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WD, a Western Digital company, is a long-time innovator and storage industry leader. As a storage technology pacesetter, the company produces reliable, high-performance hard disk drives and solid state drives. These drives are deployed by OEMs and integrators in desktop and mobile computers, enterprise computing systems, embedded systems and consumer electronics applications, as well as by the company in providing its own storage products. WD’s leading storage devices and systems, networking products, media players and software solutions empower people around the world to easily save, store, protect, share and experience their content on multiple devices. WD was established in 1970 and is headquartered in Irvine, Calif. For more information, please visit the company’s website at www.wd.com.

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Have a Western Digital 2TB external Hard Disk that didn't use for a long time (6 months or so).
I wanted to look for some family photos and when connecting the disk, it starts normally, but the autorun does not start.

I tried using another computer but the problem is that the disk has a password and I can not remember it

I have a great collection of music and photos, so any kind of help will be much appreciated
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5 Comments
Hello Experts,

I am running a WD Sentinel NAS server to perform backups on PCs on my network. I have a couple of PCS that have stopped backing up.

Please see the attached word file with screenshots:

1.      Automatic backups have been failing. Below screenshot properties of one PC
2.      Error when performing manual backup on this PC instead
3.      Tried to remove this PC in order to re-install connector but get this error

Does anyone know how to fix this so my PCs will backup to the NAS server again?

Thanks!
Backup_Remove_Errors_NAS.docx
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5 Comments
I am looking for an equivalent drive that will fit my 2013 HP DV 7t- 7000 Pavilion notebook
which  is too small is  momentus xt ATA serial 750 GB Drive model st750LX003
I AM LOOKING FOR AN EQUIVALENT DISC DRIVE GREATER THAN 1 TERABYTE IN SIZE BUT CONFORMS TO THE SAME ELECTRONICS CONFIGURATION SAME NUMBER OF PINS in connector  ETC
please note replacement can be any known brand could be anything from a Fujitsu to a Western Digital. The drive that's being replaced was a Seagate momentus XT Drive
any suggestions of replacement hard drives that fit this Hardware specification would be appreciated
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3 Comments
I bought the machine with no hard drive at all. Bought a new one and installed it. Machine is licensed for Win7 Pro and when I use my disk to start the installation, it gets to the screen where you select where you want to install the OS, but it shows none at all. I boot into the BIOS and I can definitely see the new Western Digital Hard Drive. I've been Googling for a couple of hours with no luck, so I'm  hoping someone will have some guidance here. Thank you!
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19 Comments
Hello,

I have a Synology Diskstation 412+ NAS in my home office that is nearly full.  The NAS was purchased November of 2012 and has 4 Western Digital 2TB Red drives configured in RAID 6.  I am currently using 3.2 out of the 3.6 TB capacity (89%) and need to increase the capacity to 6-10 TB.

When I purchased the NAS it was being used for both work and home files. The work files involved backing up a web server,  a file server and 1 workstation while the home files included pictures and videos.  I decided to configure the drives in RAID6 so that I could weather up to two drive failures. In the past 5 years I had one drive go bad and the replacement was super easy with no data loss or downtime. I also have a new spare 2TB Red drive in a box in case another drive fails.

My work situation has changed and I no longer need to be able to handle two simultaneous disk failures. In order to keep my RAID 6 and increase my capacity, I think I have to replace all four drives.  If I was starting out today, I would rather have two 8TB drives mirrored and have a third 8TB drive available for a spare. I am looking for advice on the best way to expand my capacity while not breaking the bank.  FYI, I purchased a Western Digital 8TB EasyStore external drive that I will use to backup the NAS before I make any changes. I currently backup my NAS volumes to multiple smaller drives.

Here are the options I am considering:

1. Reconfigure current 4x2TB system to RAID 5 increasing …
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7 Comments
I have Western digital DX 4000 NAS but would like to place a large volume of data (700GB) from an old hard drive on the NAS.
How do I do this ?

Can I place the hard drive in the NAS and copy or do I have to copy over network????

Please advise.
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6 Comments
My 2.0 TB Western Digital Caviar Green (WD20EARS) has started showing up as Unitialized 0.0 MB in DiskMgmt.msc

Had partitioned it as a single physical partion with MBR.

There are around 25GB of photos/files which are important for me and we seek your kind help in recovering those.

My exposure to Hard Disk and Recovery Techniques is very minimal, so my apologies for newbie questions.

