Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note-taker, journal, and web browser.

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How can Outlook 2016 be changed to prevent if from permanently removing emails in the deleted items folder after 30 days?
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I have a user who's e-mails are disappearing when he tries to open them from his iPhone and they can not be seen on his phone or his computer.  The client uses Exchange 2010 and Outlook 2010,  Has anyone seen this and have solutions?
We use Exchange Server 2010.  My computer is a Mac with Outlook 365 client that connects to the corp exchange server to get mail.  I also have a PST folder that i created and manually move emails to it.  For testing, on the Exchange server, we enabled ARCHIVING feature on my mailbox and the rule is to archive 3 years.    ISSUE: after this was turned on it went through my PST folder and seemed to remove all of my emails between 2017 - 2014.   I can't locate these files.  I've since turned OFF arching on my mailbox but I'm unable to retrieve the missing emails.  Even if I re-import my pst folder (from my hard drive) the emails do NOT show.  Is there a way to retrive the lost emails?
Today's appointments were missing from my iphone calendar. I disabled calendar from the iphone, ALL appointments were removed. I re-initiated the calendar, but now i am missing ALL appoitments.

Yesterday we completed my migration to outlook 365.

Any ideas? I have tried
- resetting networks
- re-installing the email exchange account
- toggeling sync of the calendar

Any advice would be appreciated.
I had this question after viewing Hyperlinks not opening in outlook 2010.
The operation has been canceled due to restrictions in effect on this computer
I have tried the fixes; Reset IE 11, set outlook and IE as default programs checked the registry etc. this only started after I installed Brackets while taking an HTML5 class, uninstalled Brackets but the problem persists, any suggestions?
I have Exchange 2007 and I want to enable Outlook Anywhere for the purpose of office 365 staged migration.
We already have a working OWA 2007 for the users.
I have completed steps a) and b) so far.
a) I have installed Enable RPC over HTTP
b) On the EMC- Sever Configuration-Client access- I have Enabled Outlook Anywhere

The DNS and NetBIOS name of our Domain as attached in the snapshot. This is FYI and let me know if you need any further information.
Now to make the auto discover work, not sure what else i need to to do.

1) Do I need to create A record for autodiscover internally on the DNS.
2) I had renewed the SSL certificate procured from Trustico for Exchange 2007 server 12 months ago and do I need to now put autodiscover entries in the certificate.
3) Do I need to create a DNS forward lookup zones for my domain.
4) Do I need to add a “A” record for the autodiscover service on our public DNS.

Please suggest what is the easy way to make autodiscover work with my current setup.

Thanks any help and tutorials would be great.

I use a customized Outlook form that runs VB Script.  I have a command button that opens up a Word template and prints it to a PDF file.  What happens though is when printing, the save PDF dialog box comes up.  I don't want that.  I want it to save it as a PDF automatically without the dialog box coming up.  Let's just say C:\test.pdf.  Here's the code that I currently use.

Sub CommandButtonShipLabelUSPS_Click()

On Error Resume Next

Dim strCurrentPrinter' As String

      Set objDoc2 = GetWordDocLabel("\\TGPS13VM1\drawing$\Jobs\Task_Templates\Ship-Ship Label USPS.dot")
          Call FillFieldsShipLabel(objDoc2)
          objDoc2.Application.Options.PrintBackground = False
          objDoc2.Application.DisplayAlerts = False

if Item.UserProperties("PrintHold") = True then
        Set objDoc2 = Nothing
        Set strCurrentPrinter = Nothing
        Set objWord2 = Nothing
      Exit Sub
end if

          strCurrentPrinter = objDoc2.Application.ActivePrinter ' store the current active printer
          objDoc2.Application.ActivePrinter = "Adobe PDF" ' change to another printer

          objDoc2.PrintOut ' print the active sheet
      Call RestoreActivePrinter

      objDoc2.Application.DisplayAlerts = True
          objDoc2.Application.Options.PrintBackground = True

objDoc2.Close wdDoNotSaveChanges
objWord2.Quit wdDoNotSaveChanges

      Set objDoc2 = Nothing
        Set strCurrentPrinter = Nothing
        Set objWord2 = Nothing

End Sub

Thank you,
I have not since around 10:00 am yesterday. On the off chance no one sent me anything, I have had people send things and they have not come through. I receive a lot of important emails regarding time sensitive medical /legal issues. SO I really need to figure this out?
I called the support number , and it said the office was closed.
We created a shared mailbox but we wanted to see if there is a way to send an alert or notifications to certain staff when an email arrives in that mailbox without forwarding the message.

I didn't see anything in the rules on the server or client other then text messages
Users connect to Citrix Session from linux Wyse thin clients and have dual screen's however outlook will not maximize on one of these screens, however if you move it to the other screen it will maximize without issue.

if you connect to the citrix session from a windows PC the issue is not present and outlook will go full screen on both screens. , however up until some updates applied last night this issue was not present at all.

server is a VMware VM running 2008 r2, and office 2013.

anyone have any ideas?
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Outlook Web Access zeigt folgde Meldung:
OWA Fehler: Die Nachricht kann nicht gesendet werden, da ihr Gerät nicht mit dem Internet verbunden ist.

