Western Digital Help

I have a several year old WD my book Live that is having problems - I can't connect to it (it's a nas / ethernet device)

It's out of warranty. I took it apart and ran crystal disk info on the hard drive. it's failing / got smart errors.

It seems I can't just put in a new hard drive, huh? The unit's OS is on the hard drive, right?

So with a failed hard drive, is there any relatively simple way to get it going again with a new hard drive?

8 Comments

Heard hdd regenerator is good, trying to look for more alternatives
Thanks

5 Comments

Hi

There is a problem with my hdd. I am trying to copy the files from it now.
I can't attach it directly with SATA as sometimes the hdd will become very slow (i.e 100kb/s) and my windows 10 will become halted.
I am currently copying it over usb cable.
The speed is average at 4 MB/s, but sometimes it will dropped to 100kb - 300kb (it can last for several mins to 15 mins, but it still running). The speed will pick up again ( 4MB /s) whenever I turn off and turn it on back.

Can I know what's the problem with the hard disk?
I will request for RMA after I copied all the files.
Thanks

Data Lifeguard Diagnosis tool to check, this is the result I received "Test Result: FAIL" "06 Quick test on drive 2 didn not complete! Status code = 07 (Failed read test element), Failure Checkpoint = 102 (unknown test) Smart self-test did not complete on drive 2.

7 Comments

Dear experts,

I have a laptop running Linux Mint 18. And I always manually mount an external shared folder when fire up. How do I do this at boot up?

The folder is a shared with an Western Digital external hard drive that has a static IP address. Currently I use the GUI to access.

Thanks!

3 Comments

I am tryiong to backup a Western Digital NAS to 2 external USB hard drives. The NAS is running Windows 2008 Storage essentials.

The drives need to be rotated with a drive being taken offsite on alternate nights.

It also needs to send an email notification on job completion or failure.

I have tried using the built in backup utiity in Windows but it doesnt have email notification. I have tried using task sacheduler to send email when certain criteria are met but it just wont work for me.

Does anyone have any suggestions for a simple, free backup solution that will do these 2 things?

Thanks

3 Comments

Question by

jhillbos

2017-06-07Solved

WD My Cloud Shares

I have a 2 TB Western Digital My Cloud setup with a static IP on a peer to peer network. I have named it 'NetworkStorage' on the network.
I have setup Shares and Users.
I have created a 'Share' folder called 'John' that I want to be private. I turned off Public Access. I gave full access to only one user.
When I go to File Explorer, Network, NetworkStorage, John everyone can get into it!?
If I turn off access to users, only then is it unavailable.
Does someone know what I must be doing wrong?

2 Comments

Question by

feck1

2017-05-29Solved

HDDs Western Digital / WD Red versus Blue

Can the NAS be used in a PC?
Are they worth the extra $

Thanks

https://www.scan.co.uk/products/203tb-western-digital-wd30ezrz-wd-blue-35-hdd-sata-iii-6gb-s-5400-rpm-64mb-cache

https://www.scan.co.uk/products/3tb-wd-red-wd30efrx-35-nas-hdd-sata-iii-6gb-s-5400rpm-64mb-cache-ncq

8 Comments

LVL 48

Question by

Dale Fye

2017-02-27Solved

Delete backups from Passport 2 drive using WD Backup

I purchased a 2 TB Passport 2 drive several months ago and it is now full because the WD Backup software does full backups, not incremental, and has no way to automatically delete a backup after a certain period of time. Is there a way to delete specific backups using this software? When I select delete backup, it only gives me the option of deleting the oldest version of the backup. I'd like to remove some of intermittent backups, maybe two out of every three days, at least for BU's over a month old.

I may have to purchase some other backup software to get incremental backups and automatically delete aged backups. Any body have any suggestions?

10 Comments

Purchased a 4 TB Western Digital My Cloud and configured through my router fine. But due to the slow transfer rate I decided to use the ethernet cable and go direct to my laptop. The Ethernet controller is Qualcomm Atheros AR8161 PCI-E Gigabit Ethernet Controller (NDIS 6.30) on a Windows 10 Toshiba Laptop. I have the latest driver.

