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Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note-taker, journal, and web browser.

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Xenapp 6.5 Intermittent issues since KB4012215 (WannaCry security fix)

Hi All,

Ever since we installed KB4012215 as part of MS recommended protection against ransomware\ 'Wannacry' into our Windows 2008 R2 Xenapp 6.5 base image we've seen constant intermittent issues with file handles and permissions related to user profiles, UPM, Office applications and RDS.

Issue 1 - when user logs on\ launches a session:  
Word - 'your autocorrect file C:\users\user\appdata\roaming\microsoft\office\MSO3081.acl could not be saved - click OK 'Word cannot open the existing file normal.dot'

Issue 2- when user logs on\ launches a session:
Outlook signature file goes missing for customers - they'll add and then they'll lose it again on another session later.

There seem be weird file and handler locks and registry handles not being released properly or quickly enough after logon. i.e. an application wont recognise required datafiles (XML) in user\ \appdata\roaming profile folder even though the file\ folder definitely exists and can be written to.
To our frustration we cannot replicate the problem however it seems that the issues manifest when a user logs onto a specific CITRIX server the first time around and then relaunch an application session on THAT server again within a given timeframe. Testing further indicates that if a user is logged off completely and then they log back onto that same server the issue is NOT present.
A server …
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Author Comment

by:loubot loubot
thank you Andrew- I have now done so

Appreciate your time to assist :)
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Expert Comment

by:Andrew Leniart
My pleasure. Good luck with your question :)
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Free Tool: Path Explorer
LVL 9
Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Outlook blocked access to the following potentially unsafe attachments" message in Outlook
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Expert Comment

by:Wales (Waylon) Bester
Found this too recently and ISP said it was listed as spam even though I know it wasn't. Seems to happen with pdf a lot. Try add to whitelist and check if server is not maybe blacklisted
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Expert Comment

by:akhil vinay mandava
Sometimes outlook unblock the access
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The problem of Outlook stripping off PDF's continues...is there an EASY fix for a non-tech senior.....much thanks.
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Expert Comment

by:Brian B
Hi Doug. This sounds more like a question than a post. You will probably get a better response from the Experts if you ask this as a question. Please provide as much detail as you can regarding what you have tried so far. https://www.experts-exchange.com/askQuestion.jsp
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I just published a great course for trouble shooting Outlook.  Great job, Lisa!

https://www.experts-exchange.com/courses/1141/Outlook-Troubleshooting-Training-For-Technicians.html

Note: The course is a paid course.
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i have never seen an worse program the Microsoft outlook. Initially I thought it's only me, but since I am following question on the exchange and see how many IT pro have issues with outlook I know outlook is nightmare for anyone who use it in a office environment.  until google will not come out with a email client I don't believe there will be any big improvement. Microsoft does not get scared from any competition other then google and need to say in every product google competed with Microsoft we have seen major improvements or rather say recreation. Is it on google agenda? why not? thy have a office product so why not email client?
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Expert Comment

by:Lee W, MVP
Now you know what google says:
Google search
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Expert Comment

by:Dustin Saunders
Honestly, Abaraham, I'm not disputing you that Outlook is a big search topic.  But like has been said, it's the industry dominator, so since EVERYONE uses it doesn't make sense that there are a lot of questions?

Data-wise, how many of those questions are how-to or user correction?  Or ended up being 'Did you disable this add-in and it started working again?'

I get your point, and I think it's fair really, but since it's such a widely used program it makes sense there are occasional bugs and that they get posted.  But whether a program is good or not can be widely opinion based, people are entitled not to like it for any reason they choose.  I think the nice thing about a site like EE is that we can help people work with their issues and enable them to use the tool that is industry standard.
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Like most people, I hate spam! - Which is why I love Mailwasher Pro!  I highly recommend it and no, that's not my affiliate link. Though I do have one :)

I've yet to try another anti-spam solution that gives me as much control over my mail and that works as well as this software does in keeping spam out of my Inbox, while never affecting the mail I want to keep.

Here's an example screen grab I just took to show why I'm so fond of it.

