Solved: Why do I have a voicemail that I cannot listen to on my iPhone?

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Kyle Santos🇺🇸

Why do I have a voicemail that I cannot listen to on my iPhone?

I have an iPhone 6+ with Verizon as my carrier. When I got to Phone > Voicemail I see a message. Usually I can click the message and it will automatically start playing the message. However, with this message the play button is grayed out. This doesn't happen with other messages. I checked my Deleted Messages and can still play back all those old voicemails.

I can see there is 1:09 minute long of a message for August 15th but my only option looks like I can Delete. The phone number is not from my contacts, but its a number I recognize in California where I have family.

How can I listen to this voicemail?

PS I noticed a difference between this problematic voicemail says -1:09 (negative time?) while other ones in the past show 0:10 or 0:43 seconds. What's with that?

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Davis McCarn🇺🇸

That voicemail is corrupted or damaged; but, you may be able to login to Verizon and either listen to it there or resend it to your phone. Are you sure its from a phone number you recognize and not just part of one? Scammers often send malformed pictures or sound files in an tempt to infect you.

Kyle Santos🇺🇸

ASKER

I had a friend call and leave a voicemail yesterday. I tried to listen to it today and same problem. How do I login to Verizon? Is it *86? Thinking about that now, I haven't tried to access my voicemail the old way in AGES.

Thanks Davis!

Kyle Santos🇺🇸

ASKER

I called *86 on my phone and was able to listen to the voice mails. Turns out they were important messages and I have since added the number to my contacts.

Why is the iPhone not allowing me to access the voicemail?

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Davis McCarn🇺🇸

When you do *86, can you see an actual phone number that it is dialing? If so, what is it?

Kyle Santos🇺🇸

ASKER

When you do *86, can you see an actual phone number that it is dialing? If so, what is it?

Negative. I just go through the Verizon prompts to listen and save/delete messages.

Davis McCarn🇺🇸

I asked that last question because many users reported also getting garbled voice mails when they dialed the number shown from a landline and that led to finding a bad voicemail device in use by the carrier (which, I'm sure, was a real PITA to get fixed!)
Are all of your voicemails garbled now or just some?
If its the latter, some piece of equipment at Verizon is screwing up.

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Kyle Santos🇺🇸

ASKER

Thanks for explaining that.

No messages are garbled. All seem fine in the Deleted Messages playback through the iPhone. And incoming messages accessed via *86 through my carrier play fine.

It seems the issue is just with iPhone's inability to play new incoming voicemails. I just asked my wife and she is experiencing the same thing with new voicemails. We are both on Verizon, but do not share accounts.

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Davis McCarn🇺🇸

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Kyle Santos🇺🇸

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Ok I was hoping it wasn't our iPhones. I will be contacting Verizon!

Jodee Hazlett

Ihave the same issue and I have At&T in Phoenix, it's been since I updated:(

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Kyle Santos🇺🇸

ASKER

Jodee,

I'm not familiar with AT&T, but are you able to call into your voicemail instead of trying to access your voicemail through the iPhone iOS interface? That worked for me.

Since I asked this question over a year ago, the problem has gone away and never returned for me. Are you on the latest iOS update?

Jodee Hazlett

I'm not able to call into my voicemail. I went into At&T today and they said it was an apple issue. I have had this problem ever since I updated.

Kyle Santos🇺🇸

ASKER

Go to https://getsupport.apple.com/
Select iPhone.
Select Cellular & Wi-Fi.
Select Calling, voicemail, or other phone functions not working as expected.
Select an option in how Apple can help troubleshoot your problem.

I usually try them on Live Chat and provide my MEID number to them.
Get your MEID number of your phone by doing the following:
Go to Settings.
General
About
MEID

Let me know if that works or not. I hope they can fix your problem.

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