Proofreading

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The term proofreading is sometimes used to refer to copy editing, and vice versa. Proofreading is the reading of an article publication to detect and correct production errors of text or art, but it also can include corrections to style and correctness of language, spelling and grammar. Proofreaders are expected to be consistently accurate by default because they occupy the last stage of typographic production before publication.

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Which of the following statements is correct:

I was in Spain as a student between 2000 and 2003. After finishing the first degree. I was planning to study another course but because of some urgent family matters I had to leave the country and return home.

or

I have been in Spain as student between 2000 and 2003. After finishing the first degree. I was planning to study another course but because of some urgent family matters I had to leave the country and return home.


Please help.

Thanks
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Hello everyone,

Can someone please proofread my email please. Thank you.

Hello terry,

This is a follow up email to summarize what action has been taken to solve you’re the boot up issue that your laptop was experiencing last night.

Issue: Terry’s Dell Laptop doesn’t boot up.

Terry I am very pleased that the Dell technician confirmed my suspicious that the issue that was preventing your laptop from turning on was caused by a Virus or a Malware that you probably accidentally have download while surfing the internet.

It’s important to clarify that that issue was not caused by a defected Dell laptop but instead by a user error.

On November 21st 2016 I preformed the follow action to correct the issue:

1)      Backed up Terry’s Data on a flash drive
2)      Attempted to restore the laptop using a restore point (FAILED)
3)      Attempted to restore laptop keeping existing files (FAILED)
4)      Attempted Restored laptop to factory setting (SUCCESSFUL).

After installing a new copy of Windows 10 I installed :

•      Chrome Browser
•      Norton Antivirus
•      Adobe Reader, Flash and Java
•      Installed Wireless printer
•      Started the process to install Microsoft Updates

Terry confirmed that the laptop is working great as usual after I restored the Operating System.

This 3h and 45 minutes of technical service is free of charge as courtesy. Terry, remember that next time that there will be a technical issue generated by the user a regular charge will be applied.

As we …
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Hello Everyone,

can someone proofread this email for me and make sure that it understandable and with less grammar error possible please

Thank you,

Hello Tracy,

Thank you for your time in providing very important information about you current network needs, this will help when switching your Phone and internet service provider from Verizon to Comcast in a more efficient and smooth way.

As per our phone conversation below is a summary of the main points discussed this morning:

1)      Currently T P C doesn’t have internet connection. Tracy connect her Mac Computer wirelessly borrowing the wireless internet from “Culture Counter LLC Guest”

2)      The installation of the new Comcast router has been schedule by Tracy Davis on Friday December 2nd from 10:00am to 12:00am. The new Comcast router will be installed under the Desktop counter in the same location where the current Verizon router is installed. Comcast confirmed that the new router can be installed under the Desk counter.

3)      Tracy has already requested to ported the current Verizon phone number 202 347 8850 to Comcast when she placed the Comcast order.

4)      There is only one phone that must be connected to the new Comcast router, it is the AT&T CL4939 located on the top of the desk counter.

5)      As soon as the Comcast Technician has completed the installation and activation of the new router xxxx will be connecting one (1) analog phone located on the top Desk counter and one (1) Mac computer wireless to …
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Can someone please proofread this email please, Thank  you.

Good Morning xxxx
,
I have very good news for you. I spoke with the xxx Account Manager this morning, I explained that while we were waiting for the ordered laptop to arrive you purchased a new laptop on your own. I explained that when  I received your laptop on Monday September 26th (two days earlier that what we were expecting it to arrive) I set it up for first time use, and I called you to schedule  the  delivery, you didn’t want it anymore due to the fact that in the meanwhile you had already purchased another one.

The xxxx Account Manager told me that they would take your laptop back and wave the restocking fees. They asked me to factory restore your laptop before shipping it back to them, this will take about one hour and I will be more than happy to do it free of charge and as a courtesy to you.

