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Skype is for doing things together, whenever you’re apart. Skype’s text, voice and video make it simple to share experiences with the people that matter to you, wherever they are.

With Skype, you can share a story, celebrate a birthday, learn a language, hold a meeting, work with colleagues – just about anything you need to do together every day. You can use Skype on whatever works best for you - on your phone or computer or a TV with Skype on it. It is free to start using Skype - to speak, see and instant message other people on Skype for example.

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I've had a Skype account for many years, but haven't used it in the last couple. The other day I tried launching it, but it wouldn't work!? I noticed an icon on the desktop labeled, "SkypeSetup." So, I decided to try it. Unfortunately, my efforts have been in vain.

When I double-click the SkypeSetup icon on the desktop, I get the following:

After clicking on the "I agree – next" button, I get the following dialogue:

And a few more seconds of the same…

Shortly thereafter, the process terminates with the following error:

After I click the OK button, I get the following dialogue:

Assuming I can rectify the problem by removing the current installation of Skype, I open Control Panel, click on "Uninstall a program," and select Skype from the list of programs. When I click on "Uninstall," I get the following dialogue:

After clicking the "Yes" button, I get the following dialogue:

After a few seconds, I get the following dialogue:

When I click the OK button, I get the following:

When I click the OK button, I get the following message:

When I navigate to the ProgramData\Skype folder, I find the following…

It appears as though there are two MSI files in that folder, including the one to which the uninstaller defaults. I've tried selecting each, but neither one will run. I'm not sure where to go from here.
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I have installed Skype for business and it works in mobile but it doesnt work in PCs. I get the below error.
The server is temporarily unavailable. If the problem continues please contact your support.

We have Azure AD Connect software that currently sync our AD password and users to Azure portal. We have installed Skype for business locally and we can log into this software by manually put in our AD username and password

We dont have local front end skype server and we only use skype for business for one -to - one collaboration. Authentication will be from Azure AD

Now we would need to improve this so users dont need to put in their username/password manually. I can see the option for seamless SSO and Modern authentication


Basically from my reading, you would need to turn on SSO in Azure AD connect tool and this option will then be available in  Azure portal, adding 2 Azure URL into intranet zones and that is

I just wonder if anyone here actually implement this and can share some experience. Any chance of implementing this solution for some testers first before rolling out to the whole company as if I made the change in Azure AD connect tool, it seem to apply to all users
I'm running a test network at the moment. So it is all separate from the main network. I have setup Windows Server 2016 and I want to set it up with messaging? The business I'm at isn't using a domain.  I figured if I can test it and set it up and connect to a few test clients then I'll roll it out slowly into the new year. I also have 4 static ip's I can use. I want to setup the test server with one.

The organization is about 60 users and i'm looking for a free or super cheap way to accomplish this. I think Skype for business costs money. Id like to ideally setup exchange and then Skype. Mainly my interest is a messaging client? with out being on a domain I realize I cant lock or change the user but each user has access to our current server. I can always install it on each profile.

This is somewhat new to me, I'm looking for any suggestions.

My other issue is with a static ip. I have ISP > Netgear R8000 > Rosewill Switch > Patch Panel ( 5  statics). I have tried to setup a router with no DHCP and also with DHCP to my test server so I can set it up with a static ip but no dice. When i plug it into the R8000 no link, the light just stays amber. The switch wont do anything. The linksys router using a 10. private ip. I was plugging it into the switch and then the R8000 which only supports one static ip. That current static ip is being used by the users.


I'd like to get the test server on …
We've recently noticed a problem that started happening.
We have former employees who's emails are attached to another users mailbox so that they can get the emails the former employees. Because our policy states that their mailboxes must be removed and archived.

The users will turn into the former employee in Skype, and Exchange, even though the email used is the correct email. while in SharePoint if you hover over them it shows the proper user name but the contact is the other users information.

Is there anyway to fix this? we have tried applying patches and updates. It might have been happening before but recently we have had a lot of departures.
I know Skype users are homed Primary Registrars FE, but is there a way to move a certain user to a different FE on same Pool? There must be!
Suppose you had a MS Skype Analytics Call that was marked GOOD, with no jitter and 1% average packet loss. But the call shows Maximum Packet Loss of 65% and the user was not happy with their call. Is there any means to get more details as to the distribution of high packet loss during the call? e.g. with there 10 moments of high packet loss between 40 and 65% during the 30 minute call? Or was there just one occurrence of 10 seconds near the end of the call where 65% loss was noted and recorded? Thank you.
Imagine that you have a Skype client on a Windows 10 laptop - wired 1Gbps connection to a LAN with no bottlenecks and 10Gbps to the Internet which is but 10% used at most. The one odd thing is that packets to the MS Edge server take 80ms to get there but 108ms to get from that edge to your PC. The question: could this asymmetry of send/receive latency result in higher than usual Maxiumum Packet Loss? How exactly is "Max packet loss" measured? What is the condition that causes Skype analytics to consider a voice packet "lost"?

The customers are happily using o365 email and there is no problem. How ever, what can we do so that at the sharePoint address or at the Skype Meeting link the onmicrosoft.com address wouldn't appear at all? They want to see only their own domain name there.

Further more, at one of our customers the initial o365 domain name (xxx.onmicrosoft.com) has a spelling error (should be xxy.onmicrosoft.com) and they don't like that since it shows up for example at Skype Meeting link.

This a a cosmetic problem.

What can we do?
In a Lync 2013 environment with an inside pool server and an edge server in the DMZ, how do I enable users to be able to IM with other external (not within the company) who are using Skype?  This could be another company's users or just individuals using Skype.
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I have 1 user who cannot make calls.
When she tries it start and after a fraction of second: stops saying "Call ended".
We have no problem calling her...it is just the other way around that doesn't work.
She has the latest.
Tried to uninstall.
all is up to date.
So much bugs in this.
Hi Guys,

One of our client is looking for solution for Video conferencing, they have skype for business  and they want to make conference through skype for business.  The room size is 10 mtr x 10 mtr and no. of participants are 15.

They want us to provide a touch screen display (86") and they want the smart camera (meaning the camera to focus automatically on the person who is talking now).

Now they suggested Polycom EagleEye Director II with 2-EagleEye IV-12x cameras.

The question is :
if they buy the touch screen and connect the EagleEye cameras (either via HDMI or USB) to the screen , will the camera function of auto focus to person would work ? meaning they would buy only the item I mentioned.

Please let me know how it would work , and if not what is the best idea / workaround.

Hello all,

I need to configure the Sonus gateway to route inbound calls to Toll Free number (main number) based on their area code to their particular response group on my Skype for Business server.

For instance, I have a response group for Chicago with DID 312XXXXXX and I have a main toll free number in which case all the calls come to this particular DID (800XXXXXXX) so I need to route all incoming calls from Chicago to the Chicago response group and the same thing for every other state.

I made the area codes already so all calls coming from Chicago state is directly forwarded to the Chicago response groups but the only thing I couldn't do is route all inbound calls coming to the Toll Free number to the response groups.

I would appreciate any advise on this.
An administrative concern raised so that users shouldn't change their presence status from the client app.
As Skype for business server administrator, I searched a lot and no luck to achieve this requirement. any one who has experience on this please suggest me,
We've recently rolled out on-prem Skype for Business 2016 and have on-prem Exchange 2010. Does anyone know of a way to prevent everyone from sending IMs to our internal distribution groups? I need the groups to still show in Outlook OAB. Alternately, is there a way to do if we upgrade to on-prem Exchange 2016?
I want the option to chose to use skype app to make phone call when I click on phone number

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Currently Monitoring is not installed in our Front End Server and we would like to to know who are the users currently connected to skype for business.
We are implementing Skype for Business O365.  I configured External DNS (Go Daddy) with an appropriate CNAME and SRV records  for Skype for Business O365.  Externally (outside of my office network), I am able to connect to Skype but I can not connect in the office. it says that Server is unavailable after typing a password.

