Being run over by web hosting company

I paid in advance for a website hosting service with 7/24 hour phone support. They have "migrated" me to a company I never heard of. The new company has NO phone support. The company will not even explain questions I pose via email. They will ONLY chat if you feel like waiting up to an hour to chat. This does not work for me.  I requested that they give me the code to enable me to formally dump them and go with a new hosting company. They refused me. Is there some way of COMPELLING them to give me the information via email that I need to dump them? I have NO access to my former cpanel.  I have no access to the new cpanel they told me I was supposed to use. Total BS in my opinion. Isn't there such an organization or course of action to deal with this type of company? I just want to  dump them because I am no longer getting what I paid for?
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Scott Fell, EE MVEDeveloper & EE ModeratorCommented:
Try and work with  I have been using them for a long time and they may be able to assist.  The support is better than anything I have tried over the last 15 years.

Experts Exchange Solution brought to you by ConnectWise

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Paul SauvéRetiredCommented:
has the entire site been migrated, or only the support?

if the entire site has migrated, do you have a very recent backup?
Need-a-ClueRESEARCHERAuthor Commented:
Scott, thanks for the lead. I will check it out.
Paul, the "site" is a site in name only. At this time I only use it to store photos and data. I do have a backup of it, so no problem there. My main beef is that they will not tell me anything in an email or snail mail. ONLY in a chat. The host also is the host to my email addresses. I cannot access either cpanel. The situation is "Do it their way or no way". No room for real and genuine service. Sad.
Cloud Class® Course: Microsoft Exchange Server

The MCTS: Microsoft Exchange Server 2010 certification validates your skills in supporting the maintenance and administration of the Exchange servers in an enterprise environment. Learn everything you need to know with this course.

Paul SauvéRetiredCommented:
The situation is "Do it their way or no way". No room for real and genuine service. Sad.
you may have to wait for a chat session to find out how to cancel your subscription, or at least how to not renew automatically
Scott Fell, EE MVEDeveloper & EE ModeratorCommented:
The number one reason I use the hosting service I provided is because of the service I get.  If you are looking for shared hosting, I do not believe they do that anymore.  They do have VPS hosting that starts at $60 and managed Wordpress hosting that starts at $69.

When it comes to email, I suggest keeping that separate and use either gSuite or Office365.  

The price of getting very good help is high and if you are relying on $10/monthly hosting, that will be hard to find.
Julian HansenCommented:
Where is your domain registered - is it with the same company?

If not - simply sign up with a new company, change the Nameservers at your registrar for your domain and setup your site on the new host - then forget your current ISP even existed.

As long as you control the domain independently of the hosting company (I do this as a matter of course) you cannot be held to ransom by the hosting company.
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.