Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x

Telecommunications

Telecommunication occurs when the exchange of information between two or more entities (communication) includes the use of technology. Communication technology uses channels to transmit information (as electrical signals), either over a physical medium (such as signal cables), or in the form of electromagnetic waves. The word is often used in its plural form, telecommunications, because it involves many different technologies.

Share tech news, updates, or what's on your mind.

Sign up to Post

I Need Assistance.  We exited from long term PRI Contract back in July to a small company out of NJ.  They had tons of porting issues and outages to the point that we reached out to Verizon and engaged them as backup bidder to exit the contract with them due to breach of contract.  We send the disgruntled company an exit letter and tell them we are leaving Jan 31st - they are a small company and have a melt down and are threatening disconnect on the date we provided - Jan 31st.  


Verizon sends them a Port request for the DID's and they have not responded for days.  I also send them a request for confirmation and they also do not respond.


How do you deal with a vendor that wont respond to a DID Port Request ?   is there anyway Verizon can somehow force the porting since they actually go through them anyway ??


 Any insight you can provide would be greatly appreciated!
0
[Video] Create a Disruption-Free Workspace
LVL 2
[Video] Create a Disruption-Free Workspace

Open offices have their challenges. And Sometimes, it's even hard to work at work. It's time to reclaim your office and create a disruption-free workspace. With the MB 660, you can:

-Increase Concentration
-Improve well-being
-Boost Productivity

Hello Team,

I want to track the missed call notification on Cslogger skype for business 2015 tool.

Please suggest how to trace it

we have skype onpremises 2015

Thanks,
Addy
0
I currently have 1 PRI configured on my voice gateway router.  We have had a few instances where we have had 20-21 simultaneous calls at a time, and as you know a single PRI only allows for 23 simultaneous calls.   I am looking to get another PRI from the same telco.  How does this work?  I have another T1(PRI) port on my router, which will be used to connect to the 2nd PRI, but how does it work on the Teclo side?  Do they  trunk the two PRI's together, so I can now have 46 simultaneous calls?  We are going to order another block of DID's with this new PRI as well.  So right now there are 39 numbers associated with the first T1, and I'm not sure yet how many we are going to get with the second block.    Does the telco tie these two PRI's together somehow, so both PRI's can share all the numbers?
0
I recently moved a small Call Center from one location to another. They contacted me late in the game to help them get a new call center setup with very little time. This left me with Comcast as the only ISP to choose from that could install services within their timetable. We decided to go with their new Gigabit package, which includes their new Gb modem. The client also chose to go with Jive for their PBX needs and subsequently ordered 20 Yealink T40P IP phones. Let the issues begin...

Comcast's modem would partially default to factory settings once a week. When I say partial, I mean things such as factory internal Gateway IP and Subnet revert back; passwords are set to default, yet the SSID's are still what we created. Comcast claims that they can ping the modem but when I test connectivity inside the modem to the internet I get 0/4 packets received. This test was run by the modem internal troubleshooting software. The Uptime clock inside the modem says 17,500+ days, which is not possible since we have reset the modem within the last 24 hours and we have only had the service for three weeks. We have factory reset the modem, replaced it with a new one, and we are still having the Yealink phones not obtain an IP address, or they have an IP address but say "No Service", even after they have previously worked. Phones continue to drop off of the network in that manner, and PC's that are using pass-through are losing connectivity as well. No matter how many factory resets on …
0
I am looking to install a small low cost WIRELESS VOIP phone system for my church.  Requirements are simple - VOIP phones that will operate via the Church's 802.11 wireless network.  We have 2 incoming analog telephone lines.  Will need 5-10 telephones with voicemail on each.  Would like a desktop style phone in most locations (vs. a small handheld).  Recommendations please.
0
for a small business which conference system will you recommend?

what are the leading brands out there?
0
I am looking for MITEL pbx call accounting software for a time. Through my search i found this website www.expert-coding.com which they have CMar4Pabx call accounting software. Does any one recommend this to me and how good is it ? Your help is greatly appreciated.
0
We have an old Asterisk (v.2.x) phone server in our office.  I'm new to the system and need to change an extension number from a rapid busy signal to a working extension.  Also, we have several extension that simple hang-up when dialed (no tones of any sort).  How do we edit those extensions?