Dell said that it will take approximately 40 days to for the refund process to be completed. As soon as  I receive the refund from xxxx I will be able to cut the check to you too. The check will be cut for the amount of $841.00.

A charge will be apply in the amount of $ 240.00 for setting up your laptop as we agreed.

The amount you paid was $1,081.00 for the xxxxx Inspiron 5000 Series Intel 13”and included the antivirus $ 49.00 and the setup fee $ 240.00 ($ 1,081.00-240.00= $ 841.00)
 
These are the details about the charge for setting the Laptop up for you:

•      Creating a Anne Metcalf Profile …
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Dear XX,

I would like to have below clarification regarding the course before I proceed further to enroll.

If for some personal reasons, If I want to to give a pause to the course enrolled for a duration. In such case, how do you manage my subscription?

Please let us know in detail the terms and conditions for the above scenario.

Regards
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All technical issues from server side has been resolved(like Memory, File system level bankup … …etc.)
Apparently environment is stable now.
Dear XX,

this is to inform you that, The only task left is- to take VHD backup of each v-server, for which we need one more new dedicated v-server, and David has already started communicating with HP.

Despite the above task is pending, it is not going to obstruct the work to proceed further.

You may Please proceed to migrate and perform testing the application in new environment.

Once everything is fine from your end, please let us know, we all can decide whether to go Live with/without VHD level backup.

====
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Until today I am under the assumption that,  Row over this matter concluded long before. After getting your call yesterday, understand apparently  it was not true.

A  month before, when you whatsup me asking about my whereabouts to receive a call from your Uncle , during the discussion I express my un-willingness to involve in this subject.
I tried to explain you  soon after I done with that call, for some reason you couldn’t pick up my call.  However, I did a message to you.

It appears me, the issue is complicated to resolve dispute between agents.
(In first place, Who are we to manage that !!) It is their personal call.

As I am just being a customer, not our part to involve to manage relation between the agents.

As I am here in ABC, my family who manage finances at home-xyz city, If I explain them,  I am sure they will get more confuse & concern about the things going behind the scene and embroil in this matter.. ..which is not healthy!!!!!!!!!.
As the latest example yesterday, when you called me, unknowingly, implicitly you got into this subject. it is going to expand with non-actors which is going to create lot of head-ache who has no role to play in house dealing & agents personal issues.

Having said that, As we already been at the burden of getting house at expensive rate for just single portion,which is attached to a function palace hotel which is typically a very noisy place, which is huge drawback... ..but have to compromise for the time. However, …
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4. PROPOSED SOLUTION

AAA recommends the following approach in order to improve the overall system and user experience for the xxx team.  The project will be broken into the following seven phases:

4.1 Phase 1: Initial Optimization of Company PCs Infrastructure Assessment
(This phase is in Progress)

All the 8 computers will be thoroughly cleaned and securely protected. The computer cleanup will be scheduled with xxx employees to make sure that no disruption of work will affect the staff.  AAA will optimize, clean, and make sure that all three machines are patched and working at peak performance.  This will increase the company’s productivity and staff efficiency.  So far 5 out of the 8 computers have been completed. Next computer in the list that need attention are Joanne, Tracy and Dan’s computer.

Kelly’s old computer has been replaced with a new one. And two additional computer have been push cased and setup for new user like Brianna and DM Temp in the accounting. I highly recommend to completely format Jim’s computer after the QuickBooks project is completed, that computer has serious issues and the cleanup improved the situation but was not enough to fix all the issues. When a new computer is purchased should be purchased considering the business needs.

4.2 Phase 2: Infrastructure Assessment
 
AAAA will perform an onsite assessment of the xxxxx’ IT infrastructure network identifying and documenting every piece of equipment needed to run the business …
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3. SITUATION SUMMARY

3.1 Current Environment

Network Environment: Currently xxxx is experiencing very slow network performances. The computers are freezing in the middle of their work and all run very slowly.  The printers are working intermittently. The wireless router drops the signal of the connected devices causing an unreliable connection.

