If you've ever provided Telephone or Remote support to non technically minded computer folks, I'll bet you've faced the challenge of how to get them not to type a web address you're giving them by phone into Google, Bing, Yahoo (or any other search engine they might favor) rather than enter it into a browsers address bar.

I've been using the following trick for a while and think I've managed to save some of my hair as a result!

1. Tell them to open their favorite web browser
2. Press CTRL + L (instruct client not to touch any other keys)
3. Tell them to type the web address you need them to go to - like support.me

Support.me is just a web alias for the Logmein Rescue app that I subscribe to.  Do you have any favorite tricks you like using when giving telephone support? Please share them in the Comments section below.

Hit the thumbs up button if you hadn't heard of (or forgotten about) this useful shortcut :-)