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Printers and Scanners





A printer is a peripheral which makes a persistent human readable representation of graphics or text on paper or similar physical media. Traditional printers are being used more for special purposes, like printing photographs or artwork, and are no longer a must-have peripheral; 3D printing has become an area of intense interest, allowing the creation of physical objects. An image scanner is a device that optically scans images, printed text, handwriting, or an object, and converts it to a digital image. Hand-held scanners, where the device is moved by hand, have evolved from text scanning "wands" to 3D scanners used for industrial design, reverse engineering, test and measurement, orthotics, gaming and other applications.

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Hi Experts,

We have installed a new 2016 print server.  The printers are published through preferences in active directory and item-level targeting is set up to the specific groups.  It prints fine for the end users, but when the administrators try to print a simple test page it errors out?  No matter if the systems are physical or VDI instances.  Printing a document or a page from a browser works fine.

What could be off in the GPO that causes the print test page function not to work?  


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Win10/64/1803; HP Laserjet P2055DN

Suddenly I can't get duplex to be persistent. I have to set each individual app in the print box.
Duplexing not persistent in LJ on Win10
As you can see, I have two print icons for the same printer. The second NPIA0E091 (HP Laserjet 2055DN)..... is listed in device manager under "print queues." Second,  under printers. The driver for the NPIA.....is printqueue.inf; driver for  second is HP Laserjet P205X series PCL6 Class Driver. This same entry HP Laserjet P205X series PCL6 Class Driver is also listed under printers in DM.

The listing of HP P205X in the Print queue has the following information under events tab:

"Device SWD\PRINTENUM\{44C77522-19F5-47DF-A70E-432CD23D0D91} was configured.

"Driver Name: printqueue.inf
Class Guid: {1ED2BBF9-11F0-4084-B21F-AD83A8E6DCDC}
Driver Date: 06/21/2006
Driver Version: 10.0.17134.1
Driver Provider: Microsoft
Driver Section: NO_DRV_LOCAL
Driver Rank: 0x0
Matching Device Id: PRINTENUM\LocalPrintQueue
Outranked Drivers: c_swdevice.inf:SWD\GenericRaw:00FF3001
Device Updated: false
Parent Device: SWD\PRINTENUM\WSD-0d76d55a-19e7-4dcb-b47c-f635e7f72927.006f"

The listing of HP P205X in the Printers queue is:

Device SWD\PRINTENUM\WSD-0d76d55a-19e7-4dcb-b47c-f635e7f72927.006f requires further installation.
Finally, the event information for NPIAO..... in Print queues

"Device SWD\PRINTENUM\{0A067EA1-7A1B-401D-A233-810F1157523C} was configured.

Driver Name: …
brother 8900cdw toner reset or service manual?
I am trying to print labels using a DYMO Developer SDK it uses javascripts here is my files PrintMeThatLabel2.js

I got most of it working with the help for you all. I have a from the user query sql then save the info to a json then the PrintMeThatLabel2.js get that info and prints the label. If the query get 10 recorded it prints 10 labels Great!

But if I want to print 1 label out of the 10 I don't know how to push the 1 json to the PrintMeThatLabel2.js for printing.

I got most of it working so when I press Print me button it reloads the json array with just 1 recorded then I have to click the big print button at the top to print just that 1 recorded.

If the user then want to print them ALL 10 he/she will have to query the db again for it to load all the recorded in to the json array then click the big print button to run PrintMeThatLabel2.js and print.

I am trying to not have the user rerun the page to print all label ones the just pick one of the record to print.

so 2 buttons 1 prints all the recorded and 1 prints just the one he/she picked.

