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Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note-taker, journal, and web browser.

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MS-Connectivity-analyser.txtwe had been Running Exchange 2016 with a self signed cert, all features were working, OWA, activesync to mobile devices etc.
Outlook users were getting certificate warnings, to "fix" this issue i bought an SSL from go daddy on monday.
I installed the go daddy SSL on the server and assigned the "Smtp" "Imap" "IIS" services etc to the certificate, "iisreset" and all seemed ok.
However, the users with mobile devices lost their connectivity. removing the exchange accounts from the devices and re-adding  them failed "unable to connect to server"

The SSL was for remote.ourdomain.co.uk which points to our external i.p then forwards onto the on premise exchange box.
Testing activsync through the MS connectivity analyser threw an error about "ourdomain.co.uk" not being included in the go daddy SSL for "remote.ourdomain.co.uk"

I created a new self signed certificate and assigned all services to that, then removed the SSL "to basically put it back to how it was before I installed the SSL"
Outlook clients and OWA works fine but Activesync still fails..

What am i missing  ?

I've attached MS Connectivity analyser results for Activsync

Any help would be appreciated.
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got office 365 email in a 2013 professinal plus outlook. everything works fine.
but when i search for few particular emails, it shows results for last 3 months. and it does show anything for one year, and shows rest emails after a year. am not sure why it is not showing one year of emails if i search ??
but if i scroll down i can see all emails and from web portal, if i search its showing up all emails.
problem is only in outlook. its not showing emails for one year when i search. i tried indexing, new profile. but still same issue.
any could help with this ??
i have attached a screenshot to show the time gap. its not showing for one year.
Symantec Enterprise Vault add-in

Anyone know where I can download this version, having no luck on Symantec Website

Having some issue with Azure AD Sync.
I was playing around with a user that was currently synced.

I moved him to an OU that wasnt synced, in Office365 he got deleted.
I then restored the account in Office365, now hes "In-Cloud"
I moved him back to the correct OU and initialized a "Start-AdSyncSyncCycle -PolicyType Initial"

However, he does not get synced, and as of right now he cannot setup a Outlook profile or login to Skype for Business.
Any ideas what i can do?

I want to be able to sync this user.
I want him to be able to login to Skype For Business and Outlook.
OWA works without any problems.

Error message when signing into Skype:
You can’t sign in to Skype for Business Online because the certificate can’t be acquired or validated
Dear support
Please your advice!

If we receive email with multiples attached documents, Cannot selecting/copying multiple attachments in Outlook 2016 (Just with some users)
I have several email accounts in my Outlook.  I have several calendars but they all go under my work email account.  How do I create an Outlook Calendar under another email account in outlook?
lately lot of users are getting this pop up message

when they open outlook 2010
Hi, Outlook 2016 can't connect to Exchange 2010 Server, PC was Windows 10 Pro, connected to the domain but asks for username and password and won't accept any credentials. Have deleted all credentials in credential manager, re-installed Office. It's trying to connect with the e mail address.
How do I redirect mail.domain.com (without https and without /owa) to https://mail.domain.com/owa ?

Having either one will redirect.
https://mail.domain.com redirects to https://mail.domain.com/owa
mail.domain.com/owa also redirects to https://mail.domain.com/owa

mail.domain.com goes to "403 - Forbidden: Access is denied."

In IIS, I have HTTP redirect set to https://mail.domain.com/owa
After upgrading to Office 2019, Outlook 2019 keeps prompting for a password.

User 1 as full admin access to 6 mailboxes (including their own) from Exchange 2013 on prem ECP
User 2 as full admin access to 3 mailboxes (including their own) from Exchange 2013 on prem ECP
User 1 and user 2 have full access to 1 common mailbox (we will call user 3)

If we log into a PC with Office 2019 as "user 3" outlook operates as expected.

If user1 or user2 log into PC outlook 2019 will prompt for their credentials and/or the user3 mailbox.

If user1 or user2 log onto PC with Office 2016/Outlook 2016 no issues.
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We have a RDS 2016 server where Outlook 2016 is configured to use cached mode.
When you try to send mail with third party applications through Outlook and Outlook is not running, the mail is stored in outbox until you start Outlook.
Users both use RemoteApp and the old fashioned way, it happens regardless.
The same thing actually also happens on my local computer, but who doesn't run Outlook all day on their local computer...

