Telecommunications

Telecommunication occurs when the exchange of information between two or more entities (communication) includes the use of technology. Communication technology uses channels to transmit information (as electrical signals), either over a physical medium (such as signal cables), or in the form of electromagnetic waves. The word is often used in its plural form, telecommunications, because it involves many different technologies.

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Is there anyone out there IT Wise who has gone thru an NBN migration for multiple clients?

Our area is in the midst of deployment, and a number of my clients are reporting getting calls that sound suspect.  
  • One client, a law firm, was called by someone saying they were their PABX provider, and that the firm needs to replace their PABX because it isn't NBN compatible.  The trouble is its only a few months old and I would have thought any PABX sold would be NBN ready
  • Another was called by someone from their telco saying the same "you need a new unit" however the customer luckily has notes from the negotiation of contracts showing the PABX has NBN components already.
  • Another called by their telco, and has 6 month old system, was told by the telco they have no records of how the gear was configured or what's fitted in the PABX box, so the customer has to foot the bill for a new PABX

Questions
  • How are you helping clients assess what gear they already possess is NBN capable
  • Are there any resources you can recommend that can be used.
  • What has been your experience with the NBN rollout in your area
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the system was setup with an auto attendant and 3 call groups for voice mail and after the auto attendant the caller would choose 1 , 2 or 3  and that would send you to the proper mail box and then you would hear that message. i can not figure out how to rerecord the auto attendant message or change the message for the mail boxes that auto attendant send the caller to. i can do intercom 500 from every extension and that takes me to voice mail management, but I can not figure out how to manage another mail box other than the extension I am on or how to change the recording on auto attendant. I can access both systems with my laptop.
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We have two different telecoms setup here. Anyhow, I want to move the Xerox machine with a dedicated line to another room. the dedicated fax line is using a RJ11 and ther eis also a RJ45 data port being used. The other room is setup for RJ45.

My issue is moving the dedicated Fax line. The line comes to the printer with no moving room. I'll either leave the box in place and use a longer Ethernet cable and wire it for RJ11 and move it to the other room. I haven't climbed into the ceiling yet to see if there is extra wire but I have to move it over 50 feet. I was thinking to leave the box in place and put a cable into the box and then feed it back up to the ceiling and run it across to the other room I need to put the Xerox in.

Does anyone have an easier way of doing this or any other ideas? I hope this makes sense...

Any questions please let me know.  I can also attach pictures...

TY All
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I want to know about Best call center campaigns providing company of America with lots of free campaigns for off shore call centers.
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Hello all,

we are currently using IVR designer with admin rights. Our corp is removing admin rights on the machines. Is there any way to user Avaya IVR designer without admin rights on machines?

Regards
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Hey all, i have an issue that external calls has noise, delayed audio from the external side. Internal calls are fine.
We recently changed from the Telstra supplied modem to a Draytek Modem. All ports have been opened up the same as they were on the Telstra one, all lines and SIP registered straight away, however i have not been able to resolve the noise.
As Draytek have alot more advanced firewall settings, QOS, I'm not sure what feature / settings i need to change to test.
We are running freepbx 2.11.

Thanks
Matt
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This has just recently started happening.
On making or receiving a call my phone is switched to loudspeaker. The loudspeaker icon Is greyed out. Clicking the icon turns it green and the phone is still on loudspeaker. A second click greys the icon again and the phone reverts to normal operation. It's becoming annoying having to switch it every time.
I have moved a whole load of apps to the sd card, but I haven't loaded anything new recently.
Can anyone suggest how I can stop it being on loudspeaker for every call please?
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How do you get a Cisco 3CX SPA514G phone out of Do Not Disturb mode?
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We are a Small SMB. Does anyone else have the issue that their customers text them with issues instead of emailing. Does anyone know of an affordable unified communications app that can put all my calls, texts and emails into one
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Hello Experts,

I am in need of options to connect an analog phone to an old, Nortel PBX that is in another building with no physical, wired connection between the two buildings.  There IS network connectivity between the two buildings, and I've been told by our phone support \ vendor that there are devices available that would connect to the analog port on the PBX on one side, and to the phone itself on the other side, and then both devices would connect to the LAN to provide connectivity between the PBX and the phone.  Our vendor, however, has very little info on these.  I am writing to see if anyone here has any familiarity with this concept, and if so, can provide any recommendations or guidance on makes \ models they have used successfully in the past?

