Voice Over IP

Voice over IP (VoIP) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated with VoIP are IP telephony, Internet telephony, broadband telephony, and broadband phone service. The term specifically refers to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN).  Examples of the VoIP protocols are H.323, Media Gateway Control Protocol (MGCP), Session Initiation Protocol (SIP), H.248 (also known as Media Gateway Control (Megaco)), Real-time Transport Protocol (RTP), Real-time Transport Control Protocol (RTCP), Secure Real-time Transport Protocol (SRTP), Session Description Protocol (SDP), and Inter-Asterisk eXchange (IAX).

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Hi
We're being told that shoretel 14.2 will be EoL in the near future.  We're also being told that we will have to pay for the upgrade to connect.  Is this correct?  We have maintenance with shoretel and the supplier...
Also what issues are people experiencing with it?  I read that new communicator is pants..?
Thanks
0
We are a VOIP startup based in Singapore and need some advisory in this front. We plan to offer services to two different segments ;

1.      Residential voip – essentially to people who want to call out locally and to foreign destinations. Primary objective is to provide international calling capability to foreigners residing in Singapore at low rates (usually 1 cent per minute for calls to popular destinations) in contrast to high rates charged by local telcos.

2.      Business VOIP / PBX / SIP : essentially to a business (which in itself can be group of employees). Each employee can login using a softphone like Zoiper / bria etc. Then there can be call groups, IVR etc.

We are currently battling with software components and best options. Have had calls with few providers but the solutions they provide seems bit rudimentary. For example for some of them billing solution is not adequate. Free minutes can not be accounted adequately.

So can experts recommend a software solution which is reasonably advanced and can take care of upto 1000 clients. I guess we need here a class 5 softswitch + a hosted multitenant solution with webportal for tenants.

The key we are looking for is a sophistication which can help us to scale.

PS
==
We are ok with quality paid services from hosted switch PBX providers, and dont mind having 1: 1 call with experts to discuss further.
0
Hi,

We have an Amazon Echo Dot device.

On our Amazon Alexa account, we have many skills installed.

With these skills, Alexa can connect to various devices such as SmartThings, Philips Hue, etc to control devices which are connected to these hubs.

This Alexa account is a UK based account so we have no accessibility to US based Alexa skills.

We are missing out on connectivity with devices we have and would like to find a way to use both UK and US based Alexa skills.

There is a VPN we have called NordVPN which we have that allows us to connect to other servers for accessing services, applications, etc in other countries.
https://nordvpn.com/

We would like to know:

1. If we could use NordVPN to access and use the US based Alexa skills
2. If we could use NordVPN to access both US and UK based Alexa skills at the same time
3. If there is an easy way to download a US based Alexa skill onto UK based Alexa account and use it on UK account for Alexa
4. Any alternative solution for issue; we would like to download a US based Alexa skill on a UK based Alexa account where we need to also access the UK based skills

Kind regards,
Robbie
0
Making phone calls with the Internet

I live in a bad cell area and have no land line.'

How do I use my high speed internet to make phone calls? When I connect my iPhone 7 to my wireless router, will the phone quality improve?

Is there a way to measure the connection quality?

Thanks
0
I am having some issues with some phones and was hoping someone could hopefully point me in the right direction. I am not a phone guy by any means, so excuse any mistakes or anything that is unclear. Our past set up was as follows

Site A - Sonicwall NSA 250 M with Avaya IP Office 8.1
Site B - Sonicwall TZ 205 with 20x Avaya 9608 phones

The sites are connected via a Site to Site VPN.

A week or so ago, we swapped out Firewalls. We moved Site A's to Site B, and put a Sonicwall NSA 2600 at Site B. We did a simple export/import of configs. Even though they were different Firewall models, Sonicwall documentation said it was supported, and we haven't had any issues. Except one.

Our phones seem to experience call dropping and quality issues. We get 10x dropped calls a day, and inside IP Office I can see Quality of Service Alarms going off like crazy.

I have set up QoS and BWM on both sides of the Firewalls, I don't believe bandwidth is the issue.  It's ONLY my remote phones at Site B, which are all H.323 phones. But if someone from Site A calls Site B, there is a chance it will drop as well. Site A can call Site A all day, or externally, no issues. I played around with H323 transformations on the Sonicwall, and that actually seemed to fix the issue, but after enabling it my phones would deregister themselves after a few hours, and would not re-register.

