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Printers and Scanners

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A printer is a peripheral which makes a persistent human readable representation of graphics or text on paper or similar physical media. Traditional printers are being used more for special purposes, like printing photographs or artwork, and are no longer a must-have peripheral; 3D printing has become an area of intense interest, allowing the creation of physical objects. An image scanner is a device that optically scans images, printed text, handwriting, or an object, and converts it to a digital image. Hand-held scanners, where the device is moved by hand, have evolved from text scanning "wands" to 3D scanners used for industrial design, reverse engineering, test and measurement, orthotics, gaming and other applications.

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PaperPort installer detected previous installation
You did a proper uninstallation of PaperPort. You even ran the official PP14 Remover Tool. But when you try to reinstall PaperPort, you get the dialog box above, which you can't get past. There is simply no way to install PaperPort! This article presents a solution that has worked for many PP users.
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JavaScript Best Practices
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JavaScript Best Practices

Save hours in development time and avoid common mistakes by learning the best practices to use for JavaScript.

PaperPort Splash Screen
Sometimes PaperPort will not even open. It displays the splash screen (above) and exits, or it may show an "Application Crash" dialog before exiting (sometimes with a dump, sometimes not). There are many reasons for this problem. This article discusses several of them and offers possible solutions.
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PaperPort Splash Screen
Sometimes PaperPort will not even open. It displays the splash screen (above) and exits, or it may show an "Application Crash" dialog before exiting. There are many reasons for this, but a recent cause that has reached epidemic levels is due to an issue with Firefox. This article offers a solution.
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Expert Comment

by:lenritz
Comment Utility
I had the problem with the splash screen appearing, and then exiting.  I edited the registry to change it from firefox to explorer. Voila!  Opened fine.  closed PP, opened it again, all good.  That was yesterday.   Today though, PP again would exit after the splash screen.  When I checked the registry, i see that it had changed back to firefox.  So I edited the registry, again changing it to explorer.  And PP now again opens without trouble.   So, am I going to have to edit the registry every time?  Or is there a way to make the edits "stick"?  I am using Firefox 63.0.1
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Author Comment

by:Joe Winograd, Fellow&MVE
Comment Utility
Hi Len,
I haven't had to fix it again since I first fixed it. I recently upgraded to Firefox 63.0.1 (64-bit) and PaperPort still opened fine. I did not even look at the registry entry since PaperPort was still working. But I just looked at the registry to be certain and its value is still "xxx" (which is what I set it to). So, I don't know why yours would keep changing...I don't have a clue what is changing it. If you can't figure it out, I would put the .REG file on your desktop or in your Start menu or pin it to the taskbar so that you have very fast access to it and can fix the problem quickly with a single or double mouse click. I'd like to provide you with better help, but I don't know why it's happening. Regards, Joe

P.S. Thanks for endorsing the article...much appreciated!
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PaperPort XP Compatibility Mode
Nuance's PaperPort may display this error message: PaperPort appears to be running Windows XP Compatibility Mode which may result in errors. We recommend disabling Compatibility Mode for the PaprPort.exe program, see Technote 6629. This article provides a possible solution to the problem.
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Author Comment

by:Joe Winograd, Fellow&MVE
Comment Utility
Hi Christophe,
You're very welcome...and thanks to you for joining Experts Exchange today, reading my article, and letting me know that it worked for you...I'm glad to hear that! If you take a moment to endorse the article by clicking the thumbs-up icon at the bottom of the article (not the one under this comment), I'll be grateful. Welcome aboard to EE! Regards, Joe
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Author Comment

by:Joe Winograd, Fellow&MVE
Comment Utility
Thanks for endorsing the article, Christophe — much appreciated! Regards, Joe
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This tutorial is intended to teach the basics of 3-D Modeling using TinkerCad.com as the Computer Aided Drafting software. Once complete this model can be 3D printed.
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Dynamic Printer Selection
This article shows how to get a list of available printers for display in a drop-down list, and then to use the selected printer to print an Access report or a Word document filled with Access data, using different syntax as needed for working with the Access and Word Printers collections.
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Expert Comment

