troubleshooting Question

Being run over by web hosting company

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Need -a- ClueFlag for United States of America asked on
Web Development* legal
6 Comments4 Solutions114 ViewsLast Modified:
I paid in advance for a website hosting service with 7/24 hour phone support. They have "migrated" me to a company I never heard of. The new company has NO phone support. The company will not even explain questions I pose via email. They will ONLY chat if you feel like waiting up to an hour to chat. This does not work for me.  I requested that they give me the code to enable me to formally dump them and go with a new hosting company. They refused me. Is there some way of COMPELLING them to give me the information via email that I need to dump them? I have NO access to my former cpanel.  I have no access to the new cpanel they told me I was supposed to use. Total BS in my opinion. Isn't there such an organization or course of action to deal with this type of company? I just want to  dump them because I am no longer getting what I paid for?
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