Go Premium for a chance to win a PS4. Enter to Win

x

SugarCRM

157

Solutions

279

Contributors

SugarCRM produces the web application Sugar, a customer relationship management (CRM) system that is available in both open-source and commercial open-source applications. Sugar's functionality includes sales-force automation, marketing campaigns, customer support, collaboration, Mobile CRM, Social CRM and reporting.

Share tech news, updates, or what's on your mind.

Sign up to Post

Dear Experts

We are having SugarCRM enterprise with good hardware very frequently users are getting httpd 500 server error this happens to all users at the same time, once restart the mysql server then works for some time like 30 mins to one hour approx and again the same issue httpd 500 server error just before this occurs very slow experience and then finally ends up with httpd 500 server error,  some times if users reload it works some times I have to restart the mysql service, I am running mysql 5.6.
my.cnf below posted
/etc/opt/rh/rh-mysql56/my.cnf
#
# This group is read both both by the client and the server
# use it for options that affect everything
#
[client-server]

#
# This group is read by the server
#
[mysqld]
# Disabling symbolic-links is recommended to prevent assorted security risks
symbolic-links=0

#
#
#[mysqld]
max_connections=5000
# include all files from the config directory
#
!includedir /etc/opt/rh/rh-mysql56/my.cnf.d
-----------------------------------------------------------------------------------------------end--------------
just added max_connections=5000 as mentioned above but not sure this will resolve can you please suggest best practice performance steps setting up for mysql server , thanks in advance
0
[Webinar] Cloud Security
LVL 11
[Webinar] Cloud Security

In this webinar you will learn:

-Why existing firewall and DMZ architectures are not suited for securing cloud applications
-How to make your enterprise “Cloud Ready”, and fix your aging DMZ architecture
-How to transform your enterprise and become a Cloud Enabler

We are looking at deploying SuiteCRM Company wide.  We have a development environment which we are testing all the required features and modules that we will required, and at the same time demoing to the management teams what the system will eventually look like.

We have a problem in that at current we have around 6 different websites/microsites that are hosted and designed by 6 different companies (all sadly managed by our marketing department, hence 6 companies!)

At current the contact form comes in to an email address (webenquires@) and then gets routed via our ancient mailserver.

We will be migrating to office 365 the same time as we roll out the new CRM.

I am looking for a solution to automatically create a lead from an inbound email in SuiteCRM.
Yes I am aware of doing it via campaigns and forms, however trying to get all 6 companies to make the correct changes at go live the same time will fail.  

Also we need to demo this system for a few weeks to various management teams, and would like to implement the form changes 1 site and company at a time allowing for problems.

What I need is a temporary solution to do this via:

Either MySQL or inner Join
PHP coding
Or some kind of workflow

The correct inbound email address (webenquiries) is already configured and working in SuiteCRM.

I tried the following inner join from the example above which is based on Sugar CE6.5 failed.  I modified it to work with SuiteCRM and it now generates a Lead, …
0
Hi Everyone,

I have a question to find some simple clarification.
I did do a upgrade of VTiger 6.4 to 6.5 and get a deadlock error when creating a new lead. After researching I saw that it could have something to do with the vtiger_version.

I did restore it all back to Version 6.4 and all if running fine there. Before I retry the upgrade from 6.4 to 6.5 I noticed that the vtiger_version table indicated the following:
old_version: 5.4.0
current_version:  5.4.0

This VTiger install was initially installed on 5.4 years ago. Than it was upgraded to version 6 by and later to 6.4.

Long story short, my question is: As I am running version 6.4 now for many month, but what should the correct vtiger_version table say? Its clear it should be current_version:  6.4.0 but what should be in old_version? Should it be 6.0 since I uprated from 6 to 6.4 or should it contain the original installed version which was 5.4.0? or maybe 6.4.0 as this is what I run now.

I hope the question makes sense.
0
Dear Experts

I understand there are two approaches to handle the duplicate records when same prospect enters the CRM application
approach 1) append duplicate prospect data to a single record approach 2) create duplicate record and mark it status as "Repeated/Duplicated"

approach1) if we go for append duplicate prospect data to a single record would it be possible to have a marketing analysis like current month how many leads entered into SugarCRM including the duplicate leads also would it be possible to understand prospect journey touch points through multi channel showing interest.
OR
approach2)same prospect entering through multiple channels setting duplicate records to “repeated” status would be the most straightforward to implement and link it with the original lead may provide the marketing analysis like current month how many leads entered into SugarCRM including the duplicate leads and from which all campaigns and source.
if we go for approach two then the manual operation can be applied with the same treatment that is if the already existing prospect makes enquiry to the call centre then call centre user applies the same treatment that is copy/create the existing lead and mark the status as "Repeated" and attach it to the respective campaigns
Please suggest which approach in the above is  recommended and best practice , thanks in advance
0
Hello,

You will have to forgive me here as I am in no way a sugar or php expert :)

I have just changed the IP of our sugar instance (web server and db) as part of a larger piece of work. I can no longer access the sugar site, instead I get a 'this page cannot be displayed' error.

Looking at the sugar log I see errors such as:

08/19/17 00:48:06 [1968][-none-][FATAL] Could not connect to server xxxxxx as xxxxxx.
08/19/17 00:48:06 [1968][-none-][FATAL] Unable to retrieve system settings Query Failed:SELECT category, name, value FROM config WHERE category = N'tracker'::: Database Is Not Connected

I have modified a php script to test connection to the database server using the creds specified in config files and it passes.

Name resolution on each server works fine.

I have been through various config files that I could find and replaced any legacy IP's but still get this error, there may be more config files to adjust but I have no idea where they are.

The environment is Windows Server 2008R2 and SQL Server 2008R2 (sorry!), separate servers.

Please do let me know what extra info you may need.

Please could someone help :)
0
Hi Experts

We are using sugarcrm application for marketing and sales force automation, we do many online and offline marketing activities like googe search, email campaign, facebook campaign, google display Ads and offline like hoardings, news paper etc, the challenge is the we have big list of online integration with sugarcrm.  At present we are handling , one of the example , if the search user in the internet clicks on the  Adwords that is of our campaign  and click on it then fill the form where the form code will have UTM Source as Google and when form is filled and submitted it pushes the lead to sugarcrm and at sugarcrm side based on the UTM Source = Google then Lead Source is Web-Google. please find the attached list, day by day such list is growing and some times the digital agency does not exactly place the keyword as per the Sugar mapping hence lead source becomes Blank.  also report source columns are too big . Please suggest the best practice for the lead source and UTM source. thanks in advance.
utm-source.xlsx
0
Dear Experts
I am using sales force automation sugarcrm and we are evaluating the CTI integration either the complete cloud telephony or hybrid, one of the service provider has this hybrid where they do not charge for inbound and outbound call per minute unlike the complete cloud telephony instead they will host their server may be PBX and that is connected to their data center but application will used is of their platform, and calls will be routed to us directly from telco both the inbound and outbound unlike the complete cloud where calls are routed from their data centre.
please suggest the best solution to go for, pros and cons please. thanks in advance.
0

SugarCRM

157

Solutions

279

Contributors

SugarCRM produces the web application Sugar, a customer relationship management (CRM) system that is available in both open-source and commercial open-source applications. Sugar's functionality includes sales-force automation, marketing campaigns, customer support, collaboration, Mobile CRM, Social CRM and reporting.

Top Experts In
SugarCRM
<
Monthly
>

No Top Experts for this time period. Answer questions to earn the title!