Most of you will recognize this code


<link rel="stylesheet" type="text/css" href="PrintMeThatLabel.css" />
<script src = "cookie.js" type="text/javascript"> </script>

<script src="https://code.jquery.com/jquery-3.1.0.js"></script>

<script src = "http://www.labelwriter.com/software/dls/sdk/js/DYMO.Label.Framework.3.0.js" type="text/javascript" charset="UTF-8">

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We are having issues with some windows 10 boxes that were upgraded from windows xp. We did the upgrade back when it was pushed out by MS we recently had to update the build of windows 10 PC's to build 1809 and after doing that we are unable to install network printers. It states no compatible drivers found. I have downloaded the latest drivers for a printer to test with and the PC wont accept them but I can install the same printer locally (using IP address to connect) and the same driver. We have many windows 10 PC's in our environment that do not have this issue it seems to only be the ones that were upgraded from 7
Error      1      Unexpected end of file looking for </form> tag.       The </form> is on the form.  The web developer is Microsoft Visual Studio 2012. Usually when there is an error (missing end tag) and you put the end tag in there; the error goes away. Not this time. Thank you for any help.

Here is the code on the page:

<%@ Page Language="VB" AutoEventWireup="false" CodeFile="Graphics.aspx.vb" Inherits="Graphics" %>

<!DOCTYPE html>

<html xmlns="http://www.w3.org/1999/xhtml">
<head runat="server">
    <link rel="stylesheet" type="text/css" href="Site_Styles.css" />
    <title>Screen Printing, Embroidery, Heat Press, Dye Sublimation</title>

          body {
    background-color: #C0C0C0;
    color: #000000;
    height: 1500px;
    width: 85%;
    margin: 25px 0px 7px auto;
    font-family: Georgia, "Times New Roman", serif;
    font-size: 2em;
    font-weight: normal;
    font-style: italic;
    border-bottom: 10px solid gold;

            a.LinkButton {
    font-family: Georgia, "Times New Roman", serif;
    font-size: small;
    text-align: center;
    position: absolute;
    z-index: 1;
    width: 80px;
    right: 1054px;
    border: medium ridge #66CCFF;
    background-color: #4682B4;
    color: #FFFFFF;
    top: 135px;
    left: 210px;
    height: 20px;

  .p {

    top: 325px;
    font-family: Arial, Helvetica, sans-serif;
    font-size: 20px;
    background: #CD5C5C;
HP Laserjet MFP m227dw - How To Make Tray 2 the Default tray when copying?

I am having issues getting Browser print working with Zebra label printer.  I am able to access the printer and it is printing however,  using IE 11 on the website 3PL Warehouse Management it will not print.  I know silverlight and java play a part in this however I believe it's the browser print software that is causing the issues.  We cannot use chrome or Firefox.  Has anyone ran into a fix for this?  3PL stated it might be a firewall issue however, it is not.  Please advise if you can thank you
hello everyone,

i am trying to setup "scan to email" in a Brother MFC-8710dDW. Basically the user place the document in the flat bed or in the feeder she clicks a few buttons on the printer display, and the document goes directly into her Outlook 2010 as attachment.
I have never set it up.

the first question i have is am i going to set it up on the printer or i need to install the full drivers and utilities package for that printer model, then with that applicatin i will be able to set up within the pc the feature "scan to email"?

second does anyone have step by step instruction on how to do this so i will limit the possibility to mess it up please or link to videos ?

thank you so much,
Hello Experts!

I have a router with port forwarding turned on for access to a networked printer (port 9100) from external devices.  I want to lock down access to this port to only come from various IP addresses (to avoid spammers from printing to this device).  My router does not seem to have the capability to lock down access to this port from IP addresses, so I'm looking for a way for the Windows OS to only allow certain IPs to access the port.  Is there a way to do this?


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It is a SBS 2011 domain for what it is worth. The HP Smart app on the iPad see all network printers (there are about 20 of them). Absolutely no problem printing to OfficeJet 8600 but it just won't print to a LaserJet 402dne (it is a monochrome lasser. It goes through all the paces, says it is printing but nothing comes out the printer. No indication that anything makes it to the printer.

   Both printers have Bonjour on them. The 402dne must need a little something else to get it to print. Any ideas?
HP PageWide 377dw MFP keeps going "offline".

