?
Solved

Out of warranty Dell server support

Posted on 2015-02-24
6
Medium Priority
?
194 Views
Last Modified: 2016-11-23
I'm running a Dell PowerEdge 2900.  It is seven years old in April, and Dell won't renew/extent the Gold support (24/7 4 hr response time parts and labor) for a server seven years old.  (A parts inventory issue I imagine, as well as having to have people who know an increasing variety of machines.)

My question is this.  What options are there, if any, for equivalent support from someone other than Dell?

I don't want to run this machine without Gold support; a business is dependent on it.  I've already fried  two Raid backplanes.  If I can't call Dell anymore to bring new ones and install them, whom can I call?
0
Comment
Question by:Ronald Hicks
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
6 Comments
 
LVL 97

Assisted Solution

by:Experienced Member
Experienced Member earned 500 total points
ID: 40629846
For old electronic gear and the like, I have purchased a like product on eBay for small dollars. The hope is that the part you need is in the junk you purchased. This has worked for me.

For disk drives (if you have a Raid array in the machine), a good computer company should be able to source a replacement drive from the part numbers on the drives. I have done this as well.
0
 
LVL 96

Accepted Solution

by:
Lee W, MVP earned 500 total points
ID: 40629889
I would STRONGLY encourage you upgrade the server (what is the reason you want to stay with a 7 year old server?)

If you can't for some reason replace the server you're only option once they are out of warranty your only real option is to buy spares yourself, most likely off ebay and HOPE *THEY* are working too!

If you move to VMs it becomes less of an issue since you can cluster the VMs and/or use replication technology.... and at worst, you can just "move" the VM from the dead hardware to a laptop temporarily.
0
 
LVL 33

Assisted Solution

by:PowerEdgeTech
PowerEdgeTech earned 500 total points
ID: 40629895
While I'm with Lee on this one, what I would recommend if you MUST keep this machine for some reason, is order another one, or two, to keep on hand to use for parts. Dell will still "support" it - they will troubleshoot and do everything short of sending you parts, then YOU can do the parts replacement yourself. If your organization doesn't have the expertise or desire to do this, you could probably pay a local tech company a monthly retainer to be "on call" to take care of it for you.
0
Turn your laptop into a mobile console!

The CV211 Laptop USB Console Adapter provides a direct Laptop-to-Computer connection for fast and easy remote desktop access with no software to install.

 
LVL 88

Assisted Solution

by:rindi
rindi earned 500 total points
ID: 40630207
I agree with the above, on that you really should replace a server that old. Keeping it running, along with all the service contracts and parts needed, will cost you more than a new server, so your intentions can't seriously be financial based.
0
 

Author Closing Comment

by:Ronald Hicks
ID: 40630407
Many thanks.  I'm already pursuing the replacement option too.  Must learn about VM's.
0
 
LVL 97

Expert Comment

by:Experienced Member
ID: 40630448
@ronhicks22207  - You are very welcome and I was happy to help.
0

Featured Post

The Ideal Solution for Multi-Display Applications

Check out ATEN’s VS1912 12-Port DP Video Wall Media Player at InfoComm 2017. Kerri describes how easy it is to design creative video walls in asymmetric layouts and schedule detailed playlists ahead of time with its advanced scheduling feature.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The 6120xp switches seem to have a bug when you create a fiber port channel when you have a UCS fabric interconnects talking to them.  If you follow the Cisco guide for the UCS, the FC Port channel will never come up and it will say that there are n…
Usually shares are where we want them for our users and we tend to take them for granted. There are times, however, when those shares may disappear causing difficulty for your users. One of the first things to try is searching for files that shou…
In this video, Percona Director of Solution Engineering Jon Tobin discusses the function and features of Percona Server for MongoDB. How Percona can help Percona can help you determine if Percona Server for MongoDB is the right solution for …
In this video, Percona Solutions Engineer Barrett Chambers discusses some of the basic syntax differences between MySQL and MongoDB. To learn more check out our webinar on MongoDB administration for MySQL DBA: https://www.percona.com/resources/we…
Suggested Courses

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question