by:Denis Bill
Comment Utility
Excellent! I was finding the solution of printer selection issue. I found this article and followed steps as given. And finally got success. Such a great article.
Dell Customer Service
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Expert Comment

by:Factory reset Hp laptop
Comment Utility
Hello, printing a report or a Word document filled with Access data.  For your own computer, you can hard-code the printer choice, after getting a list of the printer names as used in code.
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Use Windows Task Scheduler to print a Word document weekly so your printer ink won't dry out.
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When you try to share a printer , you may receive one of the following error messages.

Error message when you use the Add Printer Wizard to share a printer:

Windows could not share your printer. Operation could not be completed (Error 0x000006D9)
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Expert Comment

by:John Chuma
Comment Utility
stop the print spooler, wait 5 seconds, and start the print spooler.

let me know if that works.
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Expert Comment

by:Anirudh Rao
Comment Utility
For my case stopping and starting printer spooler service not helped. The above article solution worked for me. Thanks.
Have you noticed the same issue in windows 8 and windows 10 machines?
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PaperPort is among the most important applications that I run on my Windows computers. I use it every day, for nearly all of my document and photo scanning, as well as most of my document and photo imaging, including OCR via its built-in OmniPage capabilities.

Disclaimer before going further: I have no affiliation with Nuance and no financial interest in it whatsoever. I am simply a happy user/customer.

I've been using PaperPort for around 20 years on every version of Windows since Windows 95. With the Windows 10 release date coming up in two days, I thought it would be worthwhile to document my experience with PaperPort on the Windows 10 Technical Preview, including some tips for successful deployment on W10.

First, my experience with the various builds along the way: I did not install PaperPort on the initial Windows 10 Technical Preview of Build 9841, released on 30-Sep-2014. But I installed on every build after that, from 9860 through the current 10240. The platform is physical hardware, not a virtual machine. It is a relatively old laptop with mediocre specs by today's standards:

Intel Core2 Duo T9300 2.50GHz
4GB RAM DDR2 PC5300
Samsung SSD 840 EVO 250GB (with the read performance firmware upgrade
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Expert Comment

by:Marco Pols
Comment Utility
@Andrea Great thanks for the register solution of PaperPort. Already contacted support, but so far no answer. But after three days searching solved the problem. Yeah I'm happy

I have version 14.5   (14.5.15168.1450)
BUILDID PP-1313-011-15264.1154

Windows 10 Pro version 1709

Used the downloads from this topic include the patch. After install changed the register.  The button "get latest updates" don't work. I use Firefox as well Chrome (standard browser)

And as you mentioned the best buy I ever did to manage my PDF files as well.
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Author Comment

by:Joe Winograd, Fellow&MVE
Comment Utility
Hi Marco,
Thanks for joining Experts Exchange today and reading my article — Welcome Aboard! As my PP14.5/Patch1 article shows, your BUILDID of PP-1313-011-15264.1154 means that it is PaperPort 14.5 Standard (retail) with Patch1 installed — good news!

> The button "get latest updates" don't work.

Yes, that's the main reason that I wrote the Patch1 article, i.e., because the Common Software Update Manager often does not work. I'm glad that the direct download of Patch1 did work for you. Regards, Joe
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Printers have changed substantially in the last 30 or so years, not just in technical capabilities but in cost and usage as well.  Printers were originally used for interfacing with the operator, not necessarily for printing copy or pictures.

In this article I will discuss the various printer types and uses in hopes to help you make an educated decision when purchasing your next printer.  I will avoid brand names and models and stick with the basics.

Common Printer Types

Inkjet
Drops of ink are ejected from the print head and shot onto the printed material (i.e. paper).  Most inkjet printers today are color printers, using dyes or pigments.  These inks are in a liquid state stored in one or multiple cartridge(s).