Das ist quatsch da der OWA Server sehr wohl eine Internetverbindung hat. Über Outlook kann man Mails senden. Bei einem anderen User am gleichen Computer funktioniert es.

Kann jemand helfen?
The user uses gsuite sync and outlook(Office 2010) and Windows 7 pro

Suddenly the user are unable to search for e-mails? (no mails found)
I have rebuild the index and check the settings and they are ok.
I have repaired office

When i use the outlook /safe commmand and starts outlook i am able to search for e-mails (tried the switches /safe:1 /safe:3 and when using these switches user are unable to search for e-mails)

Now i have no more ideas what to do ?

Best Reeagrds
Hi All,

We want to disable roaming profiles as we have re-direction of folders. In testing when a user logs on to a different machine because of re-direction everything comes back, except for settings, customizations as we expected.

However when the user opens outlook it goes through the initial setup\connection process. Is there any way to avoid this, is there a gpo policy that will "roam" these settings and to be clear we dont want to roam OST files, this is simply to avoid opening outlook and having to go through the intial setup. If there isnt a way is are there any suggestions to deal with this.
I have a few Office 365 / Outlook users who are experiencing a random problem when replying to various emails.  Example:
They receive an email from John Doe <jdoe@business.com>.  When they reply to the message, the name changes, but the email address is correct.  Example: The reply address would look like this: Steve Jones <jdoe@business.com>.  Steve Jones also has an @business.com address, same company, but that's not who sent the original message and has nothing to do with the reply.

This is happening with various email recipients, from different companies.  It does not appear to be isolated to a specific company or person and it doesn't happen all of the time with the same recipient.  It appears to be totally random - with the exception of the recipients always being part of the same company.

I checked the contacts in their Outlook and they are all separate contacts with information entered correctly.  What could be happening that the recipient name is changing and the email address is not when replying to email?
Hello Team,
 when saving an email in outlook 2010 or use the drag and drop, I get the following error msg
 "This operation has been cancelled due to restrictions in effect on this computer" please contact your administrator.
 however, when you close the error it will let  you save the file.

 anyone has seen this issue before?
 kindly please advise
 thank you
Our environment currently consists of Exchange 2010 and Exchange 2016.  All of our mailboxes are currently on Exchange 2010.  We are trying to open Outlook 2013 to a test mailbox on 2016 using the Evault Admin account.  We are getting the following error:

Cannot Start Microsoft Outlook.  Cannot open the Outlook Window.  The set of folders cannot be opened.   The information store could not be opened.

When we look in the event viewer, we see the following:

Outlook cannot log on. Verify you are connected to the network and are using the proper server and mailbox name.  The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action.
P1: 350569
P2: 6.3.9600.17415

We are trying to connect via RPC over HTTP and it works from different machines but not our Windows 2012 R2 server.  This server is our Enterprise Vault Server.  We have verified all of our settings.  

Any help is appreciated.  Thank you.
Hi. Anyone please. facing issues in shared mailbox inbox folder. Outlook 2010. Every mail is counting to unread mails. Even after reading the mails, unread ail count not changing
I am helping a user clean up her many archive files created over the years. There are about 9 files with 40GB total of data. In past versions of Outlook (2007) I could attach a .pst file and run AutoArchive against the file and archive data by year while maintaining the folder structure.

For example I'd create a new file called 2008.pst and archive everything after 13/31/2007 and before 1/1/2009 to pull all 2008's emails into one .pst file. I'd repeat this for every year and every file until I was done.

I just don't see how to do this using Outlook 2016 so if anyone has any input I'd greatly appreciate it. The only option I see in Outlook 2016 is to create a search folder and enter the search terms but it throws all email into one folder and gets rid of the folder structure.
We recently installed a new certificate for Outlook Exchange 2007.  That seems to be working for computers, but cell phones with Outlook email cannot contact the server if the user changes their domain logon password. As long as the password does not change, the user can keep getting email. But when the password is changed, the user cannot change it on their phone. I've tried resetting the domain password back to the original password, thinking since the cell phone never accepted the new password, the old would still work. The cell phone could not connect with the original password either. One phone did ask for a "Credential Storage password". It didn't accept the user's old or new password or the domain admin password.
Any advice is greatly appreciated.
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Currently when this user types in the first few letters of an email address or a person's name within Mac Outlook 2016 there are no suggested email addresses that display.

So what methods can be used to regenerate this user's Mac Outlook 2016 email address auto complete list?
On one of my client's PCs (Windows 8.1Pro), he recently started having any emails with "linked" images just show the famous "red x" for all the images, with the message "The linked image cannot be displayed. The file may have been moved, renamed, of deleted".