It's attached to the network, and you can successfully ping it. But the only thing that temporarily resolves the problem is to unplug the printer, wait about 15 seconds, and then plug it back in. This only lasts for a few days before it goes offline again. Reinstalling the print drivers, restarting the print spooler, uninstalling and reinstalling the printer object at the computer(s) doesn't work. Interestingly, when it's offline and you web into its Embedded Web Server, it partially displays. The Home tab, the Estimated Cartridge Level and Network Summary "tiles" cannot collect information. The Network and Tools tabs would not display. They error out. We downloaded and ran the HP Print and Scan Doctor, but it could not repair the problem. We know it's not the network or the computers (Win 10 Pro). Other printers and network resources can be accessed without issues. We checked the Event ID > PrintService logs for errors, and there wasn't a single one. If anyone can suggest a solution, we'd be appreciative.
New install of HP M402n.  Printed pages come out of Office app's footer first.  version Type 4 - User Mode.  Driver File mxdwdrv.dll.
Same printer, different computer, same Version and Driver File prints header first.
I've not found any settings that control this behavior.
The user would prefer header first.

Any suggestions?
windows 10 sends a print job on notepad, chrome to
hp deskjet 1510

printer then prints blank sheets

how can I troubleshoot
I'm trying to get a users printer to work through a remote desktop connection.
USer is connecting to a 2016 server, through a remote desktop connection from a Mac.
Printer is an HP Officejet Pro AIO 6978 connected to his mac via Bonjour. When trying to install driver n server, I get message that its incompatible - isd there another driver or a universal one I can use in its place?
Only need to print, no fax, scan, etc.
In previous work place, the Canon IR ADV 4251 offers OCR scanning to PDF
ie the resultant softcopy PDF is text-searchable.

However, in current work place, the same model does not offer this feature.

Is this a plug-in or just an OS upgrade or some sort of additional add-on we
have to buy : can point me to some articles/manual that mention this?

If it's a software upgrade only, can point me to the specific version & where
to get the software?  If it's just a feature to turn on, appreciate the
instructions on how to do this
I’ve got a MacBook Pro, running High Sierra 10.13.4 & an HP OfficeJet 4650 All-in-One printer & can’t get them to work together. Using the HP software, I get no devices detected.
If I connect Mac to the printers built in WiFi network, it detects & sets up ok, but of course there goes my internet connection!

I have upgraded the PC from Windows 7 to Windows 10 and have logged into the PC as domain administrator. We have a RICOH AficioSG3100SNw  shared printer  and  was successfully  working with Win7   and after moving to win 10  when I connect to  the printer from windows 10 PC it says  " a policy is in effect on your computer which prevents you from connecting to this print que. Please contact your administrator.

I came across the link below  and please let me know do I need to configure this GPO on computer policy or the user policy


Any help will be great.
i have a weird problem with printing.
software used : Word2016, OS =windows 10  - Both 64 biteverything re garding printing is fine except the top margin.
i set  a TOP margin at 1cm - and it prints at 3,2 cm. in the margin section
i set the top margin at 3,5 cm and it prints at 4 ,8cm

i tried this on 2 different systems and 2 different printers HP B109a and HP c4180

what can be the cause? or how can i get a correct top margin on my prints???
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Can not print from Laptop. There appears to be an issue with the printer service. This is not printer specific. I am unable to use any printer.
I have checked appropriate services to be sure they are running and I have deleted all files in the systems32/spooler directory.
I tried to run Microsoft troubleshoot but it failed.
I am not sure if the related but I just replaced the hard drive.
The printers do say "ready".
The documents disappear from the print queue.

Here is the event error code detail
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-PrintService" Guid="{747EF6FD-E535-4D16-B510-42C90F6873A1}" />
<TimeCreated SystemTime="2018-11-22T17:14:58.989828300Z" />
<Correlation />
<Execution ProcessID="1432" ThreadID="2728" />
<Security UserID="S-1-5-21-2170849690-1908729261-3245197004-1014" />
- <UserData>
- <PrintOnProcFailedEd xmlns:auto-ns3="http://schemas.microsoft.com/win/2004/08/events" xmlns="http://manifests.microsoft.com/win/2005/08/windows/printing/spooler/core/events">
<Param1>Test Page</Param1>
<Param2>Paul Personal</Param2>
<Param3>HP OfficeJet 4650 series</Param3>
I have a Brother HL-K5200DW printer that has been working in the past just fine, but has recently started going offline and into sleep mode. I don't use the printer a lot, but I do print occasionally and it is giving me all kinds of problems now when trying to print. I have gone to the Brother site and have run the latest software to get the most recent drivers. I have configured my WLAN and it is successfully connected. If I unplug the printer and then wait a minute and then plug it back in, I can get it to print. However, even trying to print a test page, takes several minutes. It will show receiving data for about 2 or 3 minutes and then finally print the test page.