Ink cartridge types vary by printer model.  Printers intended for photograph printing may have up to nine different colors, usually each color in its own cartridge; while printers intended for everyday printing typically have four colors (Cyan, Yellow, Magenta and Black) and the colors may be in individual cartridges or combined into one multi-tank cartridge.

Generally inkjet printers cost less up-front than the other color printing technologies, however per page printing costs are often higher due to the price of ink cartridges.  Printers with individual cartridges per color reduce waste and help lower price per page, while multi-tank cartridges waste money when the cartridge is discarded simply because one of the colors ran out and the…
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Author Comment

by:Delphineous Silverwing
Comment Utility
A number of printer manufacturers have expanded their network enabled functionality allowing you to print to your printer from anywhere over the internet, typically by using an e-mail address through their hosting systems.  This is usually free.

If you enable internet printing to your printer, be sure to set the permissions on printing so that unsolicited content is not sent to your printer.  Ever get on a fax junk mail list before?  Some "spammers" are sending junk mail to internet enabled printers.
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Starting with Angular 5
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Starting with Angular 5

Learn the essential features and functions of the popular JavaScript framework for building mobile, desktop and web applications.

This article is in response to a question here at Experts Exchange. The Original Poster has a scanned signature and wants to make the background transparent so that the signature may be placed on documents without obliterating the surrounding text. Here's an example of the problem, showing how the surrounding document is overlaid when the non-transparent signature is placed on a PDF (in this case, via the Custom Stamp feature in Adobe Acrobat):

Signing PDF in Acrobat with non-transparent stamp
The solution described in this article requires a product called IrfanView, excellent (and free!) imaging software:
http://www.irfanview.com/

At the URL above, click the Download link on the left to download IrfanView and click the PlugIns link on the left to download the PlugIns, which are needed to give you PDF capability. Installing the PlugIns is optional – required only if you want PDF support (and the other features that come with the PlugIns). Install IrfanView first, then install the PlugIns. Although I recommend adding the PlugIns to get PDF support, that's for general, future usage. For this situation, you don't need them, unless your scanned signature is in a PDF file, in which case you do need them.

Here are the steps for making your signature background transparent after installing IrfanView:

(1) Run IrfanView and open the file that has your scanned signature.

(2) I recommend cropping the signature by dragging the mouse from the upper left to the lower right and selecting the Edit menu, then
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Expert Comment

by:WeThotUWasAToad
Comment Utility
Joe, two questions:

1) What site do you use to download software like IrfanView? The link you provided led to a page with about a dozen download links. The first of those (Download.com) resulted in a pop-up notice saying "iview440_setup.exe is malicious, and Chrome has blocked it". I found one of the sites which did not trigger that notice but still wanted me to accept a bunch of extra stuff. I unchecked all those boxes but it makes me wonder what is downloaded and installed without my knowledge. Is there a site where you can count on getting only what you are after and nothing more?

2) After installing and using the IrfanView app, I closed it. But then when I went back to open it again, it was nowhere to be found in my Start > All Programs list of apps and folders. I was only able to find it by Start > Search but that led to the .exe file and I had to go through the install process all over again. Is there something I could be doing wrong or is that just what's required each time you want to use the software?
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Author Comment

by:Joe Winograd, Fellow&MVE
Comment Utility
> What site do you use to download software like IrfanView?

Yes, the download page provides many links, but I recommend the TUCOWS link to download IrfanView:
http://www.tucows.com/preview/194967

This will download a single install file called <iviewNNN.exe> or <iviewNNN_setup.exe> with no adware and no junk!

And the TUCOWS link for the PlugIns, which are required for PDF support:
http://www.tucows.com/preview/415586

This will download a single install file called <irfanview_plugins_NNN_setup.exe> with no adware and no junk!

In both cases, NNN is the version number (currently 440, meaning Version 4.40).

Install IrfanView first, then install the PlugIns.

There's also a new 64-bit version (started with the 4.40 release), available here:
http://www.irfanview.com/64bit.htm

The download links for the 64-bit core product and the 64-bit plugins are at the bottom of the page. I have both the 32-bit and 64-bit versions installed on the same W7/64-bit system (in different folders) — no problem.

