Being run over by web hosting company
I paid in advance for a website hosting service with 7/24 hour phone support. They have "migrated" me to a company I never heard of. The new company has NO phone support. The company will not even explain questions I pose via email. They will ONLY chat if you feel like waiting up to an hour to chat. This does not work for me. I requested that they give me the code to enable me to formally dump them and go with a new hosting company. They refused me. Is there some way of COMPELLING them to give me the information via email that I need to dump them? I have NO access to my former cpanel. I have no access to the new cpanel they told me I was supposed to use. Total BS in my opinion. Isn't there such an organization or course of action to deal with this type of company? I just want to dump them because I am no longer getting what I paid for?
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Scott, thanks for the lead. I will check it out.
Paul, the "site" is a site in name only. At this time I only use it to store photos and data. I do have a backup of it, so no problem there. My main beef is that they will not tell me anything in an email or snail mail. ONLY in a chat. The host also is the host to my email addresses. I cannot access either cpanel. The situation is "Do it their way or no way". No room for real and genuine service. Sad.
Paul, the "site" is a site in name only. At this time I only use it to store photos and data. I do have a backup of it, so no problem there. My main beef is that they will not tell me anything in an email or snail mail. ONLY in a chat. The host also is the host to my email addresses. I cannot access either cpanel. The situation is "Do it their way or no way". No room for real and genuine service. Sad.
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if the entire site has migrated, do you have a very recent backup?