Previously, when I first got this printer and set it up, there was no issue. It printed very fast and was on my wireless network. Now, it is taking several minutes and only prints if I unplug it and plug it back in. So, there is definitely a problem going on.

I read it might be the network, but I'm on a 5G wireless connection. I have my main PC that is connected via ethernet and I have a laptop, my printer and my iPhone that is connected wireless. I've run speed tests from my phone and I'm getting around 30Mbps download and 5Mbps upload. It should be more around 43Mbps is what I have gotten. Not sure why it is slower now. My laptop shows  the wireless connection not at full strength.

So, the printer issue would be part network issue, but it seems there is something else going on with the printer …
HP 6978 Printer Fails "FAX Line Noise Test" in Win 10. Old Epson WF-4630 worked fine. Tried new RJ11 cable & even an old DSL filter.

I use T-Mobile Line Link for the phone connection.
Problem printing to 2 win 10 1803 PC. One is a desktop, both are brand new machines, one a laptop,
I Have 6 other win 10 PC’s in office including another laptop, all these work.
Current Users are administrator user,
NO AD, just workgroup
All pc’s are updated

I have done all the following changes,

Turned off firewalls and A/V completely, same Server connection error from bizhub c364
Turned on firewall, open all smb ports and port 445 to allow scans, same Server connection error from bizhub c364
Deleted then scans folder and recreate folder and sharing with everyone at full control, and current user sign in name as full control, same Server connection error from bizhub c364
Deleted and re completed the registration in address book.
Have also tic’d and untic’d the smb1 feature in add and remove features.
Have also turned OFF/ON file sharing, network discovery, and file sharing in network advanced settings

All other PC’s (Win 10 1803) work fine using the following registrations, example given,

Host Name--  (IP) address of the pc)
Folder--            scans      (shared scan folder with full permissions off the C drive like others)
User name            user      (local user name)
Password      password      (local user name password)

The error from the bizhub never changes, “server connection error”
all pc’s have no internet issues, can ping printer IP from the 2 not working, have powered printer on and off. Very frustrating. I am to believe that smb2 is already enabled …
When you look at the "ports" HP network computers are on (and others. not just HP) it shows something like "WDP34FCD". Where and how does that port get translated to an IP address?
Currently to allow the sending of mail from applications or printers (scan to mail) we used an anonymous smtp server. Our network team wants us to go as much as possible through a smtp server with authentication. To do this, we need to create one service account per application or printers.  
The question that is being debated between the AD/network and messaging team is: do all the service accounts that will be used have to have a mailbox to allow applications or printers to send mail?
Could you please confirm the good practice or what needs to be done for an application to send emails using the smtp server with authentication? With or without a mailbox for the service account?

we want to use our exchange servers for sending emails with authentication.

Additional question: is it possible to do it through Office 365?

Thank you in advance for your explanations and clarifications.

Exchange serveur 2010 SP3 and Office 365 : hybrid mode
Windows serveur 2008 R2.

Printers and Scanners





A printer is a peripheral which makes a persistent human readable representation of graphics or text on paper or similar physical media. Traditional printers are being used more for special purposes, like printing photographs or artwork, and are no longer a must-have peripheral; 3D printing has become an area of intense interest, allowing the creation of physical objects. An image scanner is a device that optically scans images, printed text, handwriting, or an object, and converts it to a digital image. Hand-held scanners, where the device is moved by hand, have evolved from text scanning "wands" to 3D scanners used for industrial design, reverse engineering, test and measurement, orthotics, gaming and other applications.