I have set up wireshark on both ends, nothing out of the ordinary, no increase of traffic when issues comes up. …
0
We have 4 remote sites connected via MPLS T1, with Shoretel SG30 switches at each site.
One site in particular has had network connectivity issues for a long time, and so I thought I'd look at the state of the switch
since they lose Shoretel Communicator connectivity several times/day, on their PC's.

In Shoretel Director,  in Alerts section, out of 100 SG30 "Switch has lost connection to the network" messages,  20 of them are at other sites(not experiencing issues)

Is this common for a Shoretel SG30, to display so many alerts for a switch?

e.g. here are the entries for yesterday: (displaying "Switch has lost connection to the network" message)

2/5/2018 23:19
2/5/2018 23:19
2/5/2018 23:19
2/5/2018 23:19
2/5/2018 23:19
2/5/2018 23:19
2/5/2018 22:58
2/5/2018 21:50
2/5/2018 20:40
2/5/2018 19:30
2/5/2018 18:26
2/5/2018 17:15
2/5/2018 17:13
2/5/2018 17:12
2/5/2018 16:07
2/5/2018 14:57
2/5/2018 13:50
2/5/2018 13:48
2/5/2018 12:42
2/5/2018 12:39
2/5/2018 11:33
2/5/2018 10:26
2/5/2018 10:23
2/5/2018 9:17
2/5/2018 9:16
2/5/2018 8:08
2/5/2018 6:59
2/5/2018 5:50
2/5/2018 3:35
2/5/2018 3:32
2/5/2018 2:27
2/5/2018 1:17



Thoughts?
0
https://www.skype.com/en/get-skype/

windows 10 laptop
I have a computer logon with no password

I dont want to be tricked into using a microsoft login

please dont tell me that microsoft is better

please install skype from the microsoft store for the best experience

I want to install skype from .exe file
best experience
0
windows 10 laptop
I have a quick wifi connection. I do not want to plug into the router.

Sometimes google hangouts / google voice has low call quality.
instead of hearing a word. I can not understand one word in every sentence because there is a robot noise

I looked up downloading hangouts for windows 10 but can not find

Is there any way to increase call quality or is that server side (google)?
0
Hi -

I have a client who is about to move office within the same building. They have all their comms kit including internet connection coming in on the ground floor next to their existing office setup. When they move 1 level up  they wanted to leave the comms kit in place for a bit whilst they wait for the new Internet connection to come online. The existing Wireless connection appears to reach at least one half of the floor above so i wanted to know whether there is a piece of kit that will connect to the wireless connection and distribute it via a switch so i can plug the VOIP phones into it. I recall them being wireless bridges but i am not sure how reliable they will be for distributing and managing voice traffic (4 users).
Could someone recommend whether this is good option and which brand of kit or whether there is a better solution,

Thanks
D
0
Cisco call manager soft key templates do not appear to be applying to phones. I have created a new soft key template, have set up a test phone with the template selected both at Device and Device Profile levels and have reset/restarted the test phone. The result is no change to the soft key display on the test phone.

Also..... I have one (long standing) phone that has a different soft key button layout than others, but the soft key template config in both Device and Device Profiles is identical to all.

I have a feeling that there is something key I am missing, and perhaps overriding the soft key template config.

Can anyone point me in the right direction? I have phones to deploy that require a custom soft key config so I'd like to get this sorted out.
0
tty tdd accessibility for hearing impaired.

online how to set up phone calls voip that allow for tty tdd as a client
 

What hardware should be purchased.
0
Dear Experts, we are setting up an Asterisk IP PBX in an office environment in Ubuntu Server. What do we need to purchase so that internal user can make phone calls to outside and vice-versed?

Many thanks in advance!
0
Hello Team,

I want to track the missed call notification on Cslogger skype for business 2015 tool.

Please suggest how to trace it

we have skype onpremises 2015

Thanks,
Addy
0
We have a Switchvox PBX server and Digium Phones on the desktop.  I am interested to learn what other people are using when employees are out on the plant floor and internal communication needs to happen.  Currently, employee has to be paged and then they have to walk to a phone and dial the extension.  It would be nice if we could use a different solution to limit the amount of time it takes to answer a call or communicate with fellow employees on the plant floor.  Thoughts?
0
I need to add dial in numbers for conference calls for my organization within Office 365.

We also need to make sure that whenever a user schedules a Skype meeting within Outlook 2016 (through Office 365) that the dial in numbers will appear below the "Join Skype Meeting" section of the calendar invitation (see the screenshot).

How can this be done?

