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Paessler AG’s award winning PRTG Network Monitor is a powerful, affordable and easy-to-use Unified Monitoring solution. It is a highly flexible and generic software for monitoring IT infrastructure, already in use at enterprises and organizations of all sizes and industries. Over 150,000 IT administrators in more than 170 countries rely on PRTG and gain peace of mind, confidence and convenience. Founded in 1997 and based in Nuremberg, Germany, Paessler AG remains a privately held company that is recognized as both a member of the Cisco Solution Partner Program and a VMware Technology Alliance Partner.

I am using PRTG to monitor my network.  I have installed newer cisco 2960X switches, and for some strange reason, the switches are giving me these error messages.
At least PRTG is reporting the data as an error.  I have attached the picture.  Does anyone know what the current should be and what the voltage should be, as I might need to change the current ranges.  Currently I'm getting a reading of 5.40mA and 3.33V.  Does anyone know what the healthy range should be?

Hello EE community,

We have an application that monitored logon failures and give us a report. There is one particular alert we can't figure out where to even look on the server that's running PRTG application. Any idea where I could start looking?


Login failed for SERVER1$ on SERVER1.
Reason: user name does not exist.
We have a HP DL360 Gen 9 running HyperV on Windows 2012 R2. Approx. 1-2 times per month the server will be unreachable via remote software (RDP or Dameware).
Prtg monitoring will show all sensors as Red. The server still responds to ping.
During this occurrence, all VM Guests remain fully accessible and function normally.

Using the Servers ILO remote console, we can see the Welcome screen where you would press Ctrl, Alt, Delete, but we are unable to send any remote hot keys or send Ctrl, Alt, Delete from the ILO menu's.

The only option we have is to remote onto the VM Guests and power them down, and then reboot the Physical server via the ILO

We have another 2 identical servers at other sites that are on the same latest SPP and configured the same way that are unaffecting, so drivers/firmware doesn't seem to be the issue.

Looking at when PRTG monitoring first flags an issue is usually around 03.00am, the only thing doing any work at that time is Veritas Backup Exec
The windows event log for that time frame, lists Event ID 3, Filter manager failed to attach to volume \Device\Harddisk2\DR183. The final status was 0xC3A001C

After a reboot and the server comes back up, everything works but we still get the filtering error.

The mentioned Event ID3 may be a red herring as we also get the event on the other two working servers

regards, Rick

I would like to monitoring fusion kit and fusion transfert.

I use the last version of PRTG monitoring . I have one printer HP Color LaserJet M651 and this printer is very critical. It's printing delivery note. This printer is on another site.
I can monitoring by SNMP.

This printer can send email when problem is detected, but user don't read this email .

HP Ref : Fusion kit is CE247A and fusion transfert is CE249A
SonicWall configuration command needed
we use PRTG, and WhatsUpGold server to monitor client endpoints etc
need commands to grant ICMP, SNMP etc access to firewall from our network only using our external ip addresses
any and all help is great appreciated
thank you
david elebute
We are using Paessler PRTG to monitor our infrastructure, including network devices, servers and security equipments which are Fortigate devices.
I would like to ask about those Fortigate devices, if there is any means to include the remaining License period in the PRTG using SNMP or any other means.
Thank you in advance,
we have purchased two years ago a prtg 1000 license and was activated in a server, that was completely lost.
I have reinstalled a new server with a newer version of prtg. but the application refuses to activate, saying that the license is not suitable for this version.
I would like to know what can I do now to activate this version? or what can I do to correct this situation?
thank you
I have a network that has been getting user reports that "the internet is slow".  Plenty of users....
I can see slowness in web browsing but:
- speed tests look fine
- DNS response times look fine
- internal and internet traffic levels look fine
- I've rebooted the main firewall and don't see any issues there - no recent changes.

I'm using PRTG for network monitoring and network traffic levels appear to be reasonable.

I rather suspect DNS issues but can't pinpoint any.