Googled until my keyboard was ablaze but I could not find any solution but "turn of cached mode".

Is there anybody out there who know a workaround to this issue (Except from turn of cached mode), it would really make my day :)

This on a Windows7 machine with Outlook 2013 32-bit installed.

The .MSG file opens up fine when double-clicked upon but we need to preview working when browsing folders with Windows Explorer.

I have seen several posts regarding 64-bit Outlook not supporting the preview pane,  but this is 32-bit. It should work.

Check the preview handlers in the Registry, and confirmed that Google Desktop is not installed (from other related posts).

Does anyone have other ideas?
Hello fellow Experts Exchange members:

I have a user experiencing the following issue with Outlook 2016 (the Office 365 desktop application):

Somehow, the folder pane is showing the different folders seemingly in groups (I have attached an image).

I cannot drag the folders in Outlook to move them up or down in the folder list.

Also, even more unusually, when I open any PST file, it appears *inside* the top folder (as a subfolder) and cannot be moved out of it.

I have reset the views in Outlook by launching it from the command prompt with the /cleanviews switch and also have recreated the user's Outlook profile, but the view has not changed.

Has anyone seen this issue before and either reversed it or found a workaround?


Having some problems with the office package.
Freshly installed laptop, domain-joined.

Service: Office365
Application: Word, Outlook

The application itself works, however when we close the application we are met with an error message.
(Outlook gives same error message, except file is named "NormalEmail.dotm")

Error message: "Word cannot create or save the file, Disk could be full, write-protected or damaged.

If i start the application as an admin, then try to close it:
Error message: "Word cannot create or save this file, Disk could be full, write-protected or damaged.

Closing down the error message gives us a prompt to save Normal.dotm to a location.
Saving the file to e.g Desktop, then opening up word and closing it gives us same error msg.

Checked the access-rights to: AppData\Roaming\Microsoft\Templates - User has full access
Checked if the files in the location written above were write-protected - They arnt write protected
Tried to transfer my ..\Template folder to his computer - No difference, same error message
Ive done quick repair, online repair, full re-install of office package - Same error message

We are using a template add-on/program if that could cause any issue?
User is local admin.

I have attached a image of the error message, however, its in Swedish.
Hi all

I've got an issue in my organization.
I've configured for user A send on behalf to rights in Exchange 2010 of shared mailbox A.
Also User B, User C and so on...

Now, User A is sending a mail from shared mailbox A on behalf of.
But in send items it said: User B on behalf of shared mailbox A.

How is this possible?
im testing crosforest migration, firts step i'm making is to migrate mailboxes to new exchange, linked mailbox for now.
i sucesufully moved the mailbox to new forest B but having trouble moving it back to forest A.

when i try to move back the mailbox the job eventually fails and in detailed report there is this message repeating :
11/9/2018 3:16:26 PM [forestAmailserver] Cleared sync state for request 40caffb9-6544-4abb-b272-46b058861802 due to 'CleanupOrphanedMailbox'.
11/9/2018 3:16:26 PM [forestAmailserver] Mailbox signature will not be preserved for mailbox '40caffb9-6544-4abb-b272-46b058861802 (Primary)'. Outlook clients will need to restart to access the moved mailbox.
11/9/2018 3:16:26 PM [forestAmailserver] Transient error MapiExceptionCorruptData has occurred. The system will retry (59/60).
11/9/2018 3:17:00 PM [forestAmailserver] The Microsoft Exchange Mailbox Replication service 'mail.forestA.local' (15.0.1367.0 caps:1FFF) is examining the request.
11/9/2018 3:17:00 PM [forestAmailserver] Connected to target mailbox '40caffb9-6544-4abb-b272-46b058861802 (Primary)', database 'Mailbox Database 1', Mailbox server 'mail.forestA.local' Version 15.0 (Build 1367.0).
11/9/2018 3:17:01 PM [forestAmailserver] Connected to source mailbox '40caffb9-6544-4abb-b272-46b058861802 (Primary)', database 'MDB01-mailserverForestB', Mailbox server 'mail.forestB.local' Version 15.1 (Build 1531.0), proxy server 'mail.forestB.local' 15.1.1531.7 caps:0FFD6FFFBF5FFFFFCB07FFFF.
I am installing a new active directory / exchange 2016 server for one of my clients.  They have at the moment Kerio for their email on the old server that this one will be replacing. Just as a history for it they did have before the kerio an sbs 2008 server which had exchange 2007 on it. The problem I am having at the moment is I have setup the exchange server just like I have done for other customers but for some reason when I try to connect outlook on the computers that are on the domain it will find the email with the autodiscovery and when it searches for it then it puts up a box for credentials. Which these being on the domain and logged in as that person should not do but either way I have even tried to put their credentials in with local domain\username and  username@local domain in the username field and it keeps popping up.  when I do this I make sure the computer is pointing to the correct email server.  If it helps they have outlook 2016 and they get it with office 365.  I did get one user to work correctly I had disabled and deleted the mailbox from exchange then remade the mailbox.  Her computer continued asking till I rebooted it then it worked just fine.  I then disabled and recreated the other users mailboxes but they still have the problem even after a restart.  Also to note that on the computer with the person that it is working correctly with I logged into somebody that it was not working right on and even on that computer it still asks that person for …
I have a client that is successfully using iCloud for Windows software to sync his Contacts and Calendar with Outlook 2010.  Yesterday, I joined his workstation to a Windows domain that uses Roaming Profiles and Folder Redirection.  After successfully log into the iCloud program, the program closes.  Hence begins the loop.  If I relaunch the program, it requests my login credentials again, then closes itself after successfully logging in.

