Usability Testing

Usability Testing is the process of validating a user interface's ease of use by observing users as they attempt to perform desired actions.

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By this time the large percentage of day-to-day transactions have shifted to mobile banking; here are some overriding areas QAs must investigate while testing mobile banking apps.
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"In order to have an organized way for empathy mapping, we rely on a psychological model and trying to model it in a simple way, so we will split the board to three section for each persona and a scenario and try to see what those personas would Do, Think and Feel, when they are in that scenario."
I've been asked to discuss some of the UX activities that I'm using with my team. Here I will share some details about how we approach UX projects.
Elizabeth Sanders (2002) believes there is a shift happening in design that generated an attitude to think about designing with users instead of designing for users (Sanders, 2002). Everyone has something to add on top of the main idea in a design process, so why should they be ignored? She also stated If they can have appropriate toolkits to express their ideas, they can share their thoughts and ideas in a creative process. However, it should be considered that these participants are not part of the team, but they speak for the research and share their insights.

It is also believed that, it is hard to design experience, because it is a step-by-step creative activity and users will produce it. This process has two sides, communicator and communicate, it is important to see how these two are interacting in a certain moment. The question here is how this communication can be understood and how they can be collected in a sort of valuable conversation, which can create positive effects during the design process in order to design a meaningful experience? To summarize, how do we access experience?

Access to Experience

Elizabeth Sanders (2002) in her all encompassing research about user-centered process and co-design has proposed sort of rules in order to collect users’ current experience and their preferred experience. She believes designers can listen to what people say, and catch what they think. Designers also can watch what people do
McNamara and Kirakowski have published several articles regarding the process of evaluating for user experience. Literature in this area shows that Functionality, Usability, and Experience are the main three aspects of using a product that need to be considered when designing and evaluating technology (McNamara & Kirakowski, 2006).

In their research they argued that functionality is a technical issue and directly in contact with the product (McNamara & Kirakowski, 2006). So an evaluator tries to find out that what the product exactly does.

Usability measures the interaction between users and a product. The product should solve an issue for users, so obviously it should be completely user-oriented and satisfy user needs. Usability attempts to give users the opportunity to see if the product acts exactly like what they really need.

User experience covers the wider area of the connection and interaction of the user with the product to see if it really fits with users’ nature (McNamara & Kirakowski, 2006). According to the literature, questions might include “how the person felt about the experience, what it meant to them, whether it was important to them, and whether it sat comfortably with their other values and goals.” (McCarthy & Wright, 2005, McCarthy & Wright, 2004).

In order to measure and evaluate each aspect, the study suggests valuable points that need to be considered when the assessment is being done. Guidelines for all these three parts is …
Marc Hassenzahl believes “user experience (UX) is a strange phenomenon” (Hassenzahl & Tractinsky, 2006, p. 91). He also says user experience supports all aspects of the interaction of the user with the whole product and services around it (Hassenzahl, 2006). In another discussion the concept of user experience is associated with a wide variety of meanings (Forlizzi & Battarbee, 2004) from beautiful to hedonic and the functional features of a product (Hassenzahl, 2006).

Hassenzahl (2008), in another article about UX, says: “User Experience (UX) is not just old wine in new bottles” (Hassenzahl, 2008). It tries to widen the horizon of interactive technology in a high quality way, and also tries to have a closer connection to humans in order to create a good experience around a product (Hassenzahl, 2008). Regarding this description, Hassenzahl added a definition; he believes a “Good UX” is the consequence of fulfilling the human needs for autonomy, competency, stimulation, relatedness, and popularity besides being in touch with the product or service.

In another research paper he calls these features hedonic qualities of a product (Hassenzahl, 2005). On the other hand, pragmatic quality will be mentioned. They should facilitate the way that a product can achieve its own functional goals. He puts hedonic quality against pragmatic quality and in another article uses these two qualities to describe a model of user experience.

Hassenzahl (2005) proposes a model for user …

Usability Testing

Usability Testing is the process of validating a user interface's ease of use by observing users as they attempt to perform desired actions.

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Usability Testing