"In order to have an organized way for empathy mapping, we rely on a psychological model and trying to model it in a simple way, so we will split the board to three section for each persona and a scenario and try to see what those personas would Do, Think and Feel, when they are in that scenario."
By this time the large percentage of day-to-day transactions have shifted to mobile banking; here are some overriding areas QAs must investigate while testing mobile banking apps.