JOIN-SKYPE-MEETING
0
I currently have 1 PRI configured on my voice gateway router.  We have had a few instances where we have had 20-21 simultaneous calls at a time, and as you know a single PRI only allows for 23 simultaneous calls.   I am looking to get another PRI from the same telco.  How does this work?  I have another T1(PRI) port on my router, which will be used to connect to the 2nd PRI, but how does it work on the Teclo side?  Do they  trunk the two PRI's together, so I can now have 46 simultaneous calls?  We are going to order another block of DID's with this new PRI as well.  So right now there are 39 numbers associated with the first T1, and I'm not sure yet how many we are going to get with the second block.    Does the telco tie these two PRI's together somehow, so both PRI's can share all the numbers?
0
Can anyone point me in the right direction on how to configure cell phones to  use with Call Manager 11.5 ?

Can this be configured for use with or without VPN ?

I believe express way needs to be configured ?
0
using windows 10 and google voice (pick one browser)

how can I record phone calls
0
I am looking to install a small low cost WIRELESS VOIP phone system for my church.  Requirements are simple - VOIP phones that will operate via the Church's 802.11 wireless network.  We have 2 incoming analog telephone lines.  Will need 5-10 telephones with voicemail on each.  Would like a desktop style phone in most locations (vs. a small handheld).  Recommendations please.
0
I have only one standard copper pair phone line. I very frequently use this line to play recordings of voice and music from my computer to the phone line using a Plantronics MX10 interface device. I also legally record some phone calls. These capabilities are ones that I MUST have. Lately I am having SUBSTANTIAL difficulty dealing with the "Phone Company" and employees that have little knowledge and even less desire to solve problems. I am sick of spending so much time trying to reach someone that can and will solve the problem. Yesterday I was on the phone for slightly over three hours! I got nowhere.
I know very little about voip or magic jacks and such. Is there another solution for me that will allow me to continue to leave my computer hooked up to a copper pair so that I can continue to use the phone system the way I utilize it presently? My isp suggested that I purchase a MagicJack PLUS but also was candid with me that he was not completely sure it would accomplish my goals.

(ASIDE) For those members that are perhaps wondering what is at the heart of this problem I will say that I treat people as I would like to be treated....honestly. I am being overcharged for normal phone service and refuse to be cheated every month for something I am not receiving. Getting rid of the entire companies service 100% would end my problems with Century _ink for good.
0
I have a 3750G issuing DHCP to a bunch of voip phones and mostly seems to work.
I have option 66 configured
ip dhcp pool Phones
   network 192.168.200.0 255.255.255.0
   default-router 192.168.200.254
   option 66 ip 192.168.200.200

Open in new window


but when I look at the phones GUI I see this odd value
	DHCP Option Server Path	@(HH

Open in new window

I'm not even sure what question to ask other than is there a different way I'm supposed to set option 66?
0
I know a little about VOIP so please bear with me on this <g>

I know of services like Vonage that use an adapter - plug the ethernet into the box and it has an rj11 for a regular phone.

Then there are services that use a 'VOIP phone' like the grandstream GXP2130.  Is there a word or phrase that distinguishes these 2 type of services?

or most any service can use both - the adapter or voip phone?

And specifically, i have a spare GXP2130 phone. I'd like to know if I can set that up to make & receive calls using google voice?

or are there other free / very cheap services? I don't care about reliability really.  if its down for hours at a time not a big deal. not looking to port a number to the service. Just have another line / experiment with this gxp2130
0
Dear All,

Thank you all for your support.I have a user that has skype issue whereby when he tries to join Skype meeting his Skype freezes & when he tries to host a Skype meeting it just hangs there no visual/audio display.

Any ideas much appreciated.
0
for a small business which conference system will you recommend?

what are the leading brands out there?
0
windows 10 chrome browser

Using google voice, I want to call a government worker.
Phone rings to voicemail.
This government worker does not call back if I leave voicemail

So I want to set up a way to call numerous times thoughout the day but disconnect if phone reaches voicemail
0

Voice Over IP

Voice over IP (VoIP) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated with VoIP are IP telephony, Internet telephony, broadband telephony, and broadband phone service. The term specifically refers to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN).  Examples of the VoIP protocols are H.323, Media Gateway Control Protocol (MGCP), Session Initiation Protocol (SIP), H.248 (also known as Media Gateway Control (Megaco)), Real-time Transport Protocol (RTP), Real-time Transport Control Protocol (RTCP), Secure Real-time Transport Protocol (SRTP), Session Description Protocol (SDP), and Inter-Asterisk eXchange (IAX).