Western Digital

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WD, a Western Digital company, is a long-time innovator and storage industry leader. As a storage technology pacesetter, the company produces reliable, high-performance hard disk drives and solid state drives. These drives are deployed by OEMs and integrators in desktop and mobile computers, enterprise computing systems, embedded systems and consumer electronics applications, as well as by the company in providing its own storage products. WD’s leading storage devices and systems, networking products, media players and software solutions empower people around the world to easily save, store, protect, share and experience their content on multiple devices. WD was established in 1970 and is headquartered in Irvine, Calif. For more information, please visit the company’s website at www.wd.com.

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Hello Experts,

Windows 10 Firewall is blocking Western Digital SmartWare backups. I have confirmed this is the case...

I created exceptions in Windows firewall to allow these programs to run:

 C:\Program Files (x86)\Western Digital\WD SmartWare\ BackupTask.exe and WDBackupEngine.exe

These exceptions did not work.

Does anyone know how to remove this block??

Thanks!
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3 Comments
We have a client with a Western Digital NAS - Sentinel running Windows Storage Server 2008 R2 Essentials.
the device is retired by western digital - and we are not expecting to get much support from them.

looks to me like we need to repair/reload: Windows Storage Server 2008 R2 Essentials (see attached picture).

we are trying to load the windows dashboard - and it won't load.

anyone else manage to get through an error like this?
wd.jpg
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6 Comments
RAID1 configuration with two Western Digital Green Desktop Drives. One drive failed could I replace it with a Western Digital Purple 4T drive? Only difference I can tell is Sustained Throughput, green being 171 and purple 150. Green seem to be out of stock in most places and no longer available on Western Digitals site. I have purple drives in stock and wouldn't have to order a new drive.

Green Drive
Western Digital WD40EZRX 4TB Green
Capacity: 4TB
Speed: 5,400RPM
Interface Types: SATA
Form Factor: 3.5inx1.0in LFF Hard Drive
Sector Size: 512 / 512e
Sustained Throughput: 171
Electrical Interface: SATA 600 - 6.0Gbps
On-Board Cache: 64MB
green
Purple Drive
Western Digital WD40EZRX 4TB Green
Capacity: 4TB
Speed: 5,400RPM
Interface Types: SATA
Form Factor: 3.5inx1.0in LFF Hard Drive
Sector Size: 512 / 512e
Sustained Throughput: 150
Electrical Interface: SATA 600 - 6.0Gbps
On-Board Cache: 64MB
purple
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11 Comments
Hi there ,

I have western digital 2.5" 320gb laptop hard disk that seems dead.

I connect the hard disk externally to my laptop .

I opened disk manager and message says : disk 2 unknown, not initialized.

When I click on initialize disk,  a message pops up device is not ready.


So the Microsoft disk manager recognises the disk, but it is unable to initialize the disk.

Is it possible to revive the hard disk and initialize it with some software tools  for windows 7 ?
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6 Comments
Does the Western Digital Ultrastar 14TB DC HC530 7200 RPM SATA 6.0Gb/s 3.5" Data Center Internal Hard Drive - 0F31284 come with a 5-year warranty or a 2 year warranty? On the website it says Up to 2.5M hours MTBF with a 5-year limited warranty but under the warranty and returns Limited Warranty period parts and labor 2 years.

Western Digital Ultrastar 14TB DC HC530 7200 RPM SATA 6.0Gb/s 3.5" Data Center Internal Hard Drive - 0F31284

Not quite sure what the difference between mean
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18 Comments
is there a way to view results from Western Digital Lifeguard extended analysis?   I ran the app against a 2 TB hard drive but the app finished before I had a chance to see the results.  Are these results stored somewhere?
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12 Comments
Backup question: I have a Dell 5810 Workstation:
Drive C:  Toshiba SSD 1 TB
Drive D: Samsung SSD 1 TB
Drive R: Raided 1 4 TB brand new Western Digital Black drives

I am sure that my Drive C: is failing. I have only ever backed up my data in a folder by folder method. I have current backups utilizing this method. However I wish to backup the entire C: drive just in case. Since I have 4TB free in the raid configuration is my best option to simply use Windows 10's backup software to copy everything on c: to the 4TB raid? When I replace this computer I "probably" have everything I need on drives external to the computer, but things can be forgotten and Ii want to have the best backup while the C: drive is still readable and writable. The new computer I choose will have the ability to install the two raided drives to retrieve files I might have forgotten about. So, is backup a reasonable choice? Note: I do not wish to troubleshoot this computer any further. I have had TWO motherboards replaced in the last week and am unwilling to go any further to diagnose it. I only want to oreserve my data and then never turn it on again.
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7 Comments
We use 2 Western Digital DUO devices for backup... swapping them out every other day.

