We help IT Professionals succeed at work.
Get Started

Vista Desktop Access is denied

sgt_best asked
Last Modified: 2012-05-11
I have a Vista Business laptop that boots to the following error.

c:\windows\system32\config\systemprofile\Desktop is not accessible.
Access is denied.

The desktop is black but can see the system tray, the start menu works but no programs will open.  
I can get to the command prompt & registry in Safe Mode but not the Control Panel.
Cannot get to My Computer.  Wanted to check permissions.
I checked the run and run once in current user and local machine and don't see anything unusual.
Doesn't want to let me connect to wifi in safe mode.
I uninstalled webroot that the customer installed.  Still has Norton Internet Security & Windows Defender
I checked the logs of Malwarebytes that the customer ran and had 0 found.
Ran scan with Norton Internet Security, nothing found.
PC takes forever to log off but finally does.

Saw some things on the internet to add a user then log off & log in as new user.  I was able to right click on Computer and choose manage and create a new user, added that user to the Administrator group....logged off and back on as new user and have the same issue.  

Kind regards.

Watch Question
Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
This problem has been solved!
Unlock 1 Answer and 13 Comments.
See Answer
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE