SugarCRM

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SugarCRM produces the web application Sugar, a customer relationship management (CRM) system that is available in both open-source and commercial open-source applications. Sugar's functionality includes sales-force automation, marketing campaigns, customer support, collaboration, Mobile CRM, Social CRM and reporting.

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what is the best sales and marketing management tool/crm I can get out there.

I have field employees that need better management. THey are assigned based on a geographical region. Take for example a street, and I need to be able to measure all of the most important metrics to better understand our market.
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A new startup mainly for tech b2b and want to simply focus on sale. Marketing etc...

Considering bitrix24 and or suitecrm on premise to work with asterisk

Kindly advise.
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Dear Experts
We have to do the customer feedback survey on the monthly basis for the customer email accounts.  We have CRM application sugarcrm and also sales force.com please let us know the best way, the customer list is not more than 200 email contacts.
Please suggest the best way to do is it sending out normal email t OR integrate with survey plugin like survey monkey etc.
 would like to understand the difference between sending normal email plain/html of attached content expecting the contact to reply OR going for survey form integration with CRM. we would like to have reports on the rating of each customer reply and other expected analytics. please suggest the solution also help me understand best practice in handling this, it is normal email or survey form third party integration.  thanks in advance.feedback-message.txt
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Dear experts,

SugarCRM was installed for me on a production server that runs on RedHat Linux. However, I would like to do some code modifications, but I do not have access to some folders. When I attempt to access some folders, specifically the Custom folder, I get the error: "Permission denied. Error code: 3. Error message from server: Permission denied."
Please assist.

Regards
M
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Hi,

I need to create a trigger / stored procedure in MySQL that fires off each time a table is modified, does a select that potentially returns multiple results, then matches those results with a human readable name in another table, concatenates all the results into plain text, and then updates a field in yet another table. I am basically looking for an "UPDATE" version of "INSERT INTO".

Background to this is SugarCRM. We have a custom field in the main contact field for Outlook Categories, and that needs to be filled by the names of the target lists that contact belongs to.

So the basic update query would quite simple:
UPDATE contacts_cstm SET cat_type_c = 'XXXXX' WHERE id_c = 'YYYYY'. XXXXX is the concatenated value from the select query and YYYYY is a unique id that should be able to be extract the data from a field value in the altered/new record.

So the SELECT query looks something like this:
SELECT GROUP_CONCAT( DISTINCT prospect_lists.name ) FROM prospect_lists LEFT JOIN prospect_lists_prospects ON prospect_lists.id = prospect_lists_prospects.prospect_list_id WHERE prospect_lists_prospects.deleted = 0 AND prospect_lists_prospects.related_id = 'YYYYY'

Where YYYYY is the id number of the person who's record has changed, and the DISTINCT is just in case there are duplicate rows.

So I figure I need two triggers, one AFTER INSERT, and one AFTER UPDATE, on prospect_lists_prospects but after that I am starting to get lost. First of all, I think I can use …
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Hello,

You will have to forgive me here as I am in no way a sugar or php expert :)

I have just changed the IP of our sugar instance (web server and db) as part of a larger piece of work. I can no longer access the sugar site, instead I get a 'this page cannot be displayed' error.

Looking at the sugar log I see errors such as:

08/19/17 00:48:06 [1968][-none-][FATAL] Could not connect to server xxxxxx as xxxxxx.
08/19/17 00:48:06 [1968][-none-][FATAL] Unable to retrieve system settings Query Failed:SELECT category, name, value FROM config WHERE category = N'tracker'::: Database Is Not Connected

I have modified a php script to test connection to the database server using the creds specified in config files and it passes.

Name resolution on each server works fine.

I have been through various config files that I could find and replaced any legacy IP's but still get this error, there may be more config files to adjust but I have no idea where they are.

The environment is Windows Server 2008R2 and SQL Server 2008R2 (sorry!), separate servers.

Please do let me know what extra info you may need.

Please could someone help :)
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SugarCRM

173

Solutions

290

Contributors

SugarCRM produces the web application Sugar, a customer relationship management (CRM) system that is available in both open-source and commercial open-source applications. Sugar's functionality includes sales-force automation, marketing campaigns, customer support, collaboration, Mobile CRM, Social CRM and reporting.

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