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Webroots Spysweeper is locked by the system?

Brawly
Brawly asked
on
Medium Priority
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Last Modified: 2012-06-27
Hello.  I have an odd problem.  I use Webroots Spysweeper program for additional security, and have for some years.  In my opinion Spysweeper is one of the most effective programs for spyware.  Recently, I upgraded to the latest version which is: version 5.2.3.2120.  I have Windows XP Pro MCE 2005, there are only 2 logins.  Myself as administrator and my daughter who is on a limited account.  After logging out as administrator and then logging into the limited account, all seems fine.  Spysweeper loads fine, however once logged out of the limited account and back into the administrator account, the Spysweeper splash screen remains on the desktop after loading?  If I attempt to close the program, I will receive a prompt indicating that Spysweeper has been "locked?"  This seems to occur almost everytime there is a switch between logins, even though either the administrator or the limited account login completely logs out.  On rare occasion I have several splash screens display on the administrator desktop at one time.  The incident never occurs while booting into the limited account desktop, it only occurs on the administrator desktop.  I am completely baffeld, if anyone has a solution I would be appreciative.  
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A number of users are reporting problems after the upgrade to 5.2 :

http://mp3.com.com/Webroot-Spy-Sweeper/3640-8022_4-10598648.html
http://fileforum.betanews.com/review/1047914996/1/view
http://discuss.pcmag.com/forums/4/1004329327/ShowPost.aspx

and so on.  Your strange issue is just one of many...

Webroot have a free tech support line:

http://support.webroot.com/ics/support/default.asp?deptID=776

 Why not contact them direct to try to sort out what is going on with your pc?

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Commented:
Thanks for the information phototropic!  I will visit those sites to see what I can find out.  If I can get a resolution for my problem, I'll be sure to let you know!
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