They both, all of a sudden, appear to not work.

All I get is a solid ON light.

Thoughts?
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13 Comments
I am here to ask an Expert, at one of the businesses I do IT work for we have a NAS device Western Digital MyCloud ex2100 with some shares, the users are Domain Users and permissions are controlled with their Domain usernames and passwords. Been working great for quite sometime. What is happening is some new users that have been added to the Domain are able to access shares that show they are Denied access. They are shares that I don't want them to access. From what I can tell the older users permissions are still working correctly. Any idea what could cause this?
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10 Comments
I have a WD MY BOOK ESSENTIAL EDITION S/N WCANU1915597  external hard drive it not reading when I plug it in my computer I using windows 7 what could be wrong  I also plug it in all the other ports it does the same thing doesn't work. Tell me what to do thank you frank
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6 Comments
We have a few macs in our office that we need to get the files off of and transfer to a PC.  What is the fastest way to do this?  Can I use a Western Digital hard drive and plug it in via USB and then just drag and drop the files or is there more to it?
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7 Comments
Have a Western Digital 2TB external Hard Disk that didn't use for a long time (6 months or so).
I wanted to look for some family photos and when connecting the disk, it starts normally, but the autorun does not start.

I tried using another computer but the problem is that the disk has a password and I can not remember it

I have a great collection of music and photos, so any kind of help will be much appreciated
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5 Comments
Hello Experts,

I am running a WD Sentinel NAS server to perform backups on PCs on my network. I have a couple of PCS that have stopped backing up.

Please see the attached word file with screenshots:

1.      Automatic backups have been failing. Below screenshot properties of one PC
2.      Error when performing manual backup on this PC instead
3.      Tried to remove this PC in order to re-install connector but get this error

Does anyone know how to fix this so my PCs will backup to the NAS server again?

Thanks!
Backup_Remove_Errors_NAS.docx
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5 Comments
I am looking for an equivalent drive that will fit my 2013 HP DV 7t- 7000 Pavilion notebook
which  is too small is  momentus xt ATA serial 750 GB Drive model st750LX003
I AM LOOKING FOR AN EQUIVALENT DISC DRIVE GREATER THAN 1 TERABYTE IN SIZE BUT CONFORMS TO THE SAME ELECTRONICS CONFIGURATION SAME NUMBER OF PINS in connector  ETC
please note replacement can be any known brand could be anything from a Fujitsu to a Western Digital. The drive that's being replaced was a Seagate momentus XT Drive
any suggestions of replacement hard drives that fit this Hardware specification would be appreciated
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3 Comments
I bought the machine with no hard drive at all. Bought a new one and installed it. Machine is licensed for Win7 Pro and when I use my disk to start the installation, it gets to the screen where you select where you want to install the OS, but it shows none at all. I boot into the BIOS and I can definitely see the new Western Digital Hard Drive. I've been Googling for a couple of hours with no luck, so I'm  hoping someone will have some guidance here. Thank you!
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19 Comments
Hello,

I have a Synology Diskstation 412+ NAS in my home office that is nearly full.  The NAS was purchased November of 2012 and has 4 Western Digital 2TB Red drives configured in RAID 6.  I am currently using 3.2 out of the 3.6 TB capacity (89%) and need to increase the capacity to 6-10 TB.

When I purchased the NAS it was being used for both work and home files. The work files involved backing up a web server,  a file server and 1 workstation while the home files included pictures and videos.  I decided to configure the drives in RAID6 so that I could weather up to two drive failures. In the past 5 years I had one drive go bad and the replacement was super easy with no data loss or downtime. I also have a new spare 2TB Red drive in a box in case another drive fails.

My work situation has changed and I no longer need to be able to handle two simultaneous disk failures. In order to keep my RAID 6 and increase my capacity, I think I have to replace all four drives.  If I was starting out today, I would rather have two 8TB drives mirrored and have a third 8TB drive available for a spare. I am looking for advice on the best way to expand my capacity while not breaking the bank.  FYI, I purchased a Western Digital 8TB EasyStore external drive that I will use to backup the NAS before I make any changes. I currently backup my NAS volumes to multiple smaller drives.

Here are the options I am considering:

1. Reconfigure current 4x2TB system to RAID 5 increasing …
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7 Comments
I am running Windows 7 Professional on my computer that also has a USB external Western Digital passport drive.

I did a robocopy of the "Documents" folder from my C Drive to my F drive (USB external WD passport drive).