Company Computers: The majority of computers are infected with viruses and malware and they are running very slow freezing multiple time per day. Some computers are outdated, they are running with antivirus expired or even without antivirus at all.  Some computers can’t scan, or print. When they try to open a webpage the cursor sits and spin instead of opening the new webpage. One computer has profiles corruption and easy task like installing a printer or any software become a nightmare. Some computers are old and should be replaced.

Switch: The current switch in place has no sufficient Ethernet ports available to host new computers. There are no available ports to connect Ana’s computer and the new QuickBooks computer and eventually any other new additional computer that may be added in the future. Some computers/ devices are connected improperly to the router due to the lack of Ethernets ports on the switch. This configuration may cause network instability.

Internet Service Provider: Currently xxxx uses an obsolete modem connected to a wireless router.  The internet speed delivered by these two devices is 16Mbps. …
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Hello Everyone,
I am informing everyone about the next two steps that will be happening at xxxx on Saturday 20th and Tuesday 23rd.

Saturday August 20th.

This Saturday August 20th Jim xxxx will purchase a new switch and install it.  When the new switch will be installed and more ports will be available, Jim will run a new cable from the switch to Ana station in which a new computer has been set up. Jim also will make sure to separate the Ethernet cables needed for the phone system from the Ethernet cables needed to run the computers network. This cleanup/switch upgrade must be done before the COX technical team install the new Router. In this way we will avoid confusion for the COX team and will avoid them to inadvertently bringing down part of your network.


Tuesday August 23rd

The Cox Technician is scheduled to come on site and upgrade your old equipment between 10:00am and 12:00am on Tuesday morning. They will replace the old modem with a new Modem/Router/Firewall with Wi-Fi capability.  Switching from the current situation in which you have two separate boxes one for a modem and one for a Router to only one box that combine Modem/Router/Firewall should fix the dropping wireless signal that you have been experiencing lately. It will also greatly increase the speed of your internet performances. You will be upgrading your internet from 16Mbps to 200Mbps. This will allow the 23 devices in your organization to be connected simultaneously without experiencing …
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Currently XXX is experiencing a very slow network performances. The 8 computers are freezing in the middle of their work and run very slow.  The printers are working intermittently. The wireless router drops the signal of the connected devices causing an unreliable connection. QuickBooks runs very slow and often locks the user out or don’t allow them to print invoices properly, in the past few weeks the situation is getting worse forcing the accounting team to restart Jim’s computer several times. XXX currently store their company data on their local PCs and the QuickBooks company files on a flash drive. Some computers are infected with viruses and malware. The XXX team would also like to have the capability to share information inside and outside of the organization. XXX is using Cox as Internet Service provider and their current speed is 16Mbps. The majority of the accounts and licenses have been created/purchased as home user account instead of business user’s account, as a result there is lack of licenses organization, no possibility to add or to expand licenses and lack technical support. For every simple task is more the time spent asking for information than the actual time that it takes to fix the issue. Some computers are old and should be replaced.
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Hello Perry,

I finally complete the project on your new laptop successfully. As I mentioned on my text message when I received the laptop the laptop was freezing, there were some updates stuck and when I tried to run a speed test on the wireless card I was receiving only 90Mbps instead of 150Mbps. something was truly wrong with that laptop. I spent about one hour troubleshooting these issue with no luck. In the end I had no choice but formatting entirely the laptop.

Troubleshooting the issues, formatting the laptop, configuring and updating windows 10, and installing the antivirus took 4 hours and 30 minutes. In my estimated I planned around 3 hours for this project. Therefore, I will stick with 3 hours in the invoice. Copying data, installing QuickBooks and connecting it to the quick book server it’s a separate project, must be done at your office and will be billed separately based on the time it will take.
Now your laptop is perfectly new and works like a charm. I run the speed test again on the wireless card and this time I got 150Mbps.