I'm new to Linux, but I've figured out how to browse directories and edit conf files.
0
We are in the need of a new phone system and there seems to be a mix of vendors pushing a hosted solution.  Has anyone upgraded in the past couple years to a hosted PBX solution and want to share the experience?  Of course the vendors not offering a hosted solution say to stay away from them they are not reliable.  I understand a lot of the bad from hosted is likely a so so Internet connection.  We have 100x100 fiber so I don't think that would pose an issue.  The big downfall I see is you pay for the hosted forever where an appliance based system, you buy it once and usually good for 10+ years.
0
Hi all,

In exchange Unified Messaging if you use Auto Attendant you can't direct extensions directly if you don't press the pound key twice with speech recognition disabled.

I asked Microsoft if it's possible to direct Extension without having to press the # key twice but apparently you can't do so without enabling speech recognition which my customer doesn't want.

Is there any possible way to work around this or do I have to get another IVR system? If so what is the easiest simple to deploy IVR on the market?

Thanks
0
Eye-catchers on the conference table
LVL 2
Eye-catchers on the conference table

Challenge: The i-unit group was not satisfied with the audio quality during remote meetings. They were looking for a portable solution with excellent audio quality for use in their conference room but also at their client’s offices.

Hello all,

I need to configure the Sonus gateway to route inbound calls to Toll Free number (main number) based on their area code to their particular response group on my Skype for Business server.

For instance, I have a response group for Chicago with DID 312XXXXXX and I have a main toll free number in which case all the calls come to this particular DID (800XXXXXXX) so I need to route all incoming calls from Chicago to the Chicago response group and the same thing for every other state.

I made the area codes already so all calls coming from Chicago state is directly forwarded to the Chicago response groups but the only thing I couldn't do is route all inbound calls coming to the Toll Free number to the response groups.

I would appreciate any advise on this.
ThanksAreaCode.jpg
0
Hi,

Has anyone managed to get Cisco 7942G to work with RingCentral.  If so could you share the XML file, ours is just stuck on registering.

Thanks
0
Hi all, I am in the process of diverting an incoming call to a particular number on Sonus gateway from a number (Inbound let's say 5000 number) to an external PSTN number 9999 and I would like to do this on the Gateway's end not on the Lync client.

I was able to do this on the client end by simply entering the number in the call forward on client side but if I do this through the gateway with Normalization rule (using Transformation table) with the appropriate Signaling group and Call routing table I get no error in the logs if I choose one ITSP or I get Proxy Authentication Required if I choose another ITSP as signaling group destination.

How do I solve this authentication issue when forwarding calls from a number to another? I have been reading articles but mostly it says it has to do with sip manipulation but I don't want to manipulate the sip, I just want to forward call from a number to another.

I would appreciate any suggestion.
Thanks
0
Hello all, I am in the process of rolling out a VOIP solution for an office of 15 to 20 lines.  The customer is debating between hosted solution like Zultys Hosted with a 3 year contract for $305 recurring fee and zultys 36G phones for $194 per phone, or go with an appliances  and manage it myself a switchvox E510 for $695. and phones are D60 for $139 each and software registration code for $1000, and extension licence and subscription fee 0f $80 a line per year. I am really leaning towards the appliance but just not sure of the switchvox.  I really need something inexpensive but dependable any suggestions??
0
When I have someone on hold, and I'm engaging in a consultative transfer (speaking with the person I am about to transfer them to), the headset switches to speakerphone for 1 second every few minutes. It results in me not being able to hear them mid-speech and vice versa; its a real pain. It happens to all 7 of our phones, throughout the building. Have tried speaking with Mitel, system help companies, looking through the set-up manual, looking through the troubleshooting section, googling the exact issue.... etc etc. Nothing! Please can anyone help? My boss has given me the task of "sorting it out" and I just can't seem to :( Thanks, Sophie.
0
Hi,

We have VOIP service through intermedia, they do not offer call recording. Is there some third party service i can use to record calls?
0
My Company just bought the Polycom 7000 and want it hooked up to the Samsung 7400. Documentation for just about any of the Samsung 7400 systems is rare and even harder to find how to set anything up. If anyone has any experience setting up Non-Samsung Phones to Samsung phone systems I would be grateful.
0
Hello, I work with asterisk servers and mainly soft SIP clients. Customers would like to have the possibility to hang up an incoming call. That's the first step...no big deal. But what if the call is a "call group" call i.e. a call to multiple devices at the same time and you want the command from the client not only to hang up his device while the others keep ringing, but to hang up all legs of the call - caller and all callees. Is that possible?
0
There is a fellow it guy that keeps forwarding his line to my extension when he is "busy"coding or something else, he always forgets to disable it and I've had enough of it so I want to disable his ability to forward calls, or disable my number from accepting forwards from him only if possible or altogether from anyone, I don't want do disable the function globally just in his ext number forwarding or mine receiving from him/any. ( I have console admin access)
0
[Video] Oticon Case Study
LVL 2
[Video] Oticon Case Study

Open office environments can create the dynamics for innovation, but they also bring some challenges. With over 1,000 employees in an open office, Oticon needed a solution that would preserve the environment while mitigating disruptive background noises.