When I go to check properties I note:
IPv4 Connectivity - No Network Access
IPV6 Connectivity - No Network Access

So of course I gt the message "Ethernet doesn't have a valid ip configuration".

P.S. this is the first time I have used the ethernet connection on this laptop.

I saw a youtube video showing how to manually configure but I am a bit hesitant and thought I might check this great forum.

Any ideas?
Image0394.jpg

7 Comments

The prices for internal drives are higher than I want to pay. This is probably a stupid question, but I'm seeing 4TB external drives for less than the internal ones (including one that seems to be running at 7200 RPMs.). Why would I not cannibalize an external drive for the drive I want, particularly as the Imac doesn't have a USB 3.0 capability?

10 Comments

Question by

ITHD

2017-02-07Solved

WD MybookLive Data disappear

Hi Experts,

I have a WD MybookLive of 1TB. I connect to it via internet cable, and all of the sudden I got disconnected and when I connected back I was not able to see my data there. So far I have tried different ways to look for my data but no luck. I tried from the UI, Shares shows only the Public folder which is empty! I also tried to ssh to it and explore every folder possible but I'm still not able to see my data there. When I \\theipofmybooklive\ It shows me an empty folder. Please help.

6 Comments

Question by

mogurek

2017-01-31Solved

USB 3.0 Drive Speeds

Hey there, I have two WD My Passport Ultra USB 3.0 disk drives that only transfer data (coping between the two drives) at speeds of only 35.4 MB/Second. Any idea's of why they are so slow? I am plugging them into the "blue" usb ports on my computer.

11 Comments

I'm trying to understand the advantage of the old style external drive e.g. Western Digital My Book, which needs to be powered separately from the computer, compared with external drives that are powered by USB. If they both perform the same function, why bother with the old drive if the computer can sufficiently power the drive with less cables and mess and furthermore lack of a need for a power socket?

10 Comments

Question by

dengolding

2017-01-11Solved

Network access

I have a home network with a netgear nighthawk router, two laptops and and two desktops. The desktops are wired. The two laptops are wireless. There is a hard drive connected to the router as well as a Western Digital MyLiveDuo. The desktops can see all devices. Laptop A can see all devices including the TV but laptop B can only see the desktops but not connect with them. I need to be able to back up from laptop B to the hard drive connected to the router. The desktops are Win 10 and Win 7, Laptop A is Win 7, laptop B is win10.
Any ideas please.

4 Comments

LVL 3

Question by

cciedreamer

2016-09-23SolvedPrivate

External Hard Drive Error

Hello Experts
I have Western Digital external hard drive, now all of sudden when I plug the hard drive it gives me the error

You need to format the disk in drive G: before you can use it.

I ran chkdsk, using the command chkdsk g: /f /r however it is processing every file as follows

File record segment 1 is unreadable.
0 percent complete. (1 of 148480 file records processed)
File record segment 2 is unreadable.
0 percent complete. (2 of 148480 file records processed)
File record segment 3 is unreadable.
0 percent complete. (3 of 148480 file records processed)
File record segment 4 is unreadable.
0 percent complete. (4 of 148480 file records processed)

I'm no sure the what's the status and what to do now

48 Comments

Question by

ManieyaK_

2016-09-22Solved

WD External HDD Unrecognized

I've got a Western Digital External HDD that works fine on my other machine, for some reason when I plug into my second machine I'm presented with "USB Device Unrecognized" error. I've gone to C:\Windows\System32\DRIVERS\wdcsam64.sys and deleted it.
1st time I copied the driver from my system that works to my system that does not work, same error. I deleted it again and did not copy the driver, (hoping windows would go and get the latest) it did not got same error.

Please any suggestions are appreciated as I've got some critical data backed up on this drive.

8 Comments

LVL 4

Article by

Western Digital

2016-09-09

Back to School Organization Strategy

School is back in session! The beginning of the school year is a fresh slate. One way for students to get started on the right foot is to get organized.

Western Digital

0 Comments

Add Comment

Question by

AviationAce

2016-09-09Solved

Separate LED for each SATA hard drive

Fairly simple question I think:
I have three SATA HDDs in my system. The mobo does have the one HD LED connector that I use, however I would like to see each individual HD have it's own LED.

