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Senior Engineer🇦🇺

Windows 7 x64 STOP 0x000000F4 Physical memory dump with status 0xC0000010
Hi People,

Does anyone know what happened to my laptop please ?

I'm using Windows 7 Professional 64 bit on my Toshiba Z830 laptop with 128 GB SSD drive, and I have no Anti Virus installed in it.

When idle for couple of period of time, it turns into BSoD mode by itself ?

Any kind of help and assistance would be greatly appreciated.

Thanks.
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SOLUTION
Avatar of Lior KarasentiLior Karasenti

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Avatar of Senior EngineerSenior Engineer🇦🇺

ASKER

FYI: this is brand new vanilla install Windows 7 with Toshiba drivers that are compatible with the laptop, and I have followed this guideline in the performance tweak to achieve the highest performance in using SSD: https://www.experts-exchange.com/questions/27764421/Windows-7-and-SSD-performance-tweak-check-list-for-best-performance.html

I hope that it is not causing the issue.
Avatar of IanThIanTh🇬🇧

see
http://superuser.com/questions/342670/windows-7-64bit-stop-error-code-0x000000f4

but why dont you have a anti virus installed ???
Avatar of rindirindi🇨🇭

Zip your last 3 *.dmp files and attach that zip file in your next message. Also check whether your SSD may have firmware upgrades available.
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Avatar of Senior EngineerSenior Engineer🇦🇺

ASKER

This is my laptop model: Portégé Z830 PT225A-00400G
Avatar of rindirindi🇨🇭

Please post the dumps I asked for.
Avatar of Senior EngineerSenior Engineer🇦🇺

ASKER

thanks man, where can I find the dump ?
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Avatar of rindirindi🇨🇭

Usually in C:\Windows\Minidump, and this folder is normally hidden, so you need to have set your folder options to display hidden files.
Avatar of Senior EngineerSenior Engineer🇦🇺

ASKER

and just now I had it once again while I left my laptop on overnight for downloading.

This time it is difference error ?
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Avatar of rindirindi🇨🇭

I'm still waiting for the dump files...
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Avatar of Senior EngineerSenior Engineer🇦🇺

ASKER

is it in the C:\Windows\MEMORY.DMP

User generated image
if you read the few lines at the bottom, it is failed ?
Avatar of rindirindi🇨🇭

Probably you don't have enough free space on your system partition. In your Control panel, system, Advanced settings, startup and recovery settings, under system failure make sure you have selected mini or small memory dumps, then wait for the next crashes, look for the minidump folder, zip the files and attach the zip file.
Avatar of Senior EngineerSenior Engineer🇦🇺

ASKER

ah no wonder,
because it was set to (None)

so yes next BSoD will be in %SystemRoot%\Minidump
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Avatar of Senior EngineerSenior Engineer🇦🇺

ASKER

ok, so I wonder what is inside the C:\Windows\Minidump\072412-14757-01.dmp file ?

I do not want to expose sensitive information because that would breach my company policy.
Avatar of rindirindi🇨🇭

There's nothing sensitive there.
Avatar of Senior EngineerSenior Engineer🇦🇺

ASKER

Here it is attached

how do you analyze it ?
072412-14757-01.dmp
080112-17300-01.dmp
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Avatar of Senior EngineerSenior Engineer🇦🇺

ASKER

And somehow it Blue Screen-ed again but with different error message.
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Avatar of Senior EngineerSenior Engineer🇦🇺

ASKER

rindi,
many thanks for the update.

I'll see if I can try the updated driver for that USB 4G modem device and also update my Symantec Endpoint Antivirus
Avatar of Senior EngineerSenior Engineer🇦🇺

ASKER

Thanks man !
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Avatar of Senior EngineerSenior Engineer🇦🇺

ASKER

what is the name of the crash dump analysis that you use ?
Avatar of rindirindi🇨🇭

It's the Windows Debugger of m$'s debugging tools for windows:

http://msdn.microsoft.com/en-us/windows/hardware/gg463009.aspx
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