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Microsoft Hardware

Microsoft hardware includes mice, keyboards, webcams, headsets, display adapters, gaming consoles (including the Xbox One) and the Microsoft Surface family of tablets

My  Microsoft keyboard is intermittently playing up.  It will be fine and then omit letters or only work if I type each letter very slowly.
Microsoft Surface Pro 4 blurry screen
Research: https://answers.microsoft.com/en-us/surface/forum/all/surface-pro-4-display-520-graphics-flicker-blurry/4cd65b6b-6fc3-4506-87f6-102b21491f27 and https://support.microsoft.com/en-us/help/3025083/windows-scaling-issues-for-high-dpi-devices
Recommendation: Execute Microsoft Surface diagnostic tool to see if that correct the problem

The Microsoft Store representative said to upgrade to the latest version of Windows 10 but that did not work.

The problem appear to happen when the Surface is hot.

https://www.theverge.com/2018/2/1/16958954/microsoft-surface-pro-4-screen-flickering-issues-flickergate show what the problem looks like.
AMD Athlon(tm) II X2 215 Processor is equal to i5 processor?
I have overheating issues with my Surface Pro 4 and this site recommends turning off Windows Installer Module and Windows Installer Module Worker to cool down a Surface Pro 3.  However, I don't see those items in my task manager.  The original article is here.


How can I cool down my Surface Pro 4?

Assistance is greatly appreciated.
Hi - I have a surface pro 4, that ONLY boots to the “surface UEFI” screen, and I can’t get past it. I’ve seen suggestions to disable secure boot, but that change hasn’t helped. Any suggestions would be much appreciated!
trying to install an oki 395 printer on window 10 computer. drine starts to install then error message "driver not installed" Any ideas?
Hi Experts,

Speech  recognition in Power BI  is not working.  Can you please help me in setting up the Speech recognition  and walk  me through steps on how to  use  the Speech recognition and then translate that speech  in to text automatically  and then should show me the  data in  Visual Graph  or  TABLE  ( required KPI) on Power BI Server. All this should happen automatically without any manual interaction.  I mean recognize speech  then translate to text and then display the  data in visual graph (or) table.

Please let me know if I have to download any API's . Please help me with this . Will appreciate your  help in this regard.

Please Note : Q&A is working . But unable to use the Speech recognition(enabled from Control panel)  on Power Bi Server.

Surface Pro 4

Image Version: 10.0.16299.192  Professional (from DISM against mounted image)

Jan 10th 11 PM updates installed automatically, next morning wouldn't boot.
Tried all recovery methods thus far, booted off install USB, tried system recovery, startup repair etc.
It appears that a boot driver got mangled but I am at a loss as to which one - can someone tell me what is going on here?

The Windows\INF\setupapi.dev.log file - a snip of what happened January 10th at 11 PM is attached.
Also, the only INF file that changed is OEM57.inf/pnf - inf also attached (this is a Surface firmware update).
Please provide me with reviews for the Microsoft Surface laptop as well as any known issues or problems that users have reported.

A user I support is interested in purchasing the latest Microsoft Surface laptop but says that he has also heard of users reporting issues.
With Microsoft killing millions of webcams last year after their anniversary update debacle there still remains a small problem using Microsoft LifeCams (in our instance LifeCam Cinemas).  We haven't been able to turn autofocus OFF.

Microsoft's latest/last version of LifeCam software (version 3.6) isn't compatible with the current version of Windows 10.  Even if you try to install in in Compatibility Mode (for Win 7 or 8) you get the following error message:

LifeCam Installation Error - Windows 10
We've tried looking in the registry for clues and even looked at Windows 10 CAMERA application to see if, maybe, there were camera settings there we could use....there aren't.

Now I'm reaching out to see if anybody has found a way to turn Autofocus OFF on a LifeCam Cinema in Windows 10.

Is there a reg hack?  A 3rd party tool?   A secret handshake I have to do?
Good day,

I have a surface pro 3 with thin line crack on it which I believe is causing me one issue. The tablet works great until it's restarted but on restart this gets stuck on surface splash screen. I tried to play with bios setting but there is no setting to disable touch screen.

The only solution is to press and hold power button for 30 seconds and then start again. Do this 4 times In a row and then hour glass appears and it boots up to windows.

I did disabled touch screen drivers in windows but it does not work.

Any possible suggestions. I want to fix this issue without having to fix the screen.


I broke my receiver for my Microsoft Wireless Keyboard 5000 (& Mouse Combo).  I ordered a receiver on eBay, but it does not work.  Through extensive research it appears to be that even though it's the same model, it may be running on a different frequency.  Does anyone know of a program to REPROGRAM the receiver so I can connect my trusty Microsoft Keyboard and Mouse?
is i7s the same as i7? sometimes there is reference to the above.. is the s stand for in i7s core?
Hello All --

I am trying to test out DirectAccess with our Surface Pro 4 tablets.  I've gotten everything setup and it even connects via IP-HTTPS as per the screenshot:

I tried a few troubleshooting tools and guides (making sure domain firewall profile is applied to the internal network interface, pulling logs from the client, making sure port 443 is open on the firewall, etc) with no success.  It seems like the client is able to successfully connect but no data is being returned.  

