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tbagnation

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I have an old DELL R610 PowerEdge Server that a drive failed that I am having issues with the drive rebuilding remotely through iDRAC

On my DELL R610 PowerEdge Server and the drive failed:

BACKGROUND:

Windows Server 2012 R2
Domain Controler
C: OS - R1
D: AD Domain Services - R5 (Drive failed on Disk 3)

Ordered new Drive exact same
No other issues except the firmware was really outdated and I have updated it to the best I can.
Shut down Server completely and Removed and Replaced the drive.
Restarted the Server and went into the On Board Raid Configuration Utility Remotely via the DRAC and have found that the new drive was not recognized.
I kicked the Virtual Disk (R5) to Offline and tried forcing them back to Online and that still didn't work.

I am now in the Dell OpenManage Tool and not sure what the next step is as this is a brand new drive.
Dell-R610-1.png
Dell-R610-2.png
Dell-R610-3.png
Dell-R610-4.png
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Davis McCarn
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If Dell-R610-3 is the "new" drive, it has already failed and you need to get another one.
The drive may simply be not properly connected. Remove it from the server and reattach it. Is it cables or a drive cage? Is this a hot-swap controller? If it is you should be able to remove drives and replace them w/o turning the system off.
If the replacement drive doesn't show up on the BIOS, then you either have a bad bay, bad connection, or bad disk.    You can physically move another disk into that bay (DO NOT BOOT the computer past the bIOS) .. to confirm which of the 3 you have.  Then act accordingly to replace the bad component(s).
You need to slow down or you're going to wipe out your data. You should never shutdown to replace a hot-swappable drive, and forcing offline/online drives willy nilly is sort of crazy.

If your drive isn't being detected at all, check the holes that you used to mount the drive. You should be using the holes CLOSEST to the backplane, even if the holes are labeled SAS and you are using a SATA drive.

Make sure your drive isn't showing up on the PD MGMT screen as "foreign".
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tbagnation

ASKER

PowerEdgeTech -

Thanks for your comment. I am remote and this task of shutdown and replacing the disk was done by one of the onsite techs, so I basically inherited that.

It is only shows up as not show up as (Empty) PD MGMT. If I shutdown the server and boot into the Raid Configuration tool via the DRAC that's what I see. I have been trusting that the onsite tech is physically doing the correct tasks or reporting them to me correctly.
DavisMcCarn -

You are saying that the brand new replacement drive has failed? What had happened was that the server was super outdated as far as Firmware goes and I went on the information provided by the local tech as we didn't have a DRAC installed or nothing. She had told me that the drive failed and we sent her out a new one and she powered down the machine switched out the Enclosures and replaced the drive and restarted it. I then had to walk her through setting up the DRAC, ect so that I can take over management of it remotely and this is what I was left with post upgrading firmware, ect as much as possible and then installing the DELL OPEN MANAGE software to then get the information you are seeing now.
IF the pictures you posted in your question are from after the drive was swapped AND the Seagate drive shown in #3 is for the replacement, then YES, it failed!
What chance is there; though, that the replaced drive is not at disk 3?
If your drive isn't being detected at all, check the holes that you used to mount the drive. You should be using the holes CLOSEST to the backplane, even if the holes are labeled SAS and you are using a SATA drive.
Have your onsite contact check this. It is a very common mistake. The front holes are typically labeled SAS and the back holes SATA/uSATA, but if you put in a SATA drive in the SATA holes without an interposer on the drive, it will not reach the backplane, so it essentially is not even plugged in.
DavisMcCarn -

Here is a picture of the old drive prior to the new drive and has the exact same Model Number as the image I  provided in DELL-R610-3 pic.
Old-Drive.jpg
-DavisMcCarn -

I was wrong the new drive is failed and is a Seagate with the Model Number that Matches...
YUP, and I could confirm from your pics that the serial numbers were different.
DavidMcCarn -

Does it make sense to get another replacement drive and try and hot swap it correctly? What do you suggest at this point?
Why not just have them ship the drive and carrier to your location, so you can verify whether or not the HDD is good and carrier is correct and drive is properly screwed in?  Then if it passes tests you know problem is with the enclosure or bay slot and then you can get new backplane on order.

If it fails, ship replacement to YOUR office where you can first validate the HDD.

It is clear at this point that trusting the end-user to do things correctly is just not possible.
Agreed, but not really an option. The drive that failed immediately was added while the server was shut down and not 'Hot Swapped.' My only current solution is to have a brand new replacement drive shipped out.

That being said, what should I do then with that as an option?
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Davis McCarn
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