> Is there something I could be doing wrong or is that just what's required each time you want to use the software?

Perhaps you're not telling it to create shortcuts. Here's what I select in the installer:

IrfanView install shortcuts
That gives me an IrfanView program group with shortcuts, as well as a shortcut on the desktop. I keep an ultra-clean desktop, so I move the shortcut into a folder of shortcuts where I have my most frequently used programs. Regards, Joe
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When I recently replaced my image transfer kit on my office HP color laserjet 5550dn printer, I had a slight problem.  The left bracket that holds the transfer kit got stuck in the upright locked position instead of being at a 45 degree angle facing out (as the instructions say it is supposed to be).  

You can see this easily in figure 7 on this page:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=130&prodSeriesId=409994&prodTypeId=18972&objectID=bpl12208
(The above is a copy of the instructions that come with the Image Transfer Kit. Note the small circle on the left.)

I ended up calling technical support (luckily I had a service agreement, otherwise the call - productive or not - would have cost $39) and the technician there was very helpful.  Here is the highly technical solution he gave me that worked.

Warning: This worked fine for me with a delicate touch and patience. I take no responsibility for the way you approach the same problem

Get a flatheaded screwdriver with a relatively long handle and not too wide a head.

Stick the head of the screwdriver in between the silver axle/bar and the front of the left bracket/cup with which you are experiencing difficulty.

Move the screwdriver (and in turn the bracket) back and forth with with enough tension to move it but not enough to break it. (this takes about 3 minutes)

At this point your locked bracket should be unlocked and at a 45 degree angle.  Now you …
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Expert Comment

by:Kim L
Comment Utility
This worked for me but the instructions are a bit confusing, so I want to clarify in case others face the same problem...

You stick the screwdriver IN the ACTUAL bracket/cup (not on the sides or anything). The motion of moving the screwdriver going back and forth moves the bracket little by little (hence the 3 min time), away from the upright position and closer to a 45-degree angle.

Hope that helps!
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Expert Comment

by:J Chapa
Comment Utility
If you want to avoid the possibility of damaging the left bracket that holds image transfer kit I recommend the following. It's fast, painless and will not damage the left bracket. Since I will not be utilizing the old image transfer kit I removed the four screws that hold the left side faceplate in place. I then removed the left side completely with rollers and unsnapped each roller or just twist them up and they will come off. I removed the belt for each roller and set roller and belts aside. I then used the left face plate from the old image transfer kit to bring the stuck left bracket down.  I slid the blue lever up to unsnap the faceplate off and placed my new image transfer kit in place. Process to remove the 4 screws and rollers was less than 5 minutes and I didn't need to worry about breaking something in the left bracket. Hope this helps someone. Video here
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Causes of paper jams:The following are the main causes of paper jams.

Guides:
If the guides for the paper are not set correctly they may cause the paper to enter at an angle. You should ensure that the guides are set correctly for the paper type and are tightly aligned with the paper.
Pages Stuck together:
If the pages are stuck together the printer will not be able to lift one page at a time and more than one page will be forced into the printer. Fanning the paper before you put the paper into the printer will help solve this problem. If this does not work then the paper may be of the correct weight or quality.
Too much paper:
If there are continued problems there may be too much paper in the printer. Try to remove half the load from the printer and see if the printer performs better.
Worn out rollers:[
Rollers are used by the printer to separate the pages and pick up the paper. The rollers need to be changed every so often as the rubber wears down. Generally the rollers are changed within the usual Maintenance cycle (100,000 pages with most printers) but occasionally they need to be changed more often.
Toner:
Occasionally a bad toner cartridge can cause problems with the printer. Try swapping out the toner cartridge with a new one if all else fails.

Removing Paper Jams
The following is the best procedure to remove a paper jam. It will …
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Administrative Comment

by:Eric AKA Netminder
Comment Utility
walshdj,

Congratulations; your article has been published.

ericpete
Page Editor
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This seems to be a very common error related to the Samsung printer driver.

