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SugarCRM

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SugarCRM produces the web application Sugar, a customer relationship management (CRM) system that is available in both open-source and commercial open-source applications. Sugar's functionality includes sales-force automation, marketing campaigns, customer support, collaboration, Mobile CRM, Social CRM and reporting.

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Dear Experts
We are having web based CRM application running on LAMP stack web server and data base servers are running two different server. Our software developers have decided to create indexes based on their analysis due to slow queries observations, the database server is mysql 5.4 version.
As it is production server the indexing will affect the work and also the tables size is huge and overall database size is 65GB. Please suggest the best practice, following is the approach can think about but again not sure if this is best recommended but there is a challenge as mentioned, please suggest on how such cases are handled.
1.Setup new webserver and mysql server with same config and same versions and take backup of production server database and import it to the new database server and create indexes and test, this process may take few days to week and by the time indexing gets completed which may take few days during this period production server database would have undergone changes as users are working on production instance, can you please suggest the best way to handle this.
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Dear Experts
We have hosted SugarCRM application on premise and for external users we have configured firewall that is hardware appliance fortigate 60C to function as SSL Web VPN where the users login to the firewall appliance portal and from here they access CRM application, they are able to login to the CRM through the  web VPN portal but the dashboard reports are not showing up, it shows blank dashboard but when we access directly to the CRM application we are able to see the dash board reports, please help me understand to where things are going wrong and how to fix it please.
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Dear experts,

SugarCRM was installed for me on a production server that runs on RedHat Linux. However, I would like to do some code modifications, but I do not have access to some folders. When I attempt to access some folders, specifically the Custom folder, I get the error: "Permission denied. Error code: 3. Error message from server: Permission denied."
Please assist.

Regards
M
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Hi,

I need to create a trigger / stored procedure in MySQL that fires off each time a table is modified, does a select that potentially returns multiple results, then matches those results with a human readable name in another table, concatenates all the results into plain text, and then updates a field in yet another table. I am basically looking for an "UPDATE" version of "INSERT INTO".

Background to this is SugarCRM. We have a custom field in the main contact field for Outlook Categories, and that needs to be filled by the names of the target lists that contact belongs to.

So the basic update query would quite simple:
UPDATE contacts_cstm SET cat_type_c = 'XXXXX' WHERE id_c = 'YYYYY'. XXXXX is the concatenated value from the select query and YYYYY is a unique id that should be able to be extract the data from a field value in the altered/new record.

So the SELECT query looks something like this:
SELECT GROUP_CONCAT( DISTINCT prospect_lists.name ) FROM prospect_lists LEFT JOIN prospect_lists_prospects ON prospect_lists.id = prospect_lists_prospects.prospect_list_id WHERE prospect_lists_prospects.deleted = 0 AND prospect_lists_prospects.related_id = 'YYYYY'

Where YYYYY is the id number of the person who's record has changed, and the DISTINCT is just in case there are duplicate rows.

So I figure I need two triggers, one AFTER INSERT, and one AFTER UPDATE, on prospect_lists_prospects but after that I am starting to get lost. First of all, I think I can use …
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Hello,

You will have to forgive me here as I am in no way a sugar or php expert :)

I have just changed the IP of our sugar instance (web server and db) as part of a larger piece of work. I can no longer access the sugar site, instead I get a 'this page cannot be displayed' error.

Looking at the sugar log I see errors such as:

08/19/17 00:48:06 [1968][-none-][FATAL] Could not connect to server xxxxxx as xxxxxx.
08/19/17 00:48:06 [1968][-none-][FATAL] Unable to retrieve system settings Query Failed:SELECT category, name, value FROM config WHERE category = N'tracker'::: Database Is Not Connected

I have modified a php script to test connection to the database server using the creds specified in config files and it passes.

Name resolution on each server works fine.

I have been through various config files that I could find and replaced any legacy IP's but still get this error, there may be more config files to adjust but I have no idea where they are.

The environment is Windows Server 2008R2 and SQL Server 2008R2 (sorry!), separate servers.

Please do let me know what extra info you may need.

Please could someone help :)
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SugarCRM

169

Solutions

288

Contributors

SugarCRM produces the web application Sugar, a customer relationship management (CRM) system that is available in both open-source and commercial open-source applications. Sugar's functionality includes sales-force automation, marketing campaigns, customer support, collaboration, Mobile CRM, Social CRM and reporting.

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