Watch how they did it.

I don't much about the Avaya IP-Office 500.  I've attached some pics that may help.  The first pic is the blue cable that connects to the phone but is no longer providing service.  
During our rack equipment move, we may have re plugged in one cable on the IP Office in the wrong port.  I'm not sure if that matters as I'm not proficient in PBX.  I had one of the staff members mark cables based on what phone goes out if we unplug it.  I'm not sure if that's done yet.  I left for another meeting.  
Anyway, are the patch cables placement very fickle for the IP-Office?  We may have accidentally plugged in one cable to the wrong port when moving things and that caused the phone to no longer light up.   Sorry, I'm walking blind here.  I would greatly appreciate some feedback.
blue_cable_from_face_plate_to_phone.jpg
a_and_b_drops.jpg
IP-Office_Ports.jpg
0
The network provider in my area recently shut down their 2G service and now my GSM modem doesn't work. Is there another kind of modem that would be compatible with a 3G network? I've looked a bunch of other places and it doesn't really seem to be terribly clear about it.
0
Hello Everyone

I'm currently in the process of migrating our current PBX system away from asterisk to Freeswitch. I am using FusionPBX on Debian 8. I am using the freeswitch webapi to originate calls. I am at the stage where when I execute the command, it rings the call centre agents phone and the customer automatically without the agent manually dialling the number. I would like the ability to manually specify a caller id number for the outbound leg of the call. At the moment it is not sending any caller ID. I can manually specify a caller ID number in the extensions page, and it works statically, however we have a need for the caller ID to be dynamic.

http://X.X.X.X:8080/webapi/originate?{click_to_call=true,origination_caller_id_name='Click to Call',origination_caller_id_number=1000,instant_ringback=true,ringback=\'%(400,200,400,450);%(400,2200,400,450)\',presence_id=630@X.X.X.X,call_direction=outbound,sip_auto_answer=true,domain_uuid=52b92yy9-7fb7-52ae-9e9e0595058bcdaa,domain_name=X.X.X.X}user/630@X.X.X.X &transfer('SOME EXTERNAL NUMBER XML X.X.X.X')

What do i need to add to this web address to get it to send a custom caller ID number to the customer outbound?

Many thanks in advance.
0
Is there anyone out there IT Wise who has gone thru an NBN migration for multiple clients?

Our area is in the midst of deployment, and a number of my clients are reporting getting calls that sound suspect.  
  • One client, a law firm, was called by someone saying they were their PABX provider, and that the firm needs to replace their PABX because it isn't NBN compatible.  The trouble is its only a few months old and I would have thought any PABX sold would be NBN ready
  • Another was called by someone from their telco saying the same "you need a new unit" however the customer luckily has notes from the negotiation of contracts showing the PABX has NBN components already.
  • Another called by their telco, and has 6 month old system, was told by the telco they have no records of how the gear was configured or what's fitted in the PABX box, so the customer has to foot the bill for a new PABX

Questions
  • How are you helping clients assess what gear they already possess is NBN capable
  • Are there any resources you can recommend that can be used.
  • What has been your experience with the NBN rollout in your area
0
the system was setup with an auto attendant and 3 call groups for voice mail and after the auto attendant the caller would choose 1 , 2 or 3  and that would send you to the proper mail box and then you would hear that message. i can not figure out how to rerecord the auto attendant message or change the message for the mail boxes that auto attendant send the caller to. i can do intercom 500 from every extension and that takes me to voice mail management, but I can not figure out how to manage another mail box other than the extension I am on or how to change the recording on auto attendant. I can access both systems with my laptop.
0
I want to know about Best call center campaigns providing company of America with lots of free campaigns for off shore call centers.
0

Telecommunications

Telecommunication occurs when the exchange of information between two or more entities (communication) includes the use of technology. Communication technology uses channels to transmit information (as electrical signals), either over a physical medium (such as signal cables), or in the form of electromagnetic waves. The word is often used in its plural form, telecommunications, because it involves many different technologies.