When I view the F: drive in Windows Explorer, I CANNOT see the "Documents" folder.

However, I CAN see the "Documents" folder on the F: drive when I click on Windows Explorer:  Organize \ Folder and Search Options \ View \ Show hidden files, folders and drives.

How can I PERMANENTLY remove the hidden attribute on the external drive to make the "Documents" folder ALWAYS visible without have to click:  Show hidden files, folders and drives?

Thanks for your help!
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11 Comments
I have  a several year old WD my book Live that is having problems - I can't connect to it  (it's a nas / ethernet device)

It's out of warranty. I took it apart and ran crystal disk info on the hard drive. it's failing / got smart errors.

It seems I can't just put in a new hard drive, huh?  The unit's OS is on the hard drive, right?

So with a failed hard drive, is there any relatively simple way to get it going again with a new hard drive?
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8 Comments
Heard hdd regenerator is good, trying to look for more alternatives
Thanks
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5 Comments
Hi

There is a problem with my hdd. I am trying to copy the files from it now.
I can't attach it directly with SATA as sometimes the hdd will become very slow (i.e 100kb/s) and my windows 10 will become halted.
I am currently copying it over usb cable.
The speed is average at 4 MB/s, but sometimes it will dropped to 100kb - 300kb (it can last for several mins to 15 mins, but it still running). The speed will pick up again ( 4MB /s) whenever I turn off and turn it on back.

Can I know what's the problem with the hard disk?
I will request for RMA after I copied all the files.
Thanks



Data Lifeguard Diagnosis tool to check, this is the result I received "Test Result: FAIL" "06 Quick test on drive 2 didn not complete! Status code = 07 (Failed read test element), Failure Checkpoint = 102 (unknown test) Smart self-test did not complete on drive 2.
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7 Comments
Dear experts,

I have a laptop running Linux Mint 18. And I always manually mount an external shared folder when fire up. How do I do this at boot up?

The folder is a shared with an Western Digital external hard drive that has a static IP address. Currently I use the GUI to access.

Thanks!
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3 Comments
I am tryiong to backup a Western Digital NAS to 2 external USB hard drives. The NAS is running Windows 2008 Storage essentials.

The drives need to be rotated with a drive being taken offsite on alternate nights.

It also needs to send an email notification on job completion or failure.

I have tried using the built in backup utiity in Windows but it doesnt have email notification. I have tried using task sacheduler to send email when certain criteria are met but it just wont work for me.

Does anyone have any suggestions for a simple, free backup solution that will do these 2 things?

Thanks
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4 Comments
I have a 2 TB Western Digital My Cloud setup with a static IP on a peer to peer network.  I have named it 'NetworkStorage' on the network.
I have setup Shares and Users.
I have created a 'Share' folder called 'John' that I want to be private.  I turned off Public Access.  I gave full access to only one user.
When I go to File Explorer, Network, NetworkStorage, John everyone can get into it!?
If I turn off access to users, only then is it unavailable.
Does someone know what I must be doing wrong?
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2 Comments
Can the NAS be used in a PC?
Are they worth the extra $

Thanks

https://www.scan.co.uk/products/203tb-western-digital-wd30ezrz-wd-blue-35-hdd-sata-iii-6gb-s-5400-rpm-64mb-cache

https://www.scan.co.uk/products/3tb-wd-red-wd30efrx-35-nas-hdd-sata-iii-6gb-s-5400rpm-64mb-cache-ncq
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8 Comments
I purchased a 2 TB Passport 2 drive several months ago and it is now full because the WD Backup software does full backups, not incremental, and has no way to automatically delete a backup after a certain period of time.  Is there a way to delete specific backups using this software?  When I select delete backup, it only gives me the option of deleting the oldest version of the backup.  I'd like to remove some of intermittent backups, maybe two out of every three days, at least for BU's over a month old.

I may have to purchase some other backup software to get incremental backups and automatically delete aged backups.  Any body have any suggestions?
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10 Comments

Western Digital

910

Solutions

13

Content

i
The collection of articles, videos, and posts on this topic.

1K

Contributors

WD, a Western Digital company, is a long-time innovator and storage industry leader. As a storage technology pacesetter, the company produces reliable, high-performance hard disk drives and solid state drives. These drives are deployed by OEMs and integrators in desktop and mobile computers, enterprise computing systems, embedded systems and consumer electronics applications, as well as by the company in providing its own storage products. WD’s leading storage devices and systems, networking products, media players and software solutions empower people around the world to easily save, store, protect, share and experience their content on multiple devices. WD was established in 1970 and is headquartered in Irvine, Calif. For more information, please visit the company’s website at www.wd.com.