Being run over by web hosting company

I paid in advance for a website hosting service with 7/24 hour phone support. They have "migrated" me to a company I never heard of. The new company has NO phone support. The company will not even explain questions I pose via email. They will ONLY chat if you feel like waiting up to an hour to chat. This does not work for me.  I requested that they give me the code to enable me to formally dump them and go with a new hosting company. They refused me. Is there some way of COMPELLING them to give me the information via email that I need to dump them? I have NO access to my former cpanel.  I have no access to the new cpanel they told me I was supposed to use. Total BS in my opinion. Isn't there such an organization or course of action to deal with this type of company? I just want to  dump them because I am no longer getting what I paid for?
Need -a- ClueRESEARCHERAsked:
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Scott Fell, EE MVEDeveloper & EE ModeratorCommented:
Try and work with  I have been using them for a long time and they may be able to assist.  The support is better than anything I have tried over the last 15 years.

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Paul SauvéRetiredCommented:
has the entire site been migrated, or only the support?

if the entire site has migrated, do you have a very recent backup?
Need -a- ClueRESEARCHERAuthor Commented:
Scott, thanks for the lead. I will check it out.
Paul, the "site" is a site in name only. At this time I only use it to store photos and data. I do have a backup of it, so no problem there. My main beef is that they will not tell me anything in an email or snail mail. ONLY in a chat. The host also is the host to my email addresses. I cannot access either cpanel. The situation is "Do it their way or no way". No room for real and genuine service. Sad.
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Paul SauvéRetiredCommented:
The situation is "Do it their way or no way". No room for real and genuine service. Sad.
you may have to wait for a chat session to find out how to cancel your subscription, or at least how to not renew automatically
Scott Fell, EE MVEDeveloper & EE ModeratorCommented:
The number one reason I use the hosting service I provided is because of the service I get.  If you are looking for shared hosting, I do not believe they do that anymore.  They do have VPS hosting that starts at $60 and managed Wordpress hosting that starts at $69.

When it comes to email, I suggest keeping that separate and use either gSuite or Office365.  

The price of getting very good help is high and if you are relying on $10/monthly hosting, that will be hard to find.
Julian HansenCommented:
Where is your domain registered - is it with the same company?

If not - simply sign up with a new company, change the Nameservers at your registrar for your domain and setup your site on the new host - then forget your current ISP even existed.

As long as you control the domain independently of the hosting company (I do this as a matter of course) you cannot be held to ransom by the hosting company.
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