I will reinstate what I mentioned to you a few times, with a business like yours with multiple computers in order to guarantee your equipment to run smoothly and efficiently you should considered to enroll on an ongoing monthly or quarterly maintenance. Cleaning the computers every 8 months or so its not a surprise that we will always find unpleasant surprises.

I will call you tomorrow to schedule the day and time to take …
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Can:
downarrow
uparrow
rightarrow
leftarrow

be expressed as one word in a technical doc. (e.g. a user manual)?

Dictionary.com contains only uparrow:
http://www.dictionary.com/browse/uparrow?s=ts 

My Word spellcheck flags righarrow,but seems to OK the rest.

Thoughts?

Thanks,
Steve
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Hi,

I am documenting the UI for a Web App (authoring in Confluence). I am a bit stuck on the a portion of the application that contains six tabs, redacted for this question.

1. Drinks
2. Salads
3. Soups
4. Sandwiches
5. Entrees
6. Desserts

Hungry yet? :)

"Drinks" has its own data format and commands (e.g. sorting, etc.)
The remaining tabs are different from drinks, but they all display the same data, except for the first column. They all have the same commands, but again, these commands are different from the Drinks tab.

At the outline level, I'm thinking  something like the below for starters.


1. Introduction.
2. Tabs
    a. Drinks.
        1) Displayed data.
        2) Commands.
        3) etc.
    b. Salads.
    c. Soups.
    d. Sandwiches.
    e. Entrees.
    f.  Desserts.



The question is though, where to put the content about the data format/commands that b,c,d,e,f have in common? I can't repeat it within each section. Accordingly, I've proposed two possible locations below in italics.


1. Introduction
<OPTION1: ???. Information about tabs b - f, at same level as Introduction and Tabs.>???
2. Tabs
    a. Drinks.
        1) Displayed data.
        2) Commands.
        3) etc.
    <OPTION 2: ???. Information about tabs b - f, at same level as each tab.>???
    b. Salads.
    c. Soups.
    d. Sandwiches.
    e. Entrees.
    f.  Desserts.



Option 1 (before the list of tabs) …
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Dear Hassan,

A couple of weeks ago Lana called me informing that the 3 range extenders that Billy has purchased were arrived. I went to the xxxxx xxxxx and I set them up. Due to the fact that the internet package in place is too small there was not enough bandwidth and I couldn't connect the range extenders. Considering that for months now, the range extenders connect sporadically,  I called Comcast and troubles hooted the issue with them. We found out that the router had two issues: 1) the routers was wrongly provisioned, 2) the splitter was sending a very high frequency to the router creating signal instability. I requested to replace the router and a technician came out at no cost to solve the problem.  After this problem was fixed I thought I was able to make the sensors working but again there was not enough bandwidth to push the wireless signal to the 4th floor. At that point I called Comcast and explain the problem. I asked an upgrade trial for 3 weeks from 50Mbps to 150Mbps so that I could test the equipment and see if increasing the bad with would have solved the problem. We received the 150Mbps and I was able to connect successfully all the sensors in each unit, even in unit 403 and 418 that we were never able to connect before.  I have attached the screenshot of the portal which shows all the devices are connected). Another very important discovery I have made was when I logged into the router I found out that 7 people were connected to the office router with a …
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Hey everyone,

I have a feeling there may be multiple opinions on this one, but looking for some feedback.

I am documenting a web app that contains numerous forms to fill out. To guide the reader, I sometimes give examples for data that can be entered (e.g. recommended values). If I am providing screenshots:

It is Technical Writing best practice to show the form with no data in it, or with the data filled out? I tend to lean toward the former; however, in some cases the fields are pre-populated with default values that may differ from the recommended values mentioned in my text.

Thanks,
Steve
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Hello All,

I have attached the quote/proposal for the installation of three new range extenders at the x. x will pay y bortoletto owner of z only if after the installation the sensors of unit 403 and unit 418 will successfully connect report to the portal. The payment will be done for the amount of $360 as soon as the successful connectivity is verified and not later than a week after the installation. The x will provide the three range  extenders that I recommended. Once I will receive the devices I will schedule the I installation date.