First, this is the error we're talking about:

Log: System
Type: Error
Event: 7000
Agent Time: 3:37:24 am 22-Apr-09
Event Time: 6:07:24 pm 21-Apr-09 UTC
Source: Service Control Manager
Category: None
Username: N/A
Computer: COMPUTERNAME
Description: The SSPORT service failed to start due to the following error:
The system cannot find the file specified.

The Samsung driver installer adds a registry key for this service. The path can be found by looking for the SSPORT key in HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services - it points to C:\Windows\System32\Drivers\ssport.sys

If you look for this file, though, it is missing. I tried searching the whole System32 folder and cannot find the file anywhere.

What we have found is that all of our Samsung printers work just fine even though the service always fails to start. Deleting the registry key gets rid of the annoying service startup notification failures.

Rather than delete the registry entry, though, I downloaded ServiWin and disabled the service. This allows me to see all of the services, not just what services.msc shows me. It also allows me to view the services by file name rather than the "friendly name".
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Administrative Comment

by:Eric AKA Netminder
Comment Utility
Congratulations! Your article has been published.

ericpete
Page Editor
0
How to solve seemingly unsolvable printer issues.

Users sometimes run into printing issues where all the normal steps do not seem to work. Well the steps below can show users how to take one extra step beyond the normal steps needed to remove old printers.

Users first remove any stuck print jobs waiting in the printer queue--they may have to stop and restart the Print Spooler service to remove these old print jobs. The users then will then be able delete the printer/ printer driver by clicking on it and pressing the delete button...then they can reinstall the printer/printer driver the normal way.

Tech note:
To properly remove a printer driver from the workstation; open the Printers and Faxes box; delete the problem printer;  then, from the Printers and Faxes box, click File then click Server Properties to bring up the Print Server properties box. From here, click the Drivers tab to see the list of installed printer drivers. Highlight the printer driver or drivers you want to delete and click the Remove button.

If the user cannot remove the printer this way, i.e., cannot delete it( and the user is using an computer Administrator account) the user can try stopping and restarting the Print Spooler service. After doing this try deleting the printer driver again( sometimes it requires a reboot).

Now, if the previous steps do not resolve the printing issue; there is still something else the user can try. First, re-perform the
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LVL 18

Expert Comment

by:Ravi Agrawal
Comment Utility
Good one,

Extremely helpful.

Voted Yes.

Ravi.
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If you use a Brother DCP 130C or similar Brother printer, at some point you might encounter the following problem: after you change the ink cartridge, the printer displays an "ink empty" message.
Sometimes you just need to follow the instructions on Brother's site to fix the problem.

But if this does not help, often the reason might be that your cartridge has leaked ink on the circuit board  and is causing a malfunction of the diode responsible for detecting ink level.
This usually happens when you are using third party ink replacements. Brother inks do not leak and using 3rd party replacements cancels your warranty. Service companies are usually not willing to repair this printer as it is not reimbursable by Brother.

The solution is to clean/repair the plate yourself.

Before you start remove the ink cartridges, paper tray and the back paper feed panel.

You will need to remove the plate from the printer.
To do than you need to unscrew all the screws below the cover (not the one where you place scanned material, but the one you open to remove jammed paper). Start by removing the main cover - first remove the blue element that is keeping the cover open (on the left when you open the cover). Next  remove the cable covers and unplug the cables. Open the cover fully and remove it (it will come off …
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Printers and Scanners

20K

Solutions

22K

Contributors

A printer is a peripheral which makes a persistent human readable representation of graphics or text on paper or similar physical media. Traditional printers are being used more for special purposes, like printing photographs or artwork, and are no longer a must-have peripheral; 3D printing has become an area of intense interest, allowing the creation of physical objects. An image scanner is a device that optically scans images, printed text, handwriting, or an object, and converts it to a digital image. Hand-held scanners, where the device is moved by hand, have evolved from text scanning "wands" to 3D scanners used for industrial design, reverse engineering, test and measurement, orthotics, gaming and other applications.