Thanks in advance for any help that can be offered,

Russ
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Moving data to the cloud? Find out if you’re ready
LVL 3
Moving data to the cloud? Find out if you’re ready

Before moving to the cloud, it is important to carefully define your db needs, plan for the migration & understand prod. environment. This wp explains how to define what you need from a cloud provider, plan for the migration & what putting a cloud solution into practice entails.

When ever i use skype for basic chat the output on the screen shows first in non-italic characters and then repeats itself in italic characters.  Is there any way to shut this off and have it all appear as just one non-italic output?
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Any idea how to fix this error?
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I have an old CallManager (4.3). it works great and no one wants to upgrade it. I have several small offices and individuals working from home offices and in order to have working phones in their locations I have to do site-site VPN's to each location.
Is there way to create some port forwarding and avoid VPN? Which ports? Any downsides?
The firewall is Cisco ASA5510 and they have Cisco 7941 and 7970 phones if that matters.
Thanks!
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Hi Experts,
I installed CME (ISR 4321 IOS version 15.5), with 40 Phones 7821, 1 IP Phone 8841, another 8851, and 2 IP Conference 8831 using SIP Protocol
all of these SIP Phones work fine, but the call transfer doesn't work, I don't know if some config missing, you find below the sh run,
thank you for your help.
CME-EHM#sh run
Building configuration...

Current configuration : 10874 bytes
!
! No configuration change since last restart
!
version 15.5
service timestamps debug datetime msec
service timestamps log datetime msec
no platform punt-keepalive disable-kernel-core
!
hostname CME-EHM
!
boot-start-marker
boot-end-marker
!
vrf definition Mgmt-intf
 !
 address-family ipv4
 exit-address-family
 !
 address-family ipv6
 exit-address-family
!
card type e1 0 1
!
no aaa new-model
!
subscriber templating
multilink bundle-name authenticated
!
isdn switch-type primary-net5
!
crypto pki trustpoint TP-self-signed-246793832
 enrollment selfsigned
 subject-name cn=IOS-Self-Signed-Certificate-246793832
 revocation-check none
 rsakeypair TP-self-signed-246793832
!
crypto pki certificate chain TP-self-signed-246793832
 certificate self-signed 01
  ////////////////////////****////
!
voice service voip
 allow-connections h323 to h323
 allow-connections h323 to sip
 allow-connections sip to h323
 allow-connections sip to sip
 fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
 h323
  call start slow
 sip
  bind …
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Hello, I'm curious, hence I ask you; Is there such a "recent college engineer", either software or hardware, or one that studied both, who would meet all of these requirements:
embedded Linux based data telecommunications system/ VoIP/SIP
satellite network application and
embedded software/ Firmware/embedded systems
automation scripting
Python
Java
Linux operating system/Linux Network expertise
Unix shell scripting
WEB GUI test automation
DO-178B experience
Satellite communication experience
Telecommunication experience/PBX switching systems

Any comments?
Do companies expect to find an "expert" engineer with all this knowledge?
thanks
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Typing on mobile: some thoughts

I was thinking the other day about smartphones and how I often don't like to type on them. I'm just so used to typing on full-size keyboards, that typing on mobile is like swimming in molasses. And it's really a shame, because in so many other ways, my iPhone is incredibly convenient.

But then, I thought about how speech to text these days is pretty decent, and perhaps the best approach would be to just use Siri for dictation instead of trying to type. I've held off on such things, because I'm old enough (and had enough bad experiences with flaky computer dictation long ago) that psychologically, it feels really weird to talk to a computer.

But in this case, my computer is a phone.

And that means: I feel weird talking to a phone.

Which is kind of weird, don't you think?

What about you? Do you type on your smartphone a lot? Or do you use Siri/Cortana/Google for dictation? Does talking to your phone feel weird or is it totally normal for you?
4
 
LVL 12

Expert Comment

by:Andrew Leniart
Stacy: I'm curious... Why do you hate talk to text?
Not speaking for Stacy, but I too get frustrated with 'Siri' sometimes, especially so if I'm driving and try to initiate a hands free call to some of my contacts. I tend to drive with my windows fully down almost all year round so I guess the ambient noise probably doesn't help, but it can be incredibly frustrating when two out of three calls tend to work perfectly!

A typical example goes something like this..
1. Hey Siri, call Tom Smith, office..  "Calling, Tom Smith.. office"   Tick! - Successful call
2. Hey Siri, call Bob Jones, mobile.. "Calling Bob Jones.. mobile"  Tick! - Successful call
3. Hey Siri, call Jennifer Clayton, office..  "Calling John Mechanic, office.."  Huh?!?!

