SugarCRM

150

Solutions

273

Contributors

SugarCRM produces the web application Sugar, a customer relationship management (CRM) system that is available in both open-source and commercial open-source applications. Sugar's functionality includes sales-force automation, marketing campaigns, customer support, collaboration, Mobile CRM, Social CRM and reporting.

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Dear Experts

We are running rhel7 that is redhat enterprise linux 7.3 and our application sugarcrm requires php-imap but rhel7 does not support php-imap hence downloaded epel and tired to install I get below dependency issue
downloaded and install php56-php-imap from rpm finder below error,
rpm -Uvh php56-php-imap-5.6.31-1.el7.remi.x86_64.rpm
error: Failed dependencies:
        php56-php-common(x86-64) = 5.6.31-1.el7.remi is needed by php56-php-imap-5.6.31-1.el7.remi.x86_64
[root@crm1 indar]#
should I have to disable rhel repo and depend on epel and install if yes can you please provide the steps for epel for rhel7
thanks in advance
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Dear Experts

We have come across critical issue that is sugarcrm loading automatically also frequently getting logout, for this support have suggested the below, can you please suggest on how to disable this.

caching enabled (opcache / memcahce) can you disable this to determine if it is playing a role

our instance php modules for your information
s http://crm1.shriramproperties.com/info.php


thanks in advance
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Dear Experts

We are using sales force automation software sugarcrm and we would like to cookie the prospect when the form is filled in our web/landing pages/social channels so that  when they visit our website we would like to get notification, I understand such is possible with pardot, marketo, hubspot  and act-on marketing automation software but at present we prefer to use only web alert notification functionality hence would like to know any standalone application or plugin available and same is installed on our website. please suggest.
Thanks in advance
0
Hello,

You will have to forgive me here as I am in no way a sugar or php expert :)

I have just changed the IP of our sugar instance (web server and db) as part of a larger piece of work. I can no longer access the sugar site, instead I get a 'this page cannot be displayed' error.

Looking at the sugar log I see errors such as:

08/19/17 00:48:06 [1968][-none-][FATAL] Could not connect to server xxxxxx as xxxxxx.
08/19/17 00:48:06 [1968][-none-][FATAL] Unable to retrieve system settings Query Failed:SELECT category, name, value FROM config WHERE category = N'tracker'::: Database Is Not Connected

I have modified a php script to test connection to the database server using the creds specified in config files and it passes.

Name resolution on each server works fine.

I have been through various config files that I could find and replaced any legacy IP's but still get this error, there may be more config files to adjust but I have no idea where they are.

The environment is Windows Server 2008R2 and SQL Server 2008R2 (sorry!), separate servers.

Please do let me know what extra info you may need.

Please could someone help :)
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Hi Experts

We are using sugarcrm application for marketing and sales force automation, we do many online and offline marketing activities like googe search, email campaign, facebook campaign, google display Ads and offline like hoardings, news paper etc, the challenge is the we have big list of online integration with sugarcrm.  At present we are handling , one of the example , if the search user in the internet clicks on the  Adwords that is of our campaign  and click on it then fill the form where the form code will have UTM Source as Google and when form is filled and submitted it pushes the lead to sugarcrm and at sugarcrm side based on the UTM Source = Google then Lead Source is Web-Google. please find the attached list, day by day such list is growing and some times the digital agency does not exactly place the keyword as per the Sugar mapping hence lead source becomes Blank.  also report source columns are too big . Please suggest the best practice for the lead source and UTM source. thanks in advance.
utm-source.xlsx
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Dear Experts
I am using sales force automation sugarcrm and we are evaluating the CTI integration either the complete cloud telephony or hybrid, one of the service provider has this hybrid where they do not charge for inbound and outbound call per minute unlike the complete cloud telephony instead they will host their server may be PBX and that is connected to their data center but application will used is of their platform, and calls will be routed to us directly from telco both the inbound and outbound unlike the complete cloud where calls are routed from their data centre.
please suggest the best solution to go for, pros and cons please. thanks in advance.
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Dear Experts
I am we are using SugarCRM for sales force automation though the server hardware is with good config still the performance is low, slow loading while login and as well listing the leads and fetching reports takes more time, we have around 150 users and we are using sugar enterprise. not really sure should I have to host database server i,e mysql in a separate instance , this application is running on redhat enterprise linux with httpd2.4, mysql5.6 and php56,
PHP modules and settings were able to install all but could not mange mcrypt as it was not supported by redhat, also could not install libsodium extension however without these two i,e mcrypt and libsodium still instance is found to be working not sure if the performance issue that is load time is consuimg more is due to this , the perfromance is slow within the same network in my lan where sugarcrm is hosted . please suggest how to resolve this. thanks


Sugar-7.docx
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Dear Experts

I am working as an AVP-IT but I also sold the idea of marketing automation, sales force automation and customer support I have been given an opportunity to implement the CRM application and also deployed call centre and integration with crm application for inbound and outbound also advanced marketing automation software act-on for lead nurturing,  these all are not only my initiative instead I have successfully implemented and drive though the adoption.this is as a corporate growth strategy  centralising the multi-branch process though the technology business applications .  I have put forward the promotion I do not know what designation I fit in , can you please suggest me, can I ask for all the following
1. VP  IT Operations
2. Internal Digital marketing technology support
3. marketing and salesforce automation support
The reason I am asking all these designation is while in the process of driving or enabling some functional heads bringing the resistance mentioning that Iam IT person,this designation from the management might and announcement from HR will avoid conflicts is what I think, please suggest also please correct the above listed designations to best suit
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SugarCRM

150

Solutions

273

Contributors

SugarCRM produces the web application Sugar, a customer relationship management (CRM) system that is available in both open-source and commercial open-source applications. Sugar's functionality includes sales-force automation, marketing campaigns, customer support, collaboration, Mobile CRM, Social CRM and reporting.

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