Which order do I follow to improve chances of recovery?
Also a few queries:
1. Can / should the Disk be initialized before running a recovery software?
2. Should the MBR be recreated?
3. Give same formatting and file type as before?
4. Can cloning work without unitializing

Any recommendations on softwares to be used would be appreciated.


I had this question after viewing What exactly does the 'Initialize Disk' option in Disk Management do?.
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4 Comments
I am running Windows 7 Professional on my computer that also has a USB external Western Digital passport drive.

I did a robocopy of the "Documents" folder from my C Drive to my F drive (USB external WD passport drive).

When I view the F: drive in Windows Explorer, I CANNOT see the "Documents" folder.

However, I CAN see the "Documents" folder on the F: drive when I click on Windows Explorer:  Organize \ Folder and Search Options \ View \ Show hidden files, folders and drives.

How can I PERMANENTLY remove the hidden attribute on the external drive to make the "Documents" folder ALWAYS visible without have to click:  Show hidden files, folders and drives?

Thanks for your help!
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11 Comments
I have  a several year old WD my book Live that is having problems - I can't connect to it  (it's a nas / ethernet device)

It's out of warranty. I took it apart and ran crystal disk info on the hard drive. it's failing / got smart errors.

It seems I can't just put in a new hard drive, huh?  The unit's OS is on the hard drive, right?

So with a failed hard drive, is there any relatively simple way to get it going again with a new hard drive?
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8 Comments
Heard hdd regenerator is good, trying to look for more alternatives
Thanks
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5 Comments
Hi

There is a problem with my hdd. I am trying to copy the files from it now.
I can't attach it directly with SATA as sometimes the hdd will become very slow (i.e 100kb/s) and my windows 10 will become halted.
I am currently copying it over usb cable.
The speed is average at 4 MB/s, but sometimes it will dropped to 100kb - 300kb (it can last for several mins to 15 mins, but it still running). The speed will pick up again ( 4MB /s) whenever I turn off and turn it on back.

Can I know what's the problem with the hard disk?
I will request for RMA after I copied all the files.
Thanks



Data Lifeguard Diagnosis tool to check, this is the result I received "Test Result: FAIL" "06 Quick test on drive 2 didn not complete! Status code = 07 (Failed read test element), Failure Checkpoint = 102 (unknown test) Smart self-test did not complete on drive 2.
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7 Comments
Dear experts,

I have a laptop running Linux Mint 18. And I always manually mount an external shared folder when fire up. How do I do this at boot up?

The folder is a shared with an Western Digital external hard drive that has a static IP address. Currently I use the GUI to access.

Thanks!
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3 Comments
I am tryiong to backup a Western Digital NAS to 2 external USB hard drives. The NAS is running Windows 2008 Storage essentials.

The drives need to be rotated with a drive being taken offsite on alternate nights.

It also needs to send an email notification on job completion or failure.

I have tried using the built in backup utiity in Windows but it doesnt have email notification. I have tried using task sacheduler to send email when certain criteria are met but it just wont work for me.

Does anyone have any suggestions for a simple, free backup solution that will do these 2 things?

Thanks
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4 Comments
I have a 2 TB Western Digital My Cloud setup with a static IP on a peer to peer network.  I have named it 'NetworkStorage' on the network.
I have setup Shares and Users.
I have created a 'Share' folder called 'John' that I want to be private.  I turned off Public Access.  I gave full access to only one user.
When I go to File Explorer, Network, NetworkStorage, John everyone can get into it!?
If I turn off access to users, only then is it unavailable.
Does someone know what I must be doing wrong?
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2 Comments
Can the NAS be used in a PC?
Are they worth the extra $

Thanks

https://www.scan.co.uk/products/203tb-western-digital-wd30ezrz-wd-blue-35-hdd-sata-iii-6gb-s-5400-rpm-64mb-cache

https://www.scan.co.uk/products/3tb-wd-red-wd30efrx-35-nas-hdd-sata-iii-6gb-s-5400rpm-64mb-cache-ncq
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8 Comments
I purchased a 2 TB Passport 2 drive several months ago and it is now full because the WD Backup software does full backups, not incremental, and has no way to automatically delete a backup after a certain period of time.  Is there a way to delete specific backups using this software?  When I select delete backup, it only gives me the option of deleting the oldest version of the backup.  I'd like to remove some of intermittent backups, maybe two out of every three days, at least for BU's over a month old.

