Solved

Hop count exceeded - possible mail loop

Posted on 2014-02-05
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Last Modified: 2014-02-06
Hi,

Not sure what to do to get around this. Any ideas?

Generating server: AMXPR04MB022.eurprd04.prod.outlook.com

marie.vareillaud@ipsen.com
DB3FFO11FD039.mail.protection.outlook.com
Remote Server returned '554 5.4.6 Hop count exceeded - possible mail loop'

Original message headers:

Received: from AMXPR04CA006.eurprd04.prod.outlook.com (10.242.64.26) by
 AMXPR04MB022.eurprd04.prod.outlook.com (10.242.66.147) with Microsoft SMTP
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 AMXPR04CA006.outlook.office365.com (2a01:111:e400:1000::26) with Microsoft
 SMTP Server (TLS) id 15.0.868.8 via Frontend Transport; Thu, 6 Feb 2014
 00:06:45 +0000
Received: from emea01-db3-obe.outbound.protection.outlook.com (213.199.154.77)
 by AM1FFO11FD060.mail.protection.outlook.com (10.174.65.79) with Microsoft
 SMTP Server (TLS) id 15.0.856.14 via Frontend Transport; Thu, 6 Feb 2014
 00:06:44 +0000
Received: from DBXPR04CA016.eurprd04.prod.outlook.com (10.141.8.154) by
 DBXPR04MB030.eurprd04.prod.outlook.com (10.242.146.23) with Microsoft SMTP
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Received: from AM1FFO11FD013.protection.gbl (2a01:111:f400:7e00::195) by
 DBXPR04CA016.outlook.office365.com (2a01:111:e400:9414::26) with Microsoft
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 00:06:43 +0000
Received: from emea01-am1-obe.outbound.protection.outlook.com (157.56.112.26)
 by AM1FFO11FD013.mail.protection.outlook.com (10.174.64.91) with Microsoft
 SMTP Server (TLS) id 15.0.856.14 via Frontend Transport; Thu, 6 Feb 2014
 00:06:43 +0000
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 AMXPR04MB023.eurprd04.prod.outlook.com (10.242.66.153) with Microsoft SMTP
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 AMXPR04CA007.outlook.office365.com (2a01:111:e400:1000::27) with Microsoft
 SMTP Server (TLS) id 15.0.868.8 via Frontend Transport; Thu, 6 Feb 2014
 00:06:41 +0000
Received: from emea01-am1-obe.outbound.protection.outlook.com (213.199.154.13)
 by DB3FFO11FD047.mail.protection.outlook.com (10.47.217.78) with Microsoft
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 00:06:41 +0000
Received: from DBXPR04CA012.eurprd04.prod.outlook.com (10.141.8.150) by
 DBXPR04MB031.eurprd04.prod.outlook.com (10.242.146.24) with Microsoft SMTP
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Received: from emea01-am1-obe.outbound.protection.outlook.com (213.199.154.13)
 by DB3FFO11FD014.mail.protection.outlook.com (10.47.216.188) with Microsoft
 SMTP Server (TLS) id 15.0.856.14 via Frontend Transport; Thu, 6 Feb 2014
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Received: from AMXPR04CA008.eurprd04.prod.outlook.com (10.242.64.28) by
 AMXPR04MB021.eurprd04.prod.outlook.com (10.242.66.142) with Microsoft SMTP
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 SMTP Server (TLS) id 15.0.868.8 via Frontend Transport; Thu, 6 Feb 2014
 00:06:32 +0000
Received: from emea01-db3-obe.outbound.protection.outlook.com (213.199.154.84)
 by AM1FFO11FD029.mail.protection.outlook.com (10.174.64.218) with Microsoft
 SMTP Server (TLS) id 15.0.856.14 via Frontend Transport; Thu, 6 Feb 2014
 00:06:31 +0000
Received: from DB3PR04CA004.eurprd04.prod.outlook.com (10.242.134.24) by
 DB3PR04MB028.eurprd04.prod.outlook.com (10.242.136.152) with Microsoft SMTP
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 DB3PR04CA004.outlook.office365.com (2a01:111:e400:9814::24) with Microsoft
 SMTP Server (TLS) id 15.0.868.8 via Frontend Transport; Thu, 6 Feb 2014
 00:06:30 +0000
Received: from mail.araxi.co.uk (96.53.47.230) by
 DB3FFO11FD057.mail.protection.outlook.com (10.47.217.129) with Microsoft SMTP
 Server (TLS) id 15.0.856.14 via Frontend Transport; Thu, 6 Feb 2014 00:06:29
 +0000
X-MDAV-Result: clean
X-MDAV-Processed: mail.araxi.ca, Wed, 05 Feb 2014 16:06:26 -0800
Received: from [192.168.185.201] by mail.araxi.ca (MDaemon PRO v13.0.4)	with
 ESMTP id md50000313122.msg	for <marie.vareillaud@ipsen.com>; Wed, 05 Feb 2014
 16:06:26 -0800
X-Spam-Processed: mail.araxi.ca, Wed, 05 Feb 2014 16:06:26 -0800
	(not processed: message from trusted or authenticated source)
X-Authenticated-Sender: sfawcett@araxi.co.uk
X-Return-Path: accounts@araxi.co.uk
X-Envelope-From: accounts@araxi.co.uk
X-MDaemon-Deliver-To: marie.vareillaud@ipsen.com
Message-ID: <52F2D1FD.7070208@araxi.co.uk>
Date: Wed, 5 Feb 2014 16:06:21 -0800
From: ARAXI Accounts <accounts@araxi.co.uk>
Reply-To: <accounts@araxi.co.uk>