Question: Is it possible for each SATA HD to have it's own separate LED?

7 Comments

Previously, we learned about how professional data recovery experts can recover lost data from a damaged or compromised hard drive. Below, you will find a number of steps to take.

Any data storage device can fail—whether it is from normal wear, fire, moisture, electronic interference, or physical damage—any data that is not properly backed up to a separate device (or the cloud), is at risk. When data loss happens to you, your next steps can be crucial—and can mean the difference between recovery and permanent data loss.
First Steps

If your rotational hard drive is making clicking, grinding or whirring sounds, shut down your computer immediately. These sounds could be the read/write heads hitting or scraping the hard disk platters—and severe, or complete data loss could result—so keep these points in mind:

If possible, back up your important data immediately.
Do not use data recovery software if the hard drive makes scraping, tapping, clicking or humming sounds—these are signs of internal physical damage, and intensely scanning the drive may cause irreparable damage
Avoid powering-up a device that has obvious physical damage or is making unusual sounds.
Do not attempt recovery on severely traumatized drives (wet, fire damaged, dropped, etc.). If water damaged, seal the drive in a plastic baggie with a moistened paper towel inside to maintain the humidity.

…

Western Digital

0 Comments

Add Comment

Question by

philsimmons

2016-09-03Solved

Western Digital Hard Drives

I have two Western Digital "My Book" desktop drives that I have been using to back up data on my Windows 10 computer (I've been using them since Windows 7). All of a sudden, when I plug them in, they fail to appear in my MS Explorer. When I go to GoodSync (my backup program) the drives appear, so I know they are properly connected and Windows recognizes them. How can I get Explorer to recognize them so I can work with the files? I'm not aware of any changes that were made to my system since the last time I used them.

Thanks,

Phil Simmons

10 Comments

Hello:

I want to back up a folder on my C drive to my D drive, here on my Windows 7 laptop. My D drive is my Western Digital "My Passport" Ultra.

When I clicked on the D drive, I got an "Access is denied" message. So, I unplugged it from one USB port and inserted it into another.

A few seconds later, a box came up telling me that the Recycle Bin on my D drive is corrupt and that I need to empty it. I chose "No", since I had never seen this message before.

Still, I got "Access is denied", when clicking on the D drive.

So, I researched this issue. Many articles instructed me on opening the elevated command prompt and running a DOS script to empty the Recycle Bin on D.

But, DOS afterward also gave me the message saying "Access is denied."

I am an administrator on this laptop and have used this external hard drive before. It has been a month, since I used the external hard drive. But, it has never given me problems. And, it's less than a year old.

I want to get rid of this issue, so I can conduct the backup of a folder on the C drive by copying it to my external hard drive. I conduct this backup, once a month, since this folder has very important files in it.

How do I get rid of this issue?

Thanks!

John

17 Comments

Before I left on my recent vacation to float, boat and waterski on a lake in Minnesota for a week, I checked my phone to make sure there was enough room for photos of my obsession: sunsets. There wasn't. Has this ever happened to you?

Western Digital

0 Comments

Add Comment

LVL 4

Article by

Western Digital

2016-08-11

Adding Storage for Your Gaming Past

Backwards compatibility is an amazing thing that let us keep playing our favorite games, even when we upgrade our consoles. An external hard drive adds storage to compatible gaming rigs in a few easy steps.

Western Digital

1 Comment

LVL 17

Administrative Comment

by:Kyle Santos2016-08-11

Comment Utility

Congratulations, your article has been Accepted and published. I happen to already own My Passport too. Its a great external hard drive! =)

Add Comment

LVL 1

Question by

mikesmithccs

2016-08-05Solved

Desktop will not boot

I have a desktop here that will not boot into windows, keep s booting to windows repair. It wil not complete a system restore either. I have tested the HD with Dell diags and the western digital diags and it passes both. I have run chkdsk /r and also have sfc /scannow. I have also used all the bootrec command and they all complete successfully. Im at a loss right now as to what to try next.

When I do a restore I get rstrui.exe - application error. "The memory could not be read."