Mailwasher Pro Partial Screen Grab
Every action in this screen shot was pre-marked automatically for me without my needing to do a thing. I have the option to over-ride anything with a quick mouse click and the program will remember my preferences for the next time it checks.  I can also safely preview any email in that list using plain Text or HTML format and even shoot off a quick Reply or Forward if I want to, without needing to bring it into Outlook.

When I want to bring in my email, I just hit the big "Wash Mail" button and it deletes all the garbage from my mail server's host, opens (or maximizes) Outlook and I click send/receive in there to bring in only the good stuff that I want to keep.  Spam hasn't made its way into my Outlook for years now.  I also have it installed on both my IPhone and IPad.

When I do want to adjust my additional "self created" filters, the provided filter creation tool is great so the process only takes seconds to do.  If you hate spam as much as I …
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Expert Comment

by:Lucas Bishop
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Author Comment

by:Andrew Leniart
Yep.. That's a risk with many web based (or even managed) solutions.  You're always at the mercy of whoever runs the service.

I'm a bit of a control freak at heart, so Mailwasher suits me down to the ground.  Having used it for so long, it's learning history rarely (if ever) gets it wrong for me these days.

Thanks for sharing your experience!
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Hi , i need a help ! I want to add new icon in app launcher , exchange outlook 2016 . ===>>> OwaExchange.jpgThenk You.
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Expert Comment

by:Rob Henson
You will probably get better results if you submit this as a question rather than a post.
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outlook folders unstable, Every time my client clicks on delete, it transposes, or physically moves and makes itself inbox. so he has to be carefull between the two folders,
outlook 2016 , on MS office small business.

its been on for about 3 weeks now


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Why PSTs Are Bad
Lately I have run across a few situations where a user was recommended to use a PST file with Outlook to help manage the size of their mailbox. Here's a link that talks about why this could be a bad idea.
http://www.techrepublic.com/blog/10-things/10-reasons-to-avoid-using-pst-files/

Best solution of course is actually to spend time managing emails and get rid of unneeded items. If a person is using Exchange, they also should find out if an archive has been set up.
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Author Comment

by:Brian B
Rather than repeat what is already out there, for more information on managing Outlook, I suggest this very well written article by Expert John Hurst: https://www.experts-exchange.com/articles/29735/Outlook-for-dependable-use-in-a-very-small-business.html
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Microsoft June 2017 Patchday:

KB3203467 Outlook 2010 security hotfix seems to break Outlook attachments when e-mail arrives in Rich Text format.
Weird error appears referring to Outlook should be installed.

Uninstalling the hotfix solves the error.
 
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New to this sharing updates thing, so I have no idea who views these? I have created some Outlook troubleshooting training videos for technicians. I'm considering putting them up here on EE for techs to purchase. When you upload courses, it takes a lot of time. I have 2 other courses up and it was a bit of work. If you read this and think it's of value, please like this post or comment "yes" so I can get a feel for the interest. Thanks!
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Expert Comment

by:Daniella Barion
I suggest to have training videos in Experts Exchange videos and write some posts about their content.
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Expert Comment

by:Lucas Bishop
Yes!
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For those new to Office 365 admin center, here is a blog I wrote up to help you learn 2-step verification and MFA. https://callthatgirl.biz/how-to-setup-office-365-2-step-verification-and-multi-factor-authentication/How-To-Setup-Office-365-2-Step-Verif.jpg
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my outlook restart again again
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Expert Comment

by:Andrew Leniart
Hi Pretish and welcome to Experts Exchange.

To get expert help with your Outlook and other problems, please see the following link to learn how to ask a question at Experts Exchange..

http://support.experts-exchange.com/customer/portal/articles/336330

If you need further help with asking questions at Experts Exchange, please use the following link to email
Site Support: http://support.experts-exchange.com/
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Expert Comment

by:Lukasz W
try to run Outlook in Recovery mode and rebuild your mail profile under Mail/Control panel
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Helen Feddema is one of our resident Microsoft Access experts.  She just published two new articles today.  If Access is something you're interested in knowing more about, then follow Helen!
https://www.experts-exchange.com/members/Helen_Feddema.html
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Outlook

95K

Solutions

59K

Contributors

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note-taker, journal, and web browser.