User-Agent: Mozilla/5.0 (Windows NT 5.1; rv:24.0) Gecko/20100101 Thunderbird/24.3.0
MIME-Version: 1.0
To: <marie.vareillaud@ipsen.com>
Subject: Facture de Traduction =?ISO-8859-1?Q?N=B0_31200224?=
Content-Type: multipart/mixed;
	boundary="------------040207050209020701020905"
Return-Path: accounts@araxi.co.uk
X-EOPAttributedMessage: 5
X-Forefront-Antispam-Report-Untrusted: CIP:96.53.47.230;CTRY:CA;IPV:NLI;EFV:NLI;SFV:NSPM;SFS:(189002)(199002)(59766001)(80022001)(74482001)(47446002)(59896001)(77982001)(74502001)(86362001)(74662001)(63696002)(90146001)(56816005)(74876001)(76482001)(71186001)(65956001)(94316002)(74366001)(93136001)(79102001)(20776003)(65806001)(512934002)(74706001)(69226001)(81342001)(33656001)(94946001)(85852003)(36756003)(93516002)(43066001)(81542001)(84326002)(83072002)(568964001)(64126003)(92726001)(19580405001)(83506001)(87836001)(224303002)(81816001)(81686001)(4396001)(44976005)(80976001)(567704001)(85306002)(47736001)(49866001)(47976001)(54316002)(50986001)(76796001)(46102001)(19580395003)(76786001)(16236675002)(76176001)(6806004)(54356001)(83322001)(51856001)(80316001)(56776001)(95416001);DIR:INB;SFP:;SCL:1;SRVR:DB3PR04MB028;H:mail.araxi.co.uk;CLIP:96.53.47.230;FPR:9D3EC61B.2FE297A8.FBEFD985.7B8E1879.20187;mail.araxi.caMX:1;A:1;LANG:fr;
Received-SPF: None (: araxi.co.uk does not designate permitted sender hosts)
X-ExternalRecipientOutboundConnectors: 9e776b6a-a6cc-4faf-a054-a502153beb01
X-Forefront-Antispam-Report-Untrusted:
 CIP:213.199.154.84;CTRY:GB;IPV:NLI;EFV:NLI;SFV:NSPM;SFS:(189002)(199002)(59896001)(77982001)(74482001)(47446002)(80022001)(94946001)(86362001)(74662001)(93516002)(74502001)(49866001)(74876001)(94316002)(47736001)(56816005)(65806001)(71186001)(36756003)(74366001)(56776001)(90146001)(65956001)(54316002)(81342001)(74706001)(20776003)(59766001)(33656001)(512934002)(79102001)(63696002)(76482001)(85306002)(43066001)(81542001)(84326002)(69226001)(568964001)(85852003)(80316001)(83506001)(92726001)(87836001)(19580405001)(224303002)(81686001)(81816001)(64126003)(80976001)(44976005)(83322001)(93136001)(83072002)(47976001)(46102001)(50986001)(76176001)(76796001)(76786001)(6806004)(51856001)(4396001)(16236675002)(567704001)(19580395003)(54356001)(95416001);DIR:INB;SFP:;SCL:1;SRVR:AMXPR04MB021;H:emea01-db3-obe.outbound.protection.outlook.com;CLIP:213.199.154.84;FPR:9D3EC61B.2FE297A8.FBEFD985.7B8E1879.20187;mail-db3lp0084.outbound.protection.outlook.comMX:1;A:1;LANG:fr;
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X-Forefront-Antispam-Report-Untrusted:
 CIP:213.199.154.13;CTRY:GB;IPV:NLI;EFV:NLI;SFV:NSPM;SFS:(189002)(199002)(76796001)(76176001)(47976001)(50986001)(83322001)(80316001)(6806004)(19580395003)(76786001)(33656001)(74662001)(36756003)(567704001)(19580405001)(74366001)(64126003)(69226001)(20776003)(83506001)(87836001)(65806001)(85306002)(46102001)(54316002)(90146001)(59766001)(74876001)(84326002)(81686001)(94946001)(54356001)(76482001)(56776001)(92726001)(47446002)(56816005)(224303002)(47736001)(94316002)(49866001)(71186001)(81342001)(81542001)(568964001)(74502001)(4396001)(74482001)(80976001)(43066001)(44976005)(83072002)(86362001)(59896001)(51856001)(93136001)(77982001)(93516002)(512934002)(65956001)(74706001)(63696002)(85852003)(81816001)(80022001)(79102001)(16236675002)(95416001);DIR:INB;SFP:;SCL:1;SRVR:AMXPR04MB023;H:emea01-am1-obe.outbound.protection.outlook.com;CLIP:213.199.154.13;FPR:9D3EC61B.2FE297A8.FBEFD985.7B8E1879.20187;mail-am1lp0013.outbound.protection.outlook.comMX:1;A:1;LANG:fr;
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X-OriginatorOrg: ipsengroup.onmicrosoft.com

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Question by:Shawn
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3 Comments
 
LVL 46

Accepted Solution

by:
Sjef Bosman earned 500 total points
ID: 39839236
I suppose it's the receiving party that cannot or will not accept the mail.

Try one thing, to make sure the problem isn't yours: send the same person a mail from Gmail. If that one bounces too, they have something to sort out on their side.

Then contact them (by mail ;-))
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LVL 1

Author Comment

by:Shawn
ID: 39839281
I just got hold of them and it turns out that person no longer works in the company. All other active employee emails go through.

A strange message for that sort of thing.
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LVL 46

Expert Comment

by:Sjef Bosman
ID: 39839481
Mail moves in mysterious ways....

Glad it's solved!
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