I'd really like to have a nice tool that would help with this.
And, suggestions about how to approach this would help.
how I can log all mikrotik traffic to prtg or any other software so I can know the connections logs.
I am setting up SNMP for the first time.  I installed the service on a member server.  Added the Public to the Community.  Started the SMNP Trap on two of the other servers, both are DC's.
When I try to add the service using PRTG MNetwork Monitoring it fails.

What steps am I missing in the setup of SNMP
Hi Experts,

we use PRTG to monitor the network / devices.
The vms were being monitored under the hosts.
so each vm host within vcenter had a bunch of servers
as soon as we do work on the network and the servers migrate to another host, netmon starts sending notifications that everything is down basically.

i am trying to re-design it so netmon is monitoring the vms no matter where they land directly.
what is the best way to go about it?>

thank you in advance
I am having trouble getting netflow to work on PRTG from Cisco 800, 1800 and 2800 series routers.  

I configure a router to export v5 or v9 flows - same problem on each.

I go into PRTG and set up a corresponding sensor.  

I want detail, so in the channels section I tick detail on a couple of categories.  set all the other bits like listening IPS and port number

The sensor will go to 'OK' with a green icon, but not receive any data.  I try their netflow test tool and can see data hitting the machine, so I know that netflow is set up and the firewall is not an issue.  Playing with settings yields no results.  

I then set up a netflow listener for another router, but I don't change the channel definitions and it works!

I realise I need more detail, so I go into the sensor settings and tick 'No' for a couple of channels and 'Detail' for the OTHER channel.  

The graphs disappear.  The sensor stays green, but it show no data.  I wait 1/2 an hour and still no luck

I set the channel definitions back to defaults and wait.  The sensor still does not show any data.  This would be consistent with the first router.  Channel definitions were changed from defaults and the sensor will never work.  

I delete the sensor and add a new one with the same settings as before.  No data shows.  A broken sensor persists even after deleting it.  

Is this a PRTG bug or am I doing something wrong?

I want detailed graphs so I can identify what data is hogging bandwidth, …
Hi all

I monitor my customers internet connections with PRTG and I am seeing spikes in outbound data.  It seems to be affecting about half of the connections I am monitoring.  It has been noticed because it saturates the upstream on some ADSL circuits providing VOIP, dropping calls.  

I have a customer with two networks, 1 voip and 1 data.  strangely, the bandwidth peaks affect both at the same time.  Then I noticed that it affects other customers at the same time!  I considered whether it is my monitoring platform, but some customers don't have them.    Attached are some graphs, with pink being the outbound data usage.  

The graphs show outages as a series of red dots, but I don't know if the line is down or whether it is simply that the upstream data is saturated so the usage data gets lost or the monitoring software times out before the SNMP response gets there.  

So for the purposes of this, please view the high upstream data and the outages as the same thing.  You will see that the times correlate across all the graphs, approx 9:05, 9~:30-9:45

Any suggestions as to what it is or even better - any ideas to prevent it would be greatly appreciated.  

The routers are all Cisco 867VAE, 887VA or 2821 and I use SNMP to monitor them.
I have configured all my switches to be on automatic device identification, and daily discovery.  The problem is, that when the scan runs, Everyday, it adds a lot of sensors to my existing switches that I don’t want added.  For example, I have attached a screenshot, showing how it adds every port that I already have added, and it also adds RMON ports as well. I can’t have it do that, as it takes tons of sensors, and I run out of sensors.  How do I configure PRTG to only add any new devices that were plugged into the switch since the last scan, not every port already added or any other RMON sensors?

Any ideas how to remedy this issue?
I have multiple Cisco switches, from 2960's to 3750's.  I have them all configured via SSH, and randomly, after a few weeks, I can't connect via SSH anymore into them.  I use PRTG to monitor them, and I noticed that when something happens to the certificate, that's when I can't log in anymore, so my monitoring system displays an error for the cert.  When configuring SSH, does the default cert expire after a certain amount of time or something?

Any ideas how to fix this?
Hi Experts,

I am looking for a network monitoring tool to deploy in our network.