I may have to purchase some other backup software to get incremental backups and automatically delete aged backups.  Any body have any suggestions?
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10 Comments
Purchased a 4 TB Western Digital My Cloud and configured through my router fine.  But due to the slow transfer rate I decided to use the ethernet cable and go direct to my laptop.  The Ethernet controller is Qualcomm Atheros AR8161 PCI-E Gigabit Ethernet Controller (NDIS 6.30) on a Windows 10 Toshiba Laptop.  I have the latest driver.

When I go to check properties I note:
IPv4 Connectivity - No Network Access
IPV6 Connectivity - No Network Access

So of course I gt the message "Ethernet doesn't have a valid ip configuration".  

P.S. this is the first time I have used the ethernet connection on this laptop.

I saw a youtube video showing how to manually configure but I am a bit hesitant and thought I might check this great forum.

Any ideas?
Image0394.jpg
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7 Comments
The prices for internal drives are higher than I want to pay. This is probably a stupid question, but I'm seeing 4TB external drives for less than the internal ones (including one that seems to be running at 7200 RPMs.). Why would I not cannibalize an external drive for the drive I want, particularly as the Imac doesn't have a USB 3.0 capability?
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10 Comments
Hi Experts,

I have a WD MybookLive of 1TB. I connect to it via internet cable, and all of the sudden I got disconnected and when I connected back I was not able to see my data there. So far I have tried different ways to look for my data but no luck. I tried from the UI, Shares shows only the Public folder which is empty! I also tried to ssh to it and explore every folder possible but I'm still not able to see my data there. When I \\theipofmybooklive\ It shows me an empty folder. Please help.
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6 Comments
Hey there, I have two WD My Passport Ultra USB 3.0 disk drives that only transfer data (coping between the two drives) at speeds of only 35.4 MB/Second.  Any idea's of why they are so slow?  I am plugging them into the "blue" usb ports on my computer.
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11 Comments
I'm trying to understand the advantage of the old style external drive e.g. Western Digital My Book, which needs to be powered separately from the computer, compared with external drives that are powered by USB.  If they both perform the same function, why bother with the old drive if the computer can sufficiently power the drive with less cables and mess and furthermore lack of a need for a power socket?
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10 Comments
I have a home network with a netgear nighthawk router, two laptops and and two desktops. The desktops are wired. The two laptops are wireless. There is a hard drive connected to the router as well as a Western Digital MyLiveDuo. The desktops can see all devices. Laptop A can see all devices including the TV but laptop B can only see the desktops but not connect with them. I need to be able to back up from laptop B to the hard drive connected to the router. The desktops are Win 10 and Win 7, Laptop A is Win 7, laptop B is win10.
Any ideas please.
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4 Comments
Hello Experts
I have Western Digital external hard drive, now all of sudden when I plug the hard drive it gives me the error

You need to format the disk in drive G: before you can use it.

I ran chkdsk, using the command chkdsk g: /f /r however it is processing every file as follows

File record segment 1 is unreadable.
 0 percent complete. (1 of 148480 file records processed)
File record segment 2 is unreadable.
 0 percent complete. (2 of 148480 file records processed)
File record segment 3 is unreadable.
 0 percent complete. (3 of 148480 file records processed)
File record segment 4 is unreadable.
 0 percent complete. (4 of 148480 file records processed)

I'm no sure the what's the status and what to do now
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48 Comments
I've got a Western Digital External HDD that works fine on my other machine, for some reason when I plug into my second machine I'm presented with "USB Device Unrecognized" error.  I've gone to C:\Windows\System32\DRIVERS\wdcsam64.sys and deleted it.
1st time I copied the driver from my system that works to my system that does not work, same error.  I deleted it again and did not copy the driver, (hoping windows would go and get the latest) it did not got same error.

Please any suggestions are appreciated as I've got some critical data backed up on this drive.
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8 Comments
School is back in session! The beginning of the school year is a fresh slate. One way for students to get started on the right foot is to get organized.
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0 Comments

Western DigitalSponsored by Flatiron School

897

Solutions

13

Content

i
The collection of articles, videos, and posts on this topic.

1K

Contributors

WD, a Western Digital company, is a long-time innovator and storage industry leader. As a storage technology pacesetter, the company produces reliable, high-performance hard disk drives and solid state drives. These drives are deployed by OEMs and integrators in desktop and mobile computers, enterprise computing systems, embedded systems and consumer electronics applications, as well as by the company in providing its own storage products. WD’s leading storage devices and systems, networking products, media players and software solutions empower people around the world to easily save, store, protect, share and experience their content on multiple devices. WD was established in 1970 and is headquartered in Irvine, Calif. For more information, please visit the company’s website at www.wd.com.

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