Solved: How to set the correct paper margins for a POS printer in Ms Access Design view

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Hankwembo Christopher,FCCA,FZICA,CIA,MAAT,B.A.Sc🇿🇲

How to set the correct paper margins for a POS printer in Ms Access Design view

We have installed a POS printer called CITIZEN CT-S310II from Japan , now it keep print on A4 no matter what we do , we are able to select the default paper size which is a receipt type but still nothing works , this machine is on MS access 2016 app. Due to this problem it keeping on printing and cutting the document into 7 pages

The problem is on the paper margins, see screen shoots

See how you can help me I will appreciate help from experts

Regards

Chris

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Daniel Pineault (Microsoft MVP)🇨🇦

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John Tsioumpris🇬🇷

If you don't add the custom paper size from the print server properties nothing will work

Hankwembo Christopher,FCCA,FZICA,CIA,MAAT,B.A.Sc🇿🇲

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The problem here the manual does not state the paper size , how do we know the paper size??????

Regards

Chris

Daniel Pineault (Microsoft MVP)🇨🇦

Measure it with a ruler. That's what I do. Check the box the paper comes in, it might be written there.

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Hankwembo Christopher,FCCA,FZICA,CIA,MAAT,B.A.Sc🇿🇲

ASKER

If you don't add the custom paper size from the print server properties nothing will work

Where is print server properties????????/

Is it different from the screen shoot page set up?????????/

Regards

Chris

Hankwembo Christopher,FCCA,FZICA,CIA,MAAT,B.A.Sc🇿🇲

ASKER

The only information I'm given is as follows:

Top = 0.75 inch
Bottom = 0.75 inch
Left = 0.35 inch
Right = 0.35 inch

Regards

Chris

Hankwembo Christopher,FCCA,FZICA,CIA,MAAT,B.A.Sc🇿🇲

ASKER

Measure it with a ruler. That's what I do. Check the box the paper comes in, it might be written there.

Is it only the width which will translate to Left and Right , kindly correct me if I,m wrong!

Regards

Chris

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John Tsioumpris🇬🇷

First check if the printer has some kind of utility that takes care of everything...just check printer properties..
If not in the Control Panel->Printers ->just single click one of the printers.... printer server will get visible on the bar above

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John Tsioumpris🇬🇷

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Daniel Pineault (Microsoft MVP)🇨🇦

Your report height/width + margins must equal the measured dimensions.

Hankwembo Christopher,FCCA,FZICA,CIA,MAAT,B.A.Sc🇿🇲

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Now here is the screen I failed to interpret it

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Daniel Pineault (Microsoft MVP)🇨🇦

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John Tsioumpris🇬🇷

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Mark Edwards🇺🇸

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Hankwembo Christopher,FCCA,FZICA,CIA,MAAT,B.A.Sc🇿🇲

ASKER

Thank you Daniel , Mark & John.

I have matched the report in design mode to the actual receipt, now I'm now waiting to hear from the users.

Regards

Chris

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Microsoft Access is a rapid application development (RAD) relational database tool. Access can be used for both desktop and web-based applications, and uses VBA (Visual Basic for Applications) as its coding language.