I've tried all the "fixes" online, including:  changing the location of the OutlookSecureTempFolder in the Registry, checking that IE "works" and is not marked for offline use, checked that "Picture placeholders" is not checked, checked that "Do not save encrypted images to disk" is not set, temporarily turned of all virus and firewall services (Symantec), looked in the Registry for "Send Pictures with Document" (not found), etc. As one last ditch effort, I just upgraded Office from 2010 to 2013. Nothing has fixed this.

When you first open an email with linked images, it shows the "click here to download pictures" option. But after clicking on that, you get the "Linked image" message above. If I click on one of the "linked" boxes, it takes me to the correct web site for that image.

Kind of at a loss here. Any other suggestions ?
Is there a way within Outlook 365 to find out individual Folder Sizes like there used to be in the older versions on Desktops. I can find no references to this online or at Microsoft Help.

We are a Charity within the UK and use the British Telecom Business Outlook 365 which means we aren't the Administrator (BT are) however we have problems often getting this through to BT and finding someone that knows what they are talking about in this connection!

I'm wondering if any of your members have the same setup and know how to get the sizes... Basically we are getting warnings that we are approaching maximum size (which I am surprised about as it is 50GB).

We have 100s of Separate folders and it would be so much easier if I can find ones that have large Attachments and delete them having copied the attachment to a hard drive first. Or any other suggestions are welcome.

Thanks in anticipation

I am trying to paste excel sheet table in oulook body but i am getting error.
Runtime error 91Object varialbe or with block variable not set.

below are the code

Sub CreateMail()
Dim objOutlook As Object

Dim objMail As Object

Dim rngTo As Range

Dim rngSub As Range

'Dim rngMessage As Range

Dim rngCc As Range
Dim RngCopied As Range

Set objOutlook = CreateObject("Outlook.Application")

Set objMail = objOutlook.CreateItem(0)

With ActiveSheet

Set rngTo = .Range("B1")

Set rngCc = .Range("B2")

Set rngSub = .Range("B3")

'Set rngMessage = RangetoHTML(RngCopied)


End With

With objMail

.To = rngTo.Value

.Cc = rngCc.Value

.Subject = rngSub.Value

.Body = RangetoHTML(RngCopied)

.Display 'Instead of .Display, you can use .Send to send the email _

End With

On Error GoTo 0

Set objOutlook = Nothing

Set objMail = Nothing

Set rngTo = Nothing

Set rngCc = Nothing

Set rngSub = Nothing

'Set rngMessage = Nothing

'Set RngCopied = Nothing

End Sub

Function RangetoHTML(rng As Range)
' Changed by Ron de Bruin 28-Oct-2006
' Working in Office 2000-2010
    Dim fso As Object
    Dim ts As Object
    Dim TempFile As String
    Dim TempWB As Workbook
    TempFile = Environ$("temp") & "/" & Format(Now, "dd-mm-yy h-mm-ss") & ".htm"
    'Copy the range and create a new workbook to past the data in
    Set TempWB = Workbooks.Add(1)
    With TempWB.Sheets(1)
        .Cells(1).PasteSpecial Paste:=8

Open in new window

This AM we started to have an issue with citrix users dragging office products to a second monitor. The window goes blank and is just a outline. So far this is happening to 2 users.
-Dell latitude can't move excel to second monitor. It was set to start on second monitor which made it unusable until we moved it.
-Wyse Thin client can't move outlook to second monitor.  Same exact symptoms.

All are x86 local installs of office 2016 licensed through office 365
The server is windows 2008R2
Citrix is xenapp6.5

No changes were made to my knowledge. Maybe some windows updates.

Deleting the citrix profiles does not fix the problem.  Two completely different hardware footprints (thin client and laptop)

I tried disabling hardware acceleration in the outlook client, no help.
I am not as cluey on the Apple Platform as I am on the PC platform.  I have a client with a 3-4 yr old iMac.  They have 2011 Outlook for Mac installed.  It has multiple identities due to changes that have occurred over the time in how their email has been set-up.  
The issue is that at some stage in the last 2 weeks, they have lost the mapping of the folder list "On My Computer" in their left pane in Outlook.  Their email is setup as Exchange using Office365.  But for some reason he used to keep the majority of this emails in folders list in 'On My Computer" in the left menu pane.

Now this main folder list has dissappeared.

Is there a way of retrieving this or remapping the list?

I have read up online and one forum suggested we recover the identity folder list from the Documents/MicrosoftUserData/Office 2011 identities/{Name of Identity folder} from the Time Machine, which we have done.  It needed to rebuild the folders, then after that the Account even dissappeared. I had to re create the account, still no "On my computer" folders??

Can anyone suggest anything else to try and see if we can recover or remap these folders??
I am presuming the folders and files are still on the computer but just cannot figure it out.






Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note-taker, journal, and web browser.