I paid in advance for a website hosting service with 7/24 hour phone support. They have "migrated" me to a company I never heard of. The new company has NO phone support. The company will not even explain questions I pose via email. They will ONLY chat if you feel like waiting up to an hour to chat. This does not work for me. I requested that they give me the code to enable me to formally dump them and go with a new hosting company. They refused me. Is there some way of COMPELLING them to give me the information via email that I need to dump them? I have NO access to my former cpanel. I have no access to the new cpanel they told me I was supposed to use. Total BS in my opinion. Isn't there such an organization or course of action to deal with this type of company? I just want to dump them because I am no longer getting what I paid for?
has the entire site been migrated, or only the support?
if the entire site has migrated, do you have a very recent backup?
Need -a- Clue
ASKER
Scott, thanks for the lead. I will check it out.
Paul, the "site" is a site in name only. At this time I only use it to store photos and data. I do have a backup of it, so no problem there. My main beef is that they will not tell me anything in an email or snail mail. ONLY in a chat. The host also is the host to my email addresses. I cannot access either cpanel. The situation is "Do it their way or no way". No room for real and genuine service. Sad.
if the entire site has migrated, do you have a very recent backup?