Back tracking a bit, we have the following environment.  

DirectAccess Server (Windows 2012 R2, 2 Network Interfaces with 1 DMZ and 1 Internal)
 * Public GoDaddy cert for IP-HTTPS
 * Self-signed the NLS
DirectAccess Client (Surface Pro 4 with Windows 10 Enterprise)
Cisco Meraki Environment (IPv4 only)

The only thing I can think of now is that it doesn't work in our environment since we have an IPv4 only environment.  The meraki firewall (MX) only passes IPv6 traffic in passthrough mode (which it is not).  However, when i'm reading the articles online, it appears that IPv6 just has to be enabled on the client and not the internal environment itself for DirectAccess to work.  Any one can clarify?  Any other troubleshooting steps I can take?

Hello Experts,

I purchased a Surface 3 and spent considerable time loading and registering multiple software packages. I now realise I made a mistake as it is too slow and I should go for a top of the range Surface 4. Is there any way to copy the entire system from the Surface 3 to the Surface 4??

I would like to change my program files from my C: drive to my D: drive on my laptop.

Reason: I have a relatively small C: ssd drive and a big D: ssd.   (BTW the C: ssd can not be replaced, so that is not an option.)

I see several ways to do it on the net, but want the suggestions of the Experts here.


generally, wifi or LTE connections are decent on mobiles, enough to carry jobs..

how does "Android Smartphone hotspots" compare to this? if you have experience using hotspot to provide wifi for your laptop or pc, please advise how reliable it has been or can be..
I see that my c:\ disk space used is 90 GB out of the 99.9 GB capacity as seen in Disk properties. I have done a disk cleanup, emptied recycle bin and emptied the contents of temp folder. When I add (sum) the hiddn folders and the unhidden folders'sizes in C drive like Program Files, Program Files(x86), Windows, Users, etc, it sums up to 65 GB only. So, how can I find where the remaining 30 GB is consumed. Any inputs / suggestions?
My Microsoft surface pro 3 will not boot. I have held buttons, pressed buttons, pressed combinations of buttons. Waited for minutes with buttons pressed. repressed buttons. Nothing.
It worked fine just last week.
Just last week I liked it.

Can it be resurrected?
I am unable to get my enterprise PE boot image to boot from a new Surface Pro 4.

Have followed the steps outlined on Technet for the UEFI settings i.e prioritise USB boot and disable the Secure Boot feature.

However the image just wont load (it accesses the USB but it then just defaults to the base windows 10 surface image). I have tested this image on another machine and it boots just fine.

Any thoughts or help please :)

I have an odd issue with the Surface Pro 3. I am using MDT/WDS to capture and deploy images to our machines. I have been able to capture an image using LiteTouch with no issue, and am able to install a fresh Win10 OS using MST. When I attempt to deploy my custom image, it hangs on the step “Format and Partition Disk (UEFI)”. Afterwards, I open CMD and check the disks under dispart, and the disk is missing.

If I reboot and go into WinPE then exit to command prompt, and attempt to format a partition manually, the disk will drop and not be available until I reboot. Has anyone seen this behavior?
I've seen this question in the following https://rdsrc.us/l15KV4 discussion but when starting the conversion, see the following warning.
I am setting up another Adobe CS6 machine for my video guy. I am on the fence now. I was looking at Intel's new I7-6700k Quad core that uses dual channel memory setup. On the other side, I'm considering I7-5820 6-core processor. The 6700k uses the 1151 socket that addresses memory thru dual channel setup. The 5920 uses the latest 2011-v3 socket & addresses the quad channel setup.

My client had been leaning towards the 6700k because it is a new processor that costs about the same as the 5820. So he is thinking that he is getting a new improved processor at the cost of the "older" 5820.

I'm leaning towards the 5820 due to the increased cores AND the quad channel memory. It would stand to reason the increased cores & channels would be the best overall.

Could anyone who has had experience with these CPU's give any more info one-way or another?
I had this question after viewing Windows 7 Event ID 36888 Schannel errors.

Please provide me with the best programs, utilities, or methods to examine the MEMORY.DMP file so I can determine what might be causing recent blue screens.

I have an laptop with Windows 10 and the made is an HP Elitebook G3 Revolve. I have a touch pad and I need to download Synaptics Touch Styk software but it seems that I cannot download from Synatics web site. Do you know how do I have this program install in my mouse pad setting in control panel. (See picture attached).

Microsoft Hardware

Microsoft hardware includes mice, keyboards, webcams, headsets, display adapters, gaming consoles (including the Xbox One) and the Microsoft Surface family of tablets

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Microsoft Hardware