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Remote Access





Remote access may refer to the connection to a data-processing system from a remote location, for example through a virtual private network remote desktop software, terminal emulation, or the activation of features of a business telephone system from outside the business's premises.

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We have a client running a pathology database by publishing particular applications using MSTSC for a thin client interface.

The most recent Windows update has caused the Caption of one of the windows in the application to be displayed as blank in the client. Using a laptop with an older version of Windows shows the correct caption.

Is anyone aware what might cause this issue in MSTSC Client Windows. It must be a client issue because running the client on an older version of windows the caption is OK.

It is possible that caption length, or the presence of some particular character in the caption text is causing the problem.

We use our scripting language to drive this system and it relies on the Window captions to ensure that we can check that the software has reached the right window.
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Good Morning. I am configuring RDS 2016 for my clients. And i completed setup of 2 connection brokers 2 web servers 2 session host servers and 2 gateway servers in place. We also have f5 vip with a url to test internally first. When i publish two RemoteApps into the portal it is connecting but with a session created asking to click OK and then it is asking for credentials to login to App Servers. I have settings under deployment "Donot user default gateway servers". Is thus something you can help me looking into the configuration and help me go through the process. Thanks
Hello Experts,

I am not a Microsoft person but due to work situation I get involved in Microsoft connectivity issues. We have RDS site and we publish applications in the site . Users are given VPN access to the company site some users use their own laptops - non domain and some are in the domain. users connect to the company network via vpn and access the RDS site and can click on the icons that represent the application and it will launch a remoteapp for them.

I have two users with windows 10 , they connect  to the vpn and can login to the RDS site but when they launch the Remoteapp application  they get weird message but I tried from my personal laptop which is windows 7 and login as them and I was able to launch the applications with no issues. I wonder why is that.

The error message they get is Starting your app --> initiating remote connection , and a window pops up that shows
RemoteApp disconnected with red X
Remote desktop can't connect to the remote computer "xxxxx.domain.com" for one of the reasons:

1. your user account is not authorized to access the RD Gateway " xxxx.domain.com"
2. Your computer is not authorized to access the RD Gateway"xxxx.domain.com"
3. You are using an incompatible authentication method (for example, the RD Gateway might be expecting a smart card but you provided a password)

This error message does not show up when I use the windows 7 laptop. Does anyone know what is the problem and how to make this work for these users.…
SSL CertificateHi,
I am try to set up Remote Access in Windows Server 2016 essentials and it is asking for SSL certificate.
(1) Is buying a certificate a must to set up remote access in Server 2016 essentials?
When I set up Remote Desktop Access in SBS2011, I used server-generated certificate which does not cost any money.
(2) If I am going to  set up Remote Desktop Access in Server 2016 Standard, do I also need to purchase SSL certificate? No server-generated certificate available anymore?

Hi Community,

We have one TS + One AD/FS
We enable UPD User Profile on the TS.
Now storage is getting a problem, some users have .ost file charging the UPD disk.
What i'm looking to do, is migrating some of the users (not everyone) to the FS server.
Migrating UPD keeping permissions could be achieved this way:

For my understanding, I will need to redeclare UPD path on the RDS server.
Is this possible to have different UPD location for specific users?

Thank for your hints!

The RDP remote machine is a Windows Server 2012R2

• The local admin account cannot rdp

o The account is in Administrator Group
o The Error shows when RDP with this account at NLA:

“Your credentials did not work.”

“The credentials that were used to connect to server name did not work; please enter new credentials.”

• Domain account can log in without a problem, but both local admin account and the doamin account can log in through console.

So the error doesn't indicate the literal meaning since the credentials works though console.

• After disabling NLA on the remote settings, the RDP works.

How to fix the problem?
Remote Session Host doesn't seem to install.

The server is a Windows server 2016; it has an issue installing the RD Session Host

The server has RD Connection Broker, RD Web Access, RD Session host's installation process through Server Manager. It is a "standard deployment".

The server doesn't show RD session host role in Server Manager's UI "Remove Roles and Features" even after the process of installation in Server Manager.

When creating the RD session collection, there is an error " 'Server's FQDN' unable to configure the RD Session host server. Invalid operation", but the collection appears on the RDWeb Access.

After connecting to the RDweb and RDP to the server, there is an error " There are no available computers in the pool. Try connecting again, or contact your network administrator."

The RDS Installation process stuck at creating session collection because of this error.

There are articles on the internet showing the same error on server 2012, we've checked these articles and checked the server local group policy

The Local Group Policy -> Windows Components->Remote Desktop Services is checked as default/ 'not configured.'
We have a client with one physical server running four virtual servers.

This morning all users workstations froze and the virtual servers became disconnected. We can see that they didn't shut down at any point. All servers went off within around 10mins of each other and a further 10mins to all come back on and users working again.