Might take two or three attempts before she finally gets it right and I've had to explain myself a few times when not paying much attention to Siri's answers (which most times I'm not) and the call goes through to someone I had no intention of calling.

One amusing time she wrongly called my dental surgery and I ended up making an appointment for a routine checkup during the call. Turned out I needed a filling so that call ended up costing me about $150.00!! lol..

I'm sure others must have also experienced this phenomenon as well? :)
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Expert Comment

by:Stacy Richard
One reason of not liking talk to text if you ever been on the end of the message that has not been read over before sending is really confusing and can cause some problems.

Second reason just listening to someone use talk to text is simply annoying to me. I don't want to hear the conversation you are having.

This is just my opinion.
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I have a phone within my organization, while on DND, if called on the outside direct number, it rings while it's on DND.  Does anyone know how to program it to forward to voicemail and not ring through while the phone is on DND.

We have a MITEL System
- DBPrograming Version 6.0.11.81
- CS%000SessMangr.exe 6.0.0.7
- Call Processing Vers 6.0.11.92
- Voice Processor Vers 630.11.87
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LVL 66

Expert Comment

by:Jim Horn
Vivacious verbs?  So are we selling real estate now at the expense of technical content?
0
 
LVL 9

Author Comment

by:Experts Exchange
Of course not, just sharing overall tips in this article.
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My recent headphone was broken and now I was thinking to buy a new one. I visited few websites but now puzzled that from which one i buy...?
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ATEN's HDBaseT Presentation at InfoComm 2017
ATEN's HDBaseT Presentation at InfoComm 2017

Hear ATEN Product Manager YT Liang review HDBaseT technology, highlighting ATEN’s latest solutions as they relate to real-world applications during her presentation at the HDBaseT booth at InfoComm 2017.

I used this Note 5 for 2+ years with a great experience.  Great phone - large bright screen 5.7" 2560x1440 pixels, fast 4GB RAM and 32GB Storage, 16mp camera.   All good except.. battery life is terrible.  Time for an upgrade.  
Should I stick with Samsung and go with Note 8 or what would be other recommendations?  

Thanks in advance.
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I just signed out of a Google Voice account on my Samsung Galaxy S8 phone.

I have logged in with another Google Voice account which is the one I want to have associated with my cell phone.

The problem is that when I make phone calls using my Samsung Galaxy S8 phone the caller ID for the most recent Google Voice account (510-xxx-xxxx) displays instead of the caller ID for the other Google voice account I have switched back to (415-xxx-xxxx).

I also remember that when I have set up Google Voice numbers in the past that these Google Voice numbers have given me the option to fully integrate Google Voice with my Sprint PCS phone (which is what I want to do now). However I am not given this option at this time.

What do I need to do to fix this issue so that the phone number associated with my 415 area code Google voice number will display whenever I make phone calls?
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Outlook webmail account at Microsoft. Live  won't receive the two step verify codes in msm method ?
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I own an Avaya ACS509 R7 BUSINESS PHONE SYSTEM NAMED PARTNER. One of the extensions,the main programming extension number 10 is not functioning 100%.There is an illuminated button that can be designated as DND (Do Not Disturb). The button does make a click in the receiver but does not turn on the DND feature nor does the led come on. I have tried several identical phones on that  line and none of them work. All of them work different extensions. So, I must assume it is the main controller board. I am an Electronic Technician and probably can repair it IF I could locate a complete schematic diagram along with pcb board layout pictorials and part numbers/values. I do NOT need the programming manual or user's manual. ONLY a technical repair manual. They must exist somewhere since there are several locations that will repair this motherboard. I would really appreciate it if any Expert could direct me to a pdf or similar for this unit. It is also referred to as an ACS-R7 unit. Anyone assisting me will be the recipient of 735 virtual Kudos!

NOTE: This is NOT a voip system. Just a regular 20 extension phone system.
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I'm trying out a few different UK network sim cards.  For EE under the Enable 4G setting it offers, OFF, Voice & Data and Data only.

What has voice got to do with 4G because the other network sims dont mention Voice and data only data.
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VoIP ISP
Why do some people recommend buying business VoIP from an ISP? What are the benefits to my company? What are the costs?
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Telecommunications

Telecommunication occurs when the exchange of information between two or more entities (communication) includes the use of technology. Communication technology uses channels to transmit information (as electrical signals), either over a physical medium (such as signal cables), or in the form of electromagnetic waves. The word is often used in its plural form, telecommunications, because it involves many different technologies.