I got a request to see the analytics of the trouble tickets over the last year.  What would be the best reports to show this? Meeting at 1:00 central time!
Any help would be most appreciated!

Hi,

Please see https://www.experts-exchange.com/questions/29149554/Powershell-and-Remedy-Force-automation.html?headerLink=workspace_open_questions

I d like to do the same for Jira (on prem).
Apparently there is an integration for Azure Devops there too, but then a cloud solution needs to connect to on Prem Jira...?

Thanks for input!

Hello,

I'm searching for project management and gantt chart tools. Does anyone know any library for this purpose.

Thank you.

Hi guys

I'm trying to come up with an effective way of creating a budget planning system that gives myself and the directors an idea of where we are on the project in comparison with the percentage of the budget spent.

Let's say we have signed off £100,000 for a project. We start the project and by the time 20% of the project is completed, we have burned through 50% of the budget already which, which could well be a disaster.

So two things I'm asking is:

a. Is there a way that you could apply a weighting system which would in turn give you an idea of how much of the project is done? Basically, a way of measuring the percentage of the project that has been completed/incomplete through entering data in necessary fields/excel sheets.

b. Is there a way of using the budget given to do some sort of comparison with the percentage of project completed, so that you could get an idea of what percentage of the budget we have gone through in comparison to the percentage completion of budget.

All of this would ideally be done in Excel.

Does this make sense? If it does, any input would be great. Perhaps you do it a different way and it has helped you and that input may help a lot too.

Thanks for helping
Yash

Hello,

Don't know if there is a solution like this, but I am looking for a software or tool that I can use to have the programmers collaborating in software development, history software versions, privileges to access codes, able to assign programmer to specific codes, possibility to have start/end-dates for each software to developed that has been assign, possibility to have at least 2 o 3 programmers work with the code simultaneously (and when done, the software tool would merge all changes into the code) and finally some sort of history of each code on who have worked on it, who started it, who finished it.  The programmers work with VB. Net.

Thank you very much for you help.

Hello, Experts.  I just started a position and I'm evaluating cloud based HelpDesk software.  Would like recommendations on a system that will do basic HelpDesk functionality (portal to case, email to case) as well as the ability to have several Queues.  I also need good integrated Inventory scanning and management and AD integration (Customer authentication to portal and for user selection and Inventory hardware to user matching).  Reporting is also important, what we don't track we didn't do.  I've looked at several products but would like some recommendations.

My objective is to find a collaborative meeting space where people can communicate with other members around an agreed upon topic without having to adhere to a particular time. Despite this flexible structure, members should still be able to 'propose' a new meeting time and new discussion topics as-needed.

I have begun the sheet here with this purpose in mind and will add to it as more information comes in over time.

https://docs.google.com/spreadsheets/d/1DRbbnZCzkbB5aOx03bGhdJMKanOL8TECJ7S3J9E4uu8/edit?usp=sharing

Ticketing system change

Anyone have first hand experience of implementing a complete change in ticketing system

Best way to plan\implement etc

We are restructuring the ownership of documents with new staff/teams being formed.

We currently have IT Applications teams (who run IT Quality Management & still running it), IT Security Governance
(new team), IT Infra Ops.

In general practice (or commonly adopted out there), which team or person owns the 4 documents below:
1. IT Application Delivery Framework :  applications PM, IT Security governance, IT Quality Managemt, or ?
2. Vendor & Contract Management Framework : applications team, IT Security governance, IT Procurement or ?
     (a mix of IT applications, infra, security vendors but most of the vendors are applications vendors)
3. Project Management Methodology : applications PM, IT Quality Management, IT Security governance or ?
4. DR Plan : We don't have a DR team;  so hv to choose betw IT Ops, applications team, IT Security governance or ?

Any authoritative references (eg: NIST, big four consulting firms papers) will be helpful.

hi guys, I am web developer with 5 years coding experience in .net and want to jump up to project manager level. can you suggest me some pmp cert that I can take an exam and make myself qualified? I am pretty new to this field and my English is just average so I hope to take easy one.

thanks