We'd like to know what may have caused this?

Below are what I can see in event viewer around the time this happened:
SQL (Virtual) - The processing of Group Policy failed.  - 10:52:39
Server - The WinHTTP Web Proxy Auto-Discovery Service service entered the stopped state. - 11:01:15
Exchange (virtual) - Warning - A process serving application pool 'MSExchangeServicesAppPool' failed to respond to a ping. The process id was '5416'. - 11:01:51
RDS (Virtual) - A process serving application pool 'DefaultAppPool' failed to respond to a ping. The process id was '4508' - 11:09:27
File (Virtual) - No errors

Any further information needed, just let me know.
Hello Experts,

I am in a new environment and I have a issue from users reporting that when they connect to the RDS url link and login and click on the remoteapp  they get this message that your computer cannt connect to the remote computers because the remote desktop gateway server is temporarily unavailable.

My issue is I do not know where to check , I have list of 4 servers that I pulled from RDS Remote Access Server properties ( it has 4 servers listed) , and RDS Management servers properties ( it has 2 servers).

What could be the issue? what shall I do?

Thank you.
All our PCs are set to sleep after 20 min.
Sometimes I need ot log in remotely to one of them so I remote into our server (which is always on).
If I'm lucky I can RDP from there into the workstation, but in most of the cases I cannot.
We tried configuring the PC BIOS + Windows for wake on lan, but it's not reliable.

Any suggestions?

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Good day Experts Exchange

We are experiencing an issue where our staff members are unable to use numlock when logging into their remote app sessions. This is causing them to type incorrect passwords.
Numlock works fine locally and also when logging into a regular remote desktop session but not with remote app sessions. Our terminal server is running 2016 Standard. Please advise.

We have an RDS deployment which consists of a RD connection broker server and 4 sessoin hosts.  All are running Server 2012R2.

Recently we have lost the ability to shadow sessions.  The connection appears to be made OK and the user is prompted to accept the connection however nothing then happens, if you try again it generates an error message saying the session is already being shadowed.  I have also tested it from the command line and the same issue occurs.

I have tried to install the recommended KB4057401 patch on the Connection Broker and the Sessions Hosts, but I get an error message saying "The Update is Not Applicable to your computer"  As far as I can tell all the pre-requisite updates are installed and I have redownloaded the patch to make sure it is the correct version.

We do run WSUS as well for updates but I can't actually see the update installed on the individual servers.

Hopefully someone can point me in the right direction, we don't rely on shadowing but it would be good to get it sorted :)

Hi guys,

I have a few HP Elitebook (4k display) running windows 10, and a second screen using RDP to a Server 2012R2 RDS server.
My problem is, when I enable the PreferExternalManifest in the registry to fix DPI scaling it will no longer allow multiple screens to work.

I have tried using the program options (aka "Use all my monitors" in the display tab of MSTSC, as well as mstsc /span /v:server and mstsc /multimon /v:server

When i disable PreferExternalManifest it works with multiple monitors, but fails to render well.

Has anyone come across this and found a fix / workaround?
Hi guys,

Hoping you can assist. I'm encountering an issue with one of our older Server 2008R2 terminal servers where when any user connects in, they will see 2 cursors, the second cursor lagging behind the first.

This is occurring when ThinClients, PC's and even other servers establish an RDP session to the server in question.

The server is in a farm with another 2008R2 server, they have the same patches applied, the issue is not present when users connect into the other server.

The second cursor is being displayed by the server itself. In the video attached, the black cursor is the default ThinClient cursor, and the white cursor is being duplicated and shown by the terminal server.

This server is a VM running on an ESX 6.0 host. I reinstalled VMWare tools which did not resolve the issue, I noticed this version was out of date however so I downloaded a later version from the VMWare website. I have now installed VMWare Tools 10.2.5 and rebooted but unfortunately this didn't resolve the issue either.

Am I missing something basic here?
We require a Remote Desktop Session Host (RDSH) server without Active Directory in the environment. We have around 5 users.

Is this a supported configuration by Microsoft? I am not able to find anything online.

What issues if any will I encounter with this RDSH setup without AD?

We use LogMeIn Rescue and configure hosts on our servers and other devices. Is there an option to disable or turn off the hosted device monitor?

The concern is someone closes the host while we're logged in as admin. We understand it's unlikely with the location of the servers and who's onsite (the majority of the time it's our clients trusted staff). There are times cleaning and phone techs, etc are standing next to the server. We looking at this as a precaution. What would be great is something similar to RDP how the remote connection is locked from public viewing. Note, not looking for another solution because we have a contract with LogMeIn.

LogMeIn hasn't really been any help discussing with them and their forums are nothing like this...not that helpful.

We turn off the monitors but they get turned back on and this doesn't help with security. We prefer to have the ability to block the monitor on the host from being seen by end users.

If there isn't a solution to this we'll just disconnect the monitors and view other options when our LMI contract ends.

Thank you.
I can't get past 2nd Authentication on my Remote access server.  

Remote Access 2nd Authentication won't authenticate.  I am  using web access to allow a user to launch remote desktop to attach to their computer at work.  I have hosting all RD services on a single Hyper-V server running Server 2012.  I can login to RDWeb site a see my applications (Remote Desktop, Calc). I click on either app I get the remote app warning shown in Picture 1..  When I click connected I am prompted to Authenticate again with the screen in picture 2 .  I can't get past this screen even with proper password.  I have tried various user/admin account still no go.  Why can't it authenticate?  The really sad part is I had it working yesterday with 1 authentication and have done this to myself.  I am not sure what I changed to cause this.  Thanks.
Hello, we have an RDS server with apps configured and specifically about 30 users using Outlook with their mailbox configured...

Now we want to add a second RDS server for load balancing, problem is, users are not competent enough to reconfigure their email, and its a big admin task for us.

Any ideas to help me make this new RDS painless for outlook users?
RDS server farm user profiles.

I have noticed up to 100+ separate user profiles for several users (user.000...user.101) on the rds servers user folder and believe these to be temporary folders which can all be purged. Can these be deleted and is this something I can stop happening through GPO?
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We currently have about 100 in our RDS (Windows 2012 R2) environment. We're expecting to grow to 500 in the next 6 months. We're running into issues where users run multiple programs and/or browsers which weighs on the hosts. We'd like to quota (processor and) memory usage on a per-user/session basis.

I'm running into authentication issues when trying to use the mmc from my domain laptop to remotely connect to a Windows Embedded PC that is in a Workgroup.  I am able to use the net use command to access the remote IPC$

PS C:\> net use \\\IPC$ /user:administrator
Local name
Remote name       \\\IPC$
Resource type     IPC
Status            OK
# Opens           0
# Connections     1
The command completed successfully.

Open in new window

However, when I try to launch Computer Management from the command line, I receive an Event Viewer window, saying "Access is denied(5)":
compmgmt.msc /computer=

Open in new window

I also used mmc to load the computer management snap-in to remote host  I then saved the session to the Desktop.  I then ran the program as a different user (Shift+Right-click), but was still unable to connect using the admin credentials.

If I am unable to get this working, is WinRM still a viable alternative, or has that been replaced with a newer tool?

Thank you


We have a Windows 2012 RDS environment which has user profile disks setup on a file server hidden share and roams user profile data in there - please see the attached.  

For some reason, when I login as a user who belongs to the user group which is supposed to have access in the collection session, I am not seeing the profile disk is being created in that hidden share being specified in that location.  Instead, the user profile is created in c:\users on the RDS host.  

The hidden share also shows other many profile disks are successfully created.  

Please advise where I should start troubleshoot.  

Having issues with slow RDS farm, all servers are 2016 and up to date.

The RD Web access is very slow, connecting to the servers directly over RDP is quick.
Internal/Local connection to the RDS farm through RDWEB is quick, only users connecting from outside the network have the slowness issues.
Ticking the bypass RD gateway on local connections is enabled, when this checkbox is unchecked the local users also experience the same issue.

The client computers are a mix between Windows 7 pro and Windows 10 pro machines.
Remote users connect over a VPN.
Using a self signed certificate because we don't want to publish the servers to the internet.

Thank you for your time
How do I get list of members of Local Administrators group of computers

thing is that for every machine i have like 4 or 5 administrator users and i cant test one by one.

Im using PSEXEC to registry first the admin and then use psexec

psexec.exe \\MACHINENAME -i notepad
cmdkey.exe /delete:MACHINENAME

But in ceratin machines, i dont know local administrator for use comman mentionede above, so i cant use psexec correctly
any tips for getting local administrator users on a remote machine
Need assistance understanding getting my RDS deployment certified.  I have created on Collection on one server (only needed to run excel 64-bit) and I am not sure how to get the certificates on the box under the deployment part of RDS.  We have a CA on-prem and I am really really unsure how to correctly get the whole thinking working so users don't get warnings everything they try to rdp to the app.  The Remote app is working fine put they have to except the warning from an untrusted published app and then they click ok and then have to sign in with windows account and the app opens.  PKI is a whole animal in its own and I am so confused when trying to research it.  I just need clear steps on how to do it, either I find steps that make no sense to be or steps are missing.  Any help would be greatly appreciated, I just need to know where to submit a request and how to import back or however it goes.


Remote Access





Remote access may refer to the connection to a data-processing system from a remote location, for example through a virtual private network remote desktop software, terminal emulation, or the activation of features of a business telephone system from outside the business's premises.