I am doing some research and I have the following two options  (I have not tired them yet).

PRTG and NetCrunch.

Any recommendations on the above two network monitoring tools?  Have you used any of the two tools in your network and do you like what is offered ?


I'm trying to write a script that compares time between servers.
So, i'm getting time from one server and time from the second one.
With the help of new-timespan, i'm getting the difference in time, written in seconds.
After that I want to have a result:

If the difference is less or equal tha 15 seconds: No problem.
If the difference is bigger: Problem

The thing is: my script thinks the servers are always in sync, even if they are not.
So, I think my comparison is not working.

What am I doing wrong ?

I thought that, maybe it's because i'm comparing a variable to a number.
So I tried to convert the content of the variable to a string. Didn't help.
Placeing "" around the number of secaonds didn;t make a differnece as well.

The script:

# PRTG Exit codes
#	0	OK
#	2	System Error (e.g. a network/socket error)
#	3	Protocol Error (e.g. web server returns a 404)
#	4	Content Error (e.g. a web page does not contain a required word)

$server2 = "APP02"
$server3 = "APP03"

$time2 = Invoke-Command –ComputerName $server2 -ScriptBlock {Get-Date -format T}
$time3 = Invoke-Command –ComputerName $server3 -ScriptBlock {Get-Date -format T}

write-host $time2
write-host $time3

$diff = NEW-TIMESPAN –Start $time2 –End $time3
$sec = $diff.totalseconds
$sec -Replace "-","" | Out-String

if ($sec -le 15)
		$result = "0:OK - There is no difference in time"
elseif ($sec -gt 15)
		$result = "2:Error - Time is no longer in sync"

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Hi Team, during checking for update for windows server 2008, the server seems to be slow. It is not just impacted only this server but the other servers on the same VMhost, as there were prtg alerts from several of the servers. Moreover VM Tool showing not up to date after checking for update. Please advise.
Is there a good free software for network monitoring?
Is there any windows application which is connect with Cisco router (SNMP) & monitor all connected network computers file transfer bandwidth utilization behind the router, Please suggest.
Hi People,

Can anyone please let me know what;s the example of the Read-only SNMP string for network appliance so that I can copy paste that into all of my Router, Switch, Printer and any other device that does not support WMI ?

When a file or folder is successfully connected to and either read or modified, can the various group and user permissioned that was used be found. So there might be several group memberships that gives the right and can all these be listed. In particular when something is denied, such as a network share or file can the actual point of denial be listed.
We currently are getting issues routing from out Managed ISP. They come back with link over utilization excuse for everything. So we want to setup a device or server that will monitor all traffic going to the router to provide reports. So we can measure and see where our problem areas are. We have no access to the router and can not enable snmp traps or any other managed protocols. So we will have to be the man in the middle sort of speak.

Any suggestions?
Is there a clean way to monitor a Microsoft Hyper-V Server 2012 R2 server for any hard drive failures?  I'm looking for a automated email solution but I will work with a manual process for now.  

To be clear, I'm looking to monitor the physical host that is on Microsoft Hyper-V Server 2012 R2 (Type I) that runs the guest OS behind it.    

Server is a Dell PowerEdge R410
We are looking for good network monitoring tools, to see what is going on in our network and were there are bottlenecks.

We have had a lot of complaints of end-users about slowness of our network, but we can find out where this is.

We are running on VMWare with hyper converged storage.

Any recommendations for us? Is doesn't have to be free.






Paessler AG’s award winning PRTG Network Monitor is a powerful, affordable and easy-to-use Unified Monitoring solution. It is a highly flexible and generic software for monitoring IT infrastructure, already in use at enterprises and organizations of all sizes and industries. Over 150,000 IT administrators in more than 170 countries rely on PRTG and gain peace of mind, confidence and convenience. Founded in 1997 and based in Nuremberg, Germany, Paessler AG remains a privately held company that is recognized as both a member of the Cisco Solution Partner Program and a VMware Technology Alliance Partner.