Remote Access

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Remote access may refer to the connection to a data-processing system from a remote location, for example through a virtual private network remote desktop software, terminal emulation, or the activation of features of a business telephone system from outside the business's premises.

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Remote Access:
We all know the first name that comes up in our minds but they're just WAY overpriced!

If you are like me, an avid remote access repair technician, what would you use / recommend?

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by:Brian B
You will probably get more answers if you ask this as a question rather than a post, but there is also somewhat related information in this question: https://www.experts-exchange.com/questions/29039362/What-is-Wrong-with-Teamviewer-Alternatives.html
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by:247computerdoctor
the link above isnt really helpful, "what is wrong with teamviewer"... the answer is that his company IT was blocking it. not TV's fault.
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If you've ever provided Telephone or Remote support to non technically minded computer folks, I'll bet you've faced the challenge of how to get them not to type a web address you're giving them by phone into Google, Bing, Yahoo (or any other search engine they might favor) rather than enter it into a browsers address bar.

I've been using the following trick for a while and think I've managed to save some of my hair as a result!

  1. Tell them to open their favorite web browser
  2. Press CTRL + L (instruct client not to touch any other keys)
  3. Tell them to type the web address you need them to go to - like support.me

Support.me is just a web alias for the Logmein Rescue app that I subscribe to.  Do you have any favorite tricks you like using when giving telephone support? Please share them in the Comments section below.

Hit the thumbs up button if you hadn't heard of (or forgotten about) this useful shortcut :-)
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Expert Comment

by:Kyle Santos
I'm constantly using CTRL+SHIFT+T to recover tabs I've closed recently, and CTRL+T to open new tabs.  I'm on Chrome.
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by:Brian B
Even in the early days of Windows, when I was doing phone support I would not have a caller drag and drop files, since they inevitably end up accidentally dropping them in the wrong place. I tend to favour R-click Copy and R-click Paste... or even resorting to the command line for particularly tricky situations.

This may be less prevalent nowadays with using remote connections rather than guide the caller. However these are still helpful tricks for bad or slow remote connections.
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Remote Access

7K

Solutions

10K

Contributors

Remote access may refer to the connection to a data-processing system from a remote location, for example through a virtual private network remote desktop software, terminal emulation, or the activation of features of a business telephone system from outside the business's premises.