool can help you migrate and manage data in the cloud.

In case you did not see it, below is the apology statement from Marketo regarding their outage yesterday.
Dear Marketo Customers and Partners:

Today, for a number of hours, our main web site, Marketo.com along with a small number of other Marketo domain properties were rendered inaccessible, preventing log in to our application. While the issue is now largely resolved, and I can assure you that the core Marketo application continued to operate in the background and your data was never at risk. I want to sincerely apologize to you and on behalf of the entire Marketo team as we take any disruption to your service very seriously.

I also want to be completely transparent with you on what happened and assure you that it won't happen again.

We renew thousands of domain name properties we own every year with precision, yet the auto renew process for registering our main domain, Marketo.com, failed. This catalyzed a cascading series of issues, but ultimately human and process error are to blame and again, we take full responsibility.

While our global support team in Ireland was working with our DNS registrar in the very early morning hours, members of our customer and partner community helped pinpoint specific issues that aided us significantly. While this does not absolve Marketo of responsibility for this serious situation, I would like to thank the individuals who assisted us. We greatly appreciate your support during a trying time.

For our global customers, please…
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As many of you know, Marketo access is currently down. The company is expecting to restore connection by noon PDT, according to their statement on Twitter. This outage can have large implications for businesses of all sizes--ourselves included. We'll be keeping the community informed as new updates roll in.
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Author Comment

by:Experts Exchange
Thanks to the Marketo engineers and staff for working so quickly on this, the site is now back up before noon PDT.
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Author Comment

by:Kyle Santos
Needed to be said.  I bet their customer services was lit up yesterday and probably still today heh.
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Expert Comment

by:Andrew Leniart
LoL!  great tweet.  How "embarrassment" for them :)
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Marketo

Marketo makes marketing automation software for companies. Marketo products are provided on a subscription basis and include lead management, sales insight, revenue cycle analytics and social marketing.

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