I have attached the installation quote.

Thank you everyone,
0
Hi,
I'm importing a Word doc into my company's Wiki,  in Confluence. Unfortunately, the Confluence "Office Connector" has several documented issues (and one I noticed that is not documented) that compromise the formatting. What was a nicely formatted Word doc looks rather poor in Confluence.

Here's the link from Atlassian (who supports Confluence) per these issues:

https://confluence.atlassian.com/confkb/office-connector-limitations-and-known-issues-170492994.html

The worst issues for me:
1. Whitespace is messed up. Most apparent with blank lines between text, and lost centering.

2. This one I don't see documented. I have some JSON code. "Examples:" is text above the snipped.)

Examples:
{
   errors:
   [
       { 
                Field: “DueDate”
                ErrorMsg: “Invalid Date Format: 20160131”
       },
	   ]
	
}

Open in new window


Somehow, Confluence adds some auto-numbering. (The below is a screenshot.)
Confluence Rogue Autonumbering
Bottom line:
1. How can I "fool" confluence into not removing my whitespace.
2. Same question to avoid the autonumbering.

I want to make my changes in Word as much as possible. While I can change in Confluence, i would lose those changes if I had to make significant changes to the Word doc and re-import it.

NOTE: I had to save my DOCX as a 97-2003 Word Doc b/c of Confluence issues importing DOCX .

Thanks,
Steve
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Hello, all,

Today, I went to the x and I run the final test for unit 403. I bridged the high power Wi-Fi AC1900 range extender directly to the router in the management office downstairs. It was a success. The range extender was able to broadcast a sufficient signal into the closet to make the sensor to report immediately to the portal.

Note that the range extender should be mounted between the two windows in front of the management office in order to repeat properly the signal to unit 403.

I have attached a screenshot that show the successful connection of the sensor to the portal.

In summary, we need 3 Range extenders. 2 for the unit 418 and one for the unit 403.

Please let me know when they arrive and I will schedule the installation.

Thank you everyone,
0
Enroll in June's Course of the Month
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Hi,

I'm documenting a web app. if I want to instruct the user to click a particular choice (for lack of a better word), I write something like:

Click Exclude.

However, suppose I have a field (call it PhoneNumbers) where, if you click in the field itself rather than on the field name, a popup list of phone numbers comes up and you have to do something with it.

Would the proper terminology be "Click in ______" e.g.

Click in PhoneNumbers

the distinction being the addition of the preposition "in"?

Thanks,
Steve
0
Hello Experts,

Which way is correct in writing as I'm confusing with the "Troubleshoot vs Troubleshooting"

a. "I'm so sorry to hear that you have an issue with the Microwave and want to say thank you for the troubleshooting you have done."
b. "I'm so sorry to hear that you have an issue with the Microwave and want to thank you for troubleshoot of the issue before you called me for help."

Thank you,
0
Hello Experts,

Which sentences is correct?

a. "The reason I was not happy is because you had done something wrong."
b. "The reason I was not happy is because you have done something wrong."
c. "The reason I was not happy was because you did something wrong."

Thank you,
0
Hello Experts,

Which one is correct when I write this:
a. I emailed customer and asked him...
b. I emailed to customer and asked him...

Thank you,
0
Hello Experts,

Please help with one is the correct way to say:
a. "Let the door remains open for another day".
b. "Let the door remain opens for another day".

Thank you,
0
Hello Experts,

{We do not take any responsibility} or {We do not take any responsibilities} as I understood, "any" is considering as more than one, so responsibilities has to be in this case.

Thank you,
0

Proofreading

355

Solutions

1

Articles & Videos

196

Contributors

The term proofreading is sometimes used to refer to copy editing, and vice versa. Proofreading is the reading of an article publication to detect and correct production errors of text or art, but it also can include corrections to style and correctness of language, spelling and grammar. Proofreaders are expected to be consistently accurate by default because they occupy the last stage of typographic production before publication.

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