The workstation is running Windows 7 64bit, and I reinstalled the iCloud software using the latest version available for download.

Any idea what is happening?  Does Roaming profiles or folder redirection break the iCloud software?
After upgrading to office 365 outlook takes at least 5 mins to open, it hangs on "loading profile"
Once it opens it works fine.
There is no problem with word and excel
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I've never used Outlook's "Action Items" in Outlook:
can anyone give a quick guide on how to list out all  "Action Items"
pending me & how to update it after it's done as well as how to
send an "Action Item" to an external party
iCloud keeps popping up and asking me to sign in several times a day. Most of the time I ignore it, but when I do sign in I get the message, that I have to enter my Apple ID code (2-step verification), and I do. Then it says I have to repair iCloud for Windows to use iCloud with Outlook. I have to open Programs and Features, select iCloud, and then Change, iCloud-error.JPG, and Repair. I do all that, and reinstall iCloud for WindowsiCloud-error_2.JPG but nothing happens. Now, I do not use Outlook on a regular basis anymore. Is there some way to stop iCloud from popping up and making me sign in and then trying to get me to reinstall it every hour of every single day? I can just delete the pop-up but it is annoying.

Thank you.
Need help identifying WHICH certificate is causing the Outlook certificate error "Name on the security certificate is invalid or does not match the name of the site" - and then how to add our Exchange server's FQDN to it, so it's no longer invalid.

So the name that is causing the error in Outlook is specifying the FQDN of our Exchange server, which is "exchange.lacoinc1.local" - that's what is named at the top of the certificate error.  So where is the certificate that I need to add this FQDN to?  

 I read that the fix is the following:

 "•Add the domain.com to your Public Facing Website’s certificate.  That way, Outlook makes a successful connection to https://domain.com, determines it’s not Exchange, and will fallback to attempting autodiscover via https://autodiscover.domain.com.  (Preferred Option for obvious secure reason)

Thank you!
Hello. I am posting responses to everyone in a specific meeting within an appointment in Outlook.  I open the meeting. I click on respond and select reply all.

When I do this the text looks normal but when I send it out it is the wrong font.  While in my messages I have to click on the format tab and select Aa HTML in order for my message to look correct.

Where can I set the defaults for this?
I'm running outlook 2016 with exchange server on premise 2016.

I use to recive many empty mail with only .eml attached. The .eml file is the email I have to read, replay, forward ecc...

Actually I manualy drag and drop the mail to a subfolder. Is there a way to do it automatically?
I'm having a problem with outlook 2010.

Usually when an email is read, it gets grayed out and the message icon changes too (The envelope icon changes from yellow to grey).

After importing some email from another account, this doesn't happen any more.
The email get grayed out, but the icon with the yellow envelope stays the same and that makes it difficult to distinguish read/unread emails.






Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note-taker, journal, and web browser.