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Hop count exceeded - possible mail loop

Hi,

Not sure what to do to get around this. Any ideas?

Generating server: AMXPR04MB022.eurprd04.prod.outlook.com

marie.vareillaud@ipsen.com
DB3FFO11FD039.mail.protection.outlook.com
Remote Server returned '554 5.4.6 Hop count exceeded - possible mail loop'

Original message headers:

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Received: from emea01-db3-obe.outbound.protection.outlook.com (213.199.154.77)
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Received: from emea01-db3-obe.outbound.protection.outlook.com (213.199.154.84)
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Received: from mail.araxi.co.uk (96.53.47.230) by
 DB3FFO11FD057.mail.protection.outlook.com (10.47.217.129) with Microsoft SMTP
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 +0000
X-MDAV-Result: clean
X-MDAV-Processed: mail.araxi.ca, Wed, 05 Feb 2014 16:06:26 -0800
Received: from [192.168.185.201] by mail.araxi.ca (MDaemon PRO v13.0.4)	with
 ESMTP id md50000313122.msg	for <marie.vareillaud@ipsen.com>; Wed, 05 Feb 2014
 16:06:26 -0800
X-Spam-Processed: mail.araxi.ca, Wed, 05 Feb 2014 16:06:26 -0800
	(not processed: message from trusted or authenticated source)
X-Authenticated-Sender: sfawcett@araxi.co.uk
X-Return-Path: accounts@araxi.co.uk
X-Envelope-From: accounts@araxi.co.uk
X-MDaemon-Deliver-To: marie.vareillaud@ipsen.com
Message-ID: <52F2D1FD.7070208@araxi.co.uk>
Date: Wed, 5 Feb 2014 16:06:21 -0800
From: ARAXI Accounts <accounts@araxi.co.uk>
Reply-To: <accounts@araxi.co.uk>
User-Agent: Mozilla/5.0 (Windows NT 5.1; rv:24.0) Gecko/20100101 Thunderbird/24.3.0
MIME-Version: 1.0
To: <marie.vareillaud@ipsen.com>
Subject: Facture de Traduction =?ISO-8859-1?Q?N=B0_31200224?=
Content-Type: multipart/mixed;
	boundary="------------040207050209020701020905"
Return-Path: accounts@araxi.co.uk
X-EOPAttributedMessage: 5
X-Forefront-Antispam-Report-Untrusted: CIP:96.53.47.230;CTRY:CA;IPV:NLI;EFV:NLI;SFV:NSPM;SFS:(189002)(199002)(59766001)(80022001)(74482001)(47446002)(59896001)(77982001)(74502001)(86362001)(74662001)(63696002)(90146001)(56816005)(74876001)(76482001)(71186001)(65956001)(94316002)(74366001)(93136001)(79102001)(20776003)(65806001)(512934002)(74706001)(69226001)(81342001)(33656001)(94946001)(85852003)(36756003)(93516002)(43066001)(81542001)(84326002)(83072002)(568964001)(64126003)(92726001)(19580405001)(83506001)(87836001)(224303002)(81816001)(81686001)(4396001)(44976005)(80976001)(567704001)(85306002)(47736001)(49866001)(47976001)(54316002)(50986001)(76796001)(46102001)(19580395003)(76786001)(16236675002)(76176001)(6806004)(54356001)(83322001)(51856001)(80316001)(56776001)(95416001);DIR:INB;SFP:;SCL:1;SRVR:DB3PR04MB028;H:mail.araxi.co.uk;CLIP:96.53.47.230;FPR:9D3EC61B.2FE297A8.FBEFD985.7B8E1879.20187;mail.araxi.caMX:1;A:1;LANG:fr;
Received-SPF: None (: araxi.co.uk does not designate permitted sender hosts)
X-ExternalRecipientOutboundConnectors: 9e776b6a-a6cc-4faf-a054-a502153beb01
X-Forefront-Antispam-Report-Untrusted:
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X-OriginatorOrg: ipsengroup.onmicrosoft.com

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Shawn
Asked:
Shawn
  • 2
1 Solution
 
Sjef BosmanGroupware ConsultantCommented:
I suppose it's the receiving party that cannot or will not accept the mail.

Try one thing, to make sure the problem isn't yours: send the same person a mail from Gmail. If that one bounces too, they have something to sort out on their side.

Then contact them (by mail ;-))
0
 
ShawnAuthor Commented:
I just got hold of them and it turns out that person no longer works in the company. All other active employee emails go through.

A strange message for that sort of thing.
0
 
Sjef BosmanGroupware ConsultantCommented:
Mail moves in mysterious ways....

Glad it's solved!
0

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