In the office we have Windows Server 2012 DNS server  (split brain DNS) for our domain.

How should I configure my internal DNS to make it work. I tried to configure My internal DNS exactly as external but for some reason it does not work.

Please let me know if you have ideas why it does not work internally (in the office network).
Hi, experts!

I try to integrate IM between Exchange Server 2010 OWA and Skype for Business Server 2015. The configuration was performed by the following article - http://blog.schertz.name/2010/11/lync-and-exchange-im-integration/ 
All the stages of the configuration pass without errors. But when I login to OWA I see that instant messaging does not work, IM icons are disabled and I see the following error:

"Instant Messaging isn’t available right now. The Contact List will appear when the service becomes available.."
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I have one user that is not able to search the GAL for contacts.

He is searching within the “My Contacts” tab but his searches show no results.

He is using SFB on Windows 10. The rest of our users have no issues doing the same.

What am I missing?
Morning All,

I've asked this question in a few other places but thought it worth a shot for the wider audience.

Here's a link to the M'soft community post https://answers.microsoft.com/en-us/msoffice/forum/msoffice_sfb-mso_winother-mso_o365b/display-language-causes-present-buttons-to-not/9af4ccbc-d20e-4e3f-8c1a-a9ef0676f382

We use Skype for Business 2015, in a hybrid environment (I don't think this is relevant but thought I should mention anyway).
On some of our clients we have an issue where if the display language is set (and a office lang pack is installed) the present button in a Skype chat window does not display the words in the button at all.
I found this Technet post that is similar https://social.technet.microsoft.com/Forums/lync/en-US/b02ae4d1-09b1-42dc-ab90-b917ca52ae20/present-options-invisible-in-skype-for-business-2015?forum=ocsconferencing
and followed the process on a post in there of:
use Office 2013 scrubber to clean away the entire Office 2013 suite. Then re-install MS Office 2013 suite followed by the following 3 patches (order must be maintained) -
This hasn't solved the issue.
I am at a bit of a loss with this one. Any ideas would be greatly appreciated.
If email addresses can be used to connect individuals to Skype, how would this function be coded?

One of several problems that could be resolved by using email addresses is that individuals  identify themselves in a format like this


The problem is that searching Skype for donald_duck may produce many instances of the name donald_duck.

Identifying the right donald_duck requires a contact request. This is time consuming and risks jeopardizing privacy.

Experts, you help please

How do I create a .csv list of users in the conferencing policy? Skype business 2015

I need all the users using a conferencing policy "Enterprise CAL" and to then find their department.

Thanks in advance!
We have ofice 2016 and skyoe installed through here, but utilisign the skype for business licence in o365.  Is there a GPO for it?
In MS Skype document "Media Quality and Network Connectivity Performance in Skype for Business Online" they say to that in order to estimate the RTT to Skype network edge you should ping Anycast VIP When I do that it's very low at 30ms or so. But when I make actual calls in Skype for Business Online and sniff the wire - I see that real time communications happens with a distant server in the range of This is close to 100ms away. What I'm trying to find out is exactly what is the relationship between this Anycast VIP and the actual server you end up peering with for your Skype calls. Any experts on here familiar enough with networking and Skype able to address this? Thank you.

Media Quality and Network Connectivity Performance in Skype for Business Online


Skype is for doing things together, whenever you’re apart. Skype’s text, voice and video make it simple to share experiences with the people that matter to you, wherever they are.

With Skype, you can share a story, celebrate a birthday, learn a language, hold a meeting, work with colleagues – just about anything you need to do together every day. You can use Skype on whatever works best for you - on your phone or computer or a TV with Skype on it. It is free to start using Skype - to speak, see and instant message other people on Skype for example.