Why do I have a voicemail that I cannot listen to on my iPhone?

I have an iPhone 6+ with Verizon as my carrier.  When I got to Phone > Voicemail I see a message.  Usually I can click the message and it will automatically start playing the message.  However, with this message the play button is grayed out.  This doesn't happen with other messages.  I checked my Deleted Messages and can still play back all those old voicemails.

I can see there is 1:09 minute long of a message for August 15th but my only option looks like I can Delete.  The phone number is not from my contacts, but its a number I recognize in California where I have family.

How can I listen to this voicemail?

PS I noticed a difference between this problematic voicemail says -1:09 (negative time?) while other ones in the past show 0:10 or 0:43 seconds.  What's with that?
LVL 19
Kyle SantosQuality AssuranceAsked:
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Davis McCarnOwnerCommented:
That voicemail is corrupted or damaged; but, you may be able to login to Verizon and either listen to it there or resend it to your phone.  Are you sure its from a phone number you recognize and not just part of one?  Scammers often send malformed pictures or sound files in an tempt to infect you.
Kyle SantosQuality AssuranceAuthor Commented:
I had a friend call and leave a voicemail yesterday.  I tried to listen to it today and same problem.  How do I login to Verizon?  Is it *86?  Thinking about that now, I haven't tried to access my voicemail the old way in AGES.

Thanks Davis!
Kyle SantosQuality AssuranceAuthor Commented:
I called *86 on my phone and was able to listen to the voice mails.  Turns out they were important messages and I have since added the number to my contacts.

Why is the iPhone not allowing me to access the voicemail?
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Davis McCarnOwnerCommented:
When you do *86, can you see an actual phone number that it is dialing?  If so, what is it?
Kyle SantosQuality AssuranceAuthor Commented:
When you do *86, can you see an actual phone number that it is dialing?  If so, what is it?
Negative.  I just go through the Verizon prompts to listen and save/delete messages.
Davis McCarnOwnerCommented:
I asked that last question because many users reported also getting garbled voice mails when they dialed the number shown from a landline and that led to finding a bad voicemail device in use by the carrier (which, I'm sure, was a real PITA to get fixed!)
Are all of your voicemails garbled now or just some?
If its the latter, some piece of equipment at Verizon is screwing up.
Kyle SantosQuality AssuranceAuthor Commented:
Thanks for explaining that.

No messages are garbled.  All seem fine in the Deleted Messages playback through the iPhone.  And incoming messages accessed via *86 through my carrier play fine.

It seems the issue is just with iPhone's inability to play new incoming voicemails.  I just asked my wife and she is experiencing the same thing with new voicemails.  We are both on Verizon, but do not share accounts.
Davis McCarnOwnerCommented:
The problem then is with Verizon and, I hate to say it; but, you need to b*tch at them.  AND, do not let them have you change a bunch of sh*t in your phones.  Tell them clearly that both of you are suddenly getting bad voicemails on your phones and they are fine if you do *86.

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Kyle SantosQuality AssuranceAuthor Commented:
Ok I was hoping it wasn't our iPhones.  I will be contacting Verizon!
Jodee HazlettCommented:
Ihave the same issue and I have At&T in Phoenix, it's been since I updated:(
Kyle SantosQuality AssuranceAuthor Commented:

I'm not familiar with AT&T, but are you able to call into your voicemail instead of trying to access your voicemail through the iPhone iOS interface?  That worked for me.

Since I asked this question over a year ago, the problem has gone away and never returned for me.  Are you on the latest iOS update?
Jodee HazlettCommented:
I'm not able to call into my voicemail. I went into At&T today and they said it was an apple issue. I have had this problem ever since I updated.
Kyle SantosQuality AssuranceAuthor Commented:
Go to https://getsupport.apple.com/
Select iPhone.
Select Cellular & Wi-Fi.
Select Calling, voicemail, or other phone functions not working as expected.
Select an option in how Apple can help troubleshoot your problem.

I usually try them on Live Chat and provide my MEID number to them.
Get your MEID number of your phone by doing the following:
Go to Settings.

Let